Since the update to version PS 23.4.1, I'm frequently encountering a freezing while trying to access to the menus (e.g. saving work).
Over the Windows Task Manager I must delete PS (end task function) and restart the application. A smooth work is not possible.
Any idea what to do ?
Seems to be happening to a lot of us with NVIDIA cards. In many cases it can't recognize the NVIDIA at some point and hangs or crashes. Search for other threads and I will bookmark this one and post any solution.
I've had support sessions with Adobe, NVIDIA, Microsoft and Dell. None of the solutions work. But many of us are confident that these DO NOT WORK...
I'm facing the same problem with this last version of Photoshop (23.4.1)
I tried almost all the steps above:
My ccomputer is a:
Sorry you're in the same boat. I reached out to an "Adobe Expert" who helps in the forums and let them know these types of complaints with a Photoshop, NVIDIA and Windows combo were starting to grow.
I have had two things help me so far...
1. I downloaded the trial for Affinity Photo, a Photoshop competitor. It runs faster, crashes less. I really prefer Photoshop, but when I have critical timelines I MUST have a working photo editing application.
2. I downloaded the latest Intel driver from Dell (my CPU manufacturer) and put it on my Desktop. I also downloaded an NVIDIA driver version from January 2021 that I had used before when other NVIDIA updates were unstable. I then went into Safe Mode on my computer and used DDU (a driver deleter/ wiper) to remove my Intel GPU. I restarted and installed the Intel driver from my desktop. Then I did the same procedure for removing the NVIDIA driver and installed the January one.
So far I have not had any issues. I'm not 100% confident this will stick BUT before I did this I might have had 5 minutes in Photoshop and it would freeze or crash regardless of Photoshop version or what I was doing in the program.
Obviously this is not a fix, but again, I MUST have a working solution to get client work done. I think Adobe and NVIDIA need to talk to each other instead of their low level support reps pointing fingers at each other or Microsoft or Dell. There is nothing wrong with the NVIDIA card itself and nothing wrong with Windows.
If you have any success please share.
I was very busy convering RAWs to Jpegs due to a family wedding.
Lots of PS work, and surpringsly, no freezing has happened anymore.
What did I do ? ... nothing at all, neither an update in a computer corner, nor any PS paramater changed.
I guess, in the Adobe background, there are too many users complaining about the same issue. Cloud attachment ? Who knows, hopefully PS will be functioning now without freezing.