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Photoshop is crashing

New Here ,
Sep 05, 2018 Sep 05, 2018

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Photoshop crashes and completely shuts down every time I try and edit photographs. I don't know if this is related, but this problem just started yesterday after my computer did a Windows update. It doesn't matter what photograph I use. I uninstalled Photoshop and re-installed it and the problem still persists.

Any suggestions?

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Adobe Community Professional ,
Sep 05, 2018 Sep 05, 2018

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If windows reliability history viewers has Photoshop crashes pleas post details here

JJMack

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New Here ,
Sep 05, 2018 Sep 05, 2018

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Description

Faulting Application Path: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Photoshop.exe

Problem signature

Problem Event Name: APPCRASH

Application Name: Photoshop.exe

Application Version: 19.1.5.61161

Application Timestamp: 5b14ec8f

Fault Module Name: igd12umd64.dll

Fault Module Version: 23.20.16.4927

Fault Module Timestamp: 5a67b18e

Exception Code: c0000005

Exception Offset: 00000000000ad260

OS Version: 10.0.17134.2.0.0.768.101

Locale ID: 1033

Additional Information 1: e74e

Additional Information 2: e74e4cef0d0ea75f3ff8364411e67738

Additional Information 3: c8c8

Additional Information 4: c8c869f1d1b5ab72d356ea1b92e1415e

Extra information about the problem

Bucket ID: 50ba89073aa935595b00ec9814dda16d (1945815176953307501)

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Adobe Community Professional ,
Sep 05, 2018 Sep 05, 2018

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Can you provide more information about your system\.  What is failing is the Intel  HD Graphic device driver.  Often these days Laptops have Intel HD Graphics built into their Processors and also have a more Powerful  Graphics adapter with a GPU in their Hardware configuration.  Photoshop  has problems when machine have two different GPU enabled for use.   If this is the case there may be a utility like a Nvidia control panel that you can use to set Photoshop prefer to use the nvidia GPU not both or the Intel GPU.

If the Intel HD graphics is the only graphics you have make sure you have the latest HD device driver installed you you HD graphics model.

JJMack

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New Here ,
Sep 05, 2018 Sep 05, 2018

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This is a Windows Hardware Error Report.

Source

Windows

Summary

Hardware error

Date

‎9/‎5/‎2018 8:39 AM

Status

Not reported

Description

A problem with your hardware caused Windows to stop working correctly.

Problem signature

Problem Event Name: LiveKernelEvent

Code: ab

Parameter 1: 1

Parameter 2: 20

Parameter 3: 0

Parameter 4: 1

OS version: 10_0_17134

Service Pack: 0_0

Product: 768_1

OS Version: 10.0.17134.2.0.0.768.101

Locale ID: 1033

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Adobe Community Professional ,
Sep 05, 2018 Sep 05, 2018

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Try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

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