• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Photoshop is taking a long time to open since yesterday

Explorer ,
Jan 21, 2022 Jan 21, 2022

Copy link to clipboard

Copied

Photoshop is taking a long time to open since yesterday. Sometimes 2 minutes! Other Adobe software opens correctly.

 

Nombre de processeurs physiques : 8
Nombre de processeurs logiques : 16
Vitesse du processeur : 2304 MHz
Mémoire intégrée : 32491 Mo
Mémoire libre : 20827 Mo
Mémoire disponible pour Photoshop : 24969 Mo
Mémoire utilisée par Photoshop : 70 %
SAM SDK Version: 2.0.0-main.950
Statut ACP.local :
- Version du SDK : 1.50.2
- Statut de synchro. des cœurs : accessible et compatible
- Exécution de la synchro. des cœurs : 5.2.4.2
- Synchro. min. des cœurs requise : 4.3.66.0
Configuration du cache ACPL : ^4
Version SDK Live Edit client : 3.86.01
Canevas de raie manta : Activé.
Calques d'alias : Désactivé.
Palette de touches de modification : Activé.
Highbeam: Activé.
Taille de la mosaïque d'images : 1024K
Niveaux de mémoire cache de l'image : 4
Aperçu de la police : Moyenne
Version d'HarfBuzz : 2.8.1
TextEngine : moteur de texte unifié

 

Thanks for your help

TOPICS
Windows

Views

315

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Explorer , Jan 24, 2022 Jan 24, 2022
The latest Windows update fixed the problem.
Thanks

Likes

Translate

Translate
Community Expert ,
Jan 21, 2022 Jan 21, 2022

Copy link to clipboard

Copied

Have you tried resetting Photoshop preferences?

 

Marek Mularczyk
Adobe Certified Expert and Instructor

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jan 21, 2022 Jan 21, 2022

Copy link to clipboard

Copied

Thank you for your answer, I just tried. It did not work. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 21, 2022 Jan 21, 2022

Copy link to clipboard

Copied

Did you do manual remove of prefs? or use the the keyboard mash or through the prefs dialog?

If not, manual, try that:

Restore your preferences using this manual method:
https://helpx.adobe.com/photoshop/using/preferences.html#Manually
Does it work correctly?
If that doesn't solve it, you can quit Photoshop and put the Settings folder back.
If it does solve the problem, I would like to get the folder of settings to try and figure out what is bad with them.


Senior Product Manager - Customer Advocacy - Digital Imaging

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jan 22, 2022 Jan 22, 2022

Copy link to clipboard

Copied

Thank you for your reply.
I uninstalled Photoshop by deleting settings, modules and preferences, it still doesn't work.
I tried your procedure, unfortunately it doesn't work and now Photoshop starts after 4 minutes instead of 2 before.
When I click on the app icon, the loading icon appears next to the mouse pointer, then nothing, and after 4 minutes Photoshop starts.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 22, 2022 Jan 22, 2022

Copy link to clipboard

Copied

Very strange. Is there any apps running outside of Photoshop that might be affecting it? Anti-virus, etc?


Senior Product Manager - Customer Advocacy - Digital Imaging

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jan 23, 2022 Jan 23, 2022

Copy link to clipboard

Copied

I use Microsoft defender as antivirus. I also use Microsoft 365.
Here are my logs, with an example of ending and starting the program, with Avertissement and erreur in Windows admin event.


I turn on the program at around 11:40

Windows admin event
Avertissement 22/01/2022 11:44:25 DistributedCOM 10016 Aucun
Application-specific permission settings do not grant Local Activation permission for COM server application with CLSID
{2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}
and APPID
{15C20B67-12E7-4BB6-92BB-7AFF07997402}
to the user's Webmaster\webma SID (S-1-5-21-1885537629-2325387525-3464099549-1001) from the LocalHost address (with LRPC) running in the application container's Unavailable SID (No available). This security permission can be changed using the Component Services administrative tool.

Erreur 22/01/2022 11:44:17 DistributedCOM 10029 Aucun
The activation of CLSID {A1F4E726-8CF1-11D1-BF92-0060081ED811} timed out while waiting for the stisvc service to stop.

 

Logs Adobe Photoshop
2022-01-22 11:44:18.141 (info): SAP code used to initialize UPIC: PHSP
2022-01-22 11:44:18.141 (info): upic::Failed to read plugin info file: C:\Program Files\Common Files\Adobe\UXP\PluginsInfo\v1\PS.json
2022-01-22 11:44:18.141 (info): upic::Failed to read plugin info file: C:\Users\webma\AppData\Roaming\Adobe\UXP\PluginsInfo\v1\PS.json
2022-01-22 11:44:18.141 (info): upic::Loading plugins from system fallback plugins folder: C:\Program Files\Common Files\Adobe\UXP\Plugins\External
2022-01-22 11:44:18.141 (info): upic::Loading plugins from user fallback plugins folder: C:\Users\webma\AppData\Roaming\Adobe\UXP\Plugins\External
2022-01-22 11:44:18.141 (info): upic::Number of plugins added from system's fallback: 0
2022-01-22 11:44:18.141 (info): upic::Number of plugins added from user's fallback: 0
2022-01-22 11:45:09.937 (debug): upic::PluginSourceManager Termination started

 

I turn off the program at around 11:45:09
I restart the program at around 11:45:25
The program restart at 11:49:18

 

Windows admin event
Avertissement 22/01/2022 11:49:24 DistributedCOM 10016 Aucun
Application-specific permission settings do not grant Local Activation permission for COM server application with CLSID
{2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}
and APPID
{15C20B67-12E7-4BB6-92BB-7AFF07997402}
to the user's Webmaster\webma SID (S-1-5-21-1885537629-2325387525-3464099549-1001) from the LocalHost address (with LRPC) running in the application container's Unavailable SID (No available). This security permission can be changed using the Component Services administrative tool.

Erreur 22/01/2022 11:49:18 DistributedCOM 10029 Aucun
The activation of CLSID {A1F4E726-8CF1-11D1-BF92-0060081ED811} timed out while waiting for the stisvc service to stop.

 

Logs Adobe Photoshop
2022-01-22 11:49:18.309 (info): SAP code used to initialize UPIC: PHSP
2022-01-22 11:49:18.309 (info): upic::Failed to read plugin info file: C:\Program Files\Common Files\Adobe\UXP\PluginsInfo\v1\PS.json
2022-01-22 11:49:18.309 (info): upic::Failed to read plugin info file: C:\Users\webma\AppData\Roaming\Adobe\UXP\PluginsInfo\v1\PS.json
2022-01-22 11:49:18.309 (info): upic::Loading plugins from system fallback plugins folder: C:\Program Files\Common Files\Adobe\UXP\Plugins\External
2022-01-22 11:49:18.309 (info): upic::Loading plugins from user fallback plugins folder: C:\Users\webma\AppData\Roaming\Adobe\UXP\Plugins\External
2022-01-22 11:49:18.309 (info): upic::Number of plugins added from system's fallback: 0
2022-01-22 11:49:18.309 (info): upic::Number of plugins added from user's fallback: 0

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jan 23, 2022 Jan 23, 2022

Copy link to clipboard

Copied

I use Microsoft defender as antivirus. I also use Microsoft 365.
Here are my logs in joint file, with an example of ending and starting the program, with Avertissement and erreur in Windows admin event.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jan 24, 2022 Jan 24, 2022

Copy link to clipboard

Copied

The latest Windows update fixed the problem.
Thanks

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 14, 2023 Jan 14, 2023

Copy link to clipboard

Copied

I am having the same problem.
There are no windows updates available.
Illustrator opens in 1.2 seconds.
Photoshop, however takes about 20 seconds. It seems to tie up the LRPC prevent any app from being launched until it launches (indicating some kind of loop locking the LRPC).
Event viewer spits out this event after photoshop launches (which makes sense that it is after, as, if photoshop is locking up LRPC, it would not be able to submit a event report until it is no longer locked.)
Here is the event details:
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}
and APPID
{15C20B67-12E7-4BB6-92BB-7AFF07997402}
to the user MYUSERACCOUNTNAME SID (S-1-5-21-374282947-2861213829-2330704591-1001) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

I would love to go into com services and fix this, unfortunately, I have no idea where to find photoshop in DCOM as it is not listed under any of the usual suspects (Adobe Photoshop, Adobe.Photoshop, Photoshop)

Some help would be useful. It is clear this is a permissions issue of some sort.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 14, 2023 Jan 14, 2023

Copy link to clipboard

Copied

LATEST

Also, my system:
AMD RYZEN 9 7950X
64GB CORSAIR VENGEANCE DDR5 5200MHZ
CORSAIR MP600 2 TB
WINDOWS 10 64 BIT
Recently installed windows (3 days ago)
All components in this system are less than 2 weeks old and less than 3 months since manufactering date.
Tried removing prefs, reinstalling photoshop, and also the same version of photoshop with the same windows update on my Ryzen 9 3900x System with much lower specs, launches without delay.


Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines