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Photoshop issue

Community Beginner ,
Aug 23, 2023 Aug 23, 2023

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When using the tools on Photoshop a black screen comes up from the bottom and follows my pointer up and down the screen blocking everything it covers. I tried uninstalling and the re-installing but the same issue occurs. Has this happened to anyone else?

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Adobe
Community Expert ,
Aug 23, 2023 Aug 23, 2023

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Try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver).

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Community Expert ,
Aug 25, 2023 Aug 25, 2023

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@mrsammy this is seeming like a GPU issue: more here -

 

Here are some suggestions from Adobe for GPU issues.

First check the system requirements: https://helpx.adobe.com/photoshop/system-requirements.html

next:

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

 

Additional info:

Does turning on »Deactivate Native Canvas« (Photoshop > Preferences > Technology Previews)

and restarting Photoshop have any bearing on the issue?

 

And sometimes this helps:

Go to Preferences > Performance..., uncheck Multithreaded Compositing, and restart Photoshop.

 

Also try this:

Next step would be to go to Preferences > Technology Previews... and enable "Older GPU mode (pre 2016)", then restart Photoshop

Next step would be to disable the GPU in Photoshop preferences, then restart Photoshop

 

Also consider updating your graphics driver

 

I hope this helps
neil barstow, colourmanagement net - adobe forum volunteer - co-author: 'getting colour right'
google me "neil barstow colourmanagement" for lots of free articles on colour management

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