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Hello,
I am trying to edit just a few images for a job i am doing and everything is getting really frustrating, photoshop keeps crashing, freezing and just stops working right after i use the camera raw filter, every damm time, i upload the image i edit the image with the camera raw filter, i save (sometimes it saves sometimes it just freeze and never saves) and if i manage to save by the grace of god, i try to do anything else, load a new image, maybe edit a bit more maybe go to the camera raw filter again but nothing works nothig, i have to constantly ctrl alt delete to close it i tried to see if a lighter size of the image would solve the issue but no, i cheked and all the updates are up to date of photoshop and my pc also, i reset the preferences, still got the issue, any help please, i will upload some of the images i am working on
Thank you for your sysinfo @Jeffry25955957rbem
It is possible you need to update your graphics card driver:
Vendor name: NVIDIA
Driver date: 2022-12-22 000000.000000-000
Driver age: 4 months
Driver version: 31.0.15.2802
Update then restart Ps, does the issue persist?
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Hi @Jeffry25955957rbem Try resetting your Photoshop preferences manually (not with keyboard shortcuts or the preferences menu)
https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences
Then if that does not resolve, go to Photoshop Help Menu/System Info and copy/paste details in a reply. Post only once as the system takes time to process the large amount of data.
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Sorry to hear this @Jeffry25955957rbem
I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.htmlāÆThat will help us diagnose the crash.
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no window with send crash reports comes out, and when the freeze/crash happens i litteraly cant click anything on photoshop anymore and my only solution is to alt ctlr delete, is there a way where i can find those reports?
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i will try
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Adobe Photoshop Version: 24.4.1 20230418.r.449 53a6c60 x64
Number of Launches: 22
Operating System: Windows 11 64-bit
Version: 11 or greater 10.0.22621.1555
System architecture: AMD CPU Family:15, Model:1, Stepping:0 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 12
Logical processor count: 24
Processor speed: 3700 MHz
Built-in memory: 40885 MB
Free memory: 26213 MB
Memory available to Photoshop: 31684 MB
Memory used by Photoshop: 70 %
Crash Handler: Adobe
DCX Version: 6.23.1
SAM SDK Version: 3.6.4
ACP.local Status:
- SDK Version: 3.0.1.1
- Core Sync Status: Reachable and compatible
- Core Sync Running: 6.5.0.24
- Min Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: 4.0.0
Content Credential Helper Version: 0.5.3
Manta Canvas: Enabled.
Alias Layers: Disabled.
Highbeam: Enabled.
Image tile size: 1028K
Image cache levels: 4
Font Preview: Medium
HarfBuzz Version: 4.3.0
TextEngine: Unified Text Engine
======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
D3D12Warp renderer: False
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: NVIDIA GeForce RTX 2060
GPUVendor: NVIDIA
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 6,257 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Windows remote desktop: 0
Display: 1
Display Bounds: top=0, left=0, bottom=1440, right=2560
Display: 2
Display Bounds: top=85, left=2560, bottom=1165, right=4480
------- Sniffer output
[0 ms]
Launch GPUSnifferThread
[0 ms]
Start RunAllAPIs
[0 ms]
"C:\Program Files\Adobe\Adobe Photoshop 2023\sniffer.exe" -baseTimeMS=549817831 -comment=Photoshop Version: Adobe Photoshop 24.4.1 20230418.r.449 53a6c60 x64
[510 ms]
Start sniffer 2023-04-27 18:12:51
# Photoshop Version: Adobe Photoshop 24.4.1 20230418.r.449 53a6c60 x64
C:\Program Files\Adobe\Adobe Photoshop 2023\sniffer.exe -baseTimeMS=549817831 -comment=Photoshop Version: Adobe Photoshop 24.4.1 20230418.r.449 53a6c60 x64
{36 ms}
Start platform native
# displays: 2
Display 0
Display: \\.\DISPLAY2
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (2,560, 1,440)
Dimensions: (2,560 1,440)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 2060 index=0)
Display 1
Display: \\.\DISPLAY1
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: (2,560, 85) -> (4,480, 1,165)
Dimensions: (1,920 1,080)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 2060 index=0)
# devices: 1
Device 0
Name: NVIDIA GeForce RTX 2060
Preferred: TRUE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 2
\\.\DISPLAY2
\\.\DISPLAY1
GPU accessible RAM: 6,257 MB
VRAM: 6,257 MB
Dedicated System RAM: 0 MB
Shared System RAM: 21,435 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: NVIDIA
Driver date: 2022-12-22 000000.000000-000
Driver age: 4 months
Driver version: 31.0.15.2802
Supports UMA: UNSUPPORTED
D3D-ID: 7944
End platform native
{174 ms}
{174 ms}
Start platform OpenGL
# displays: 2
Display 0
Display: \\.\DISPLAY2
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (2,560, 1,440)
Dimensions: (2,560 1,440)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 2060/PCIe/SSE2 index=0)
Display 1
Display: \\.\DISPLAY1
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: (2,560, 85) -> (4,480, 1,165)
Dimensions: (1,920 1,080)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 2060/PCIe/SSE2 index=0)
# devices: 1
Device 0
Name: NVIDIA GeForce RTX 2060/PCIe/SSE2
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 2
\\.\DISPLAY2
\\.\DISPLAY1
GPU accessible RAM: 6,257 MB
VRAM: 6,257 MB
Dedicated System RAM: 0 MB
Shared System RAM: 21,435 MB
API version: 2.1 (2.1.2 NVIDIA 528.02)
Device version: 2.1 (2.1.2 NVIDIA 528.02)
Vendor name: NVIDIA
Driver date: 2022-12-22 000000.000000-000
Driver age: 4 months
Driver version: 31.0.15.2802
GLSL version: 1.20 (1.20 NVIDIA via Cg compiler)
End platform OpenGL
{262 ms}
{262 ms}
Start platform OpenCL
# displays: 0
# devices: 1
Device 0
Name: NVIDIA GeForce RTX 2060
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 6,442 MB
VRAM: 6,442 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 CUDA)
Device version: 3.0 (OpenCL 3.0 CUDA)
Vendor name: NVIDIA
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 283 GB / s
Compute score: 2,390.26
Device name string: NVIDIA GeForce RTX 2060
Device vendor string: NVIDIA Corporation
Platform name string: NVIDIA CUDA
Platform vendor string: NVIDIA Corporation
End platform OpenCL
{425 ms}
Exit code kExitNormal
End sniffer 2023-04-27 18:12:51
[kStatusNormal, kExitNormal]
[510 ms]
Finish RunAllAPIs
[1609 ms]
Start GetSnifferResult
[1609 ms]
Finish GetSnifferResult
------- Sniffer output
======= GPU
License Type: Subscription
Serial number: 96040154111038938158
GUIDBucket:
Composite Core (enable_composite_core): on
Composite Core GPU (comp_core_gpu): on
Composite Core Threads (MultithreadedCompositing): on
Composite Core UI (comp_core_ui): off
Composite Core Feature Prefs (CompCoreFeaturePrefs): off
Document Graph (enable_doc_graph): off
Application folder: C:\Program Files\Adobe\Adobe Photoshop 2023\
Temporary file path: C:\Users\iuser\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 953.1G, 688.4G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2023\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2023\Plug-ins\
Installed components:
ACE.dll ACE 2023/02/15-13:42:29 79.533c8ff 79.533c8ff
act_tracing.dll Copyright (c) 2021 Adobe. All Rights Reserved 1.0.58
AdobeLinguistic.dll Adobe Linguisitc Library dfba77e
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2023/01/28-17:08:16 79.4c0bb7e 79.4c0bb7e
AdobePIP.dll Adobe Product Improvement Program 8.2.0.16
AdobeSVGAGM.dll AdobeSVGAGM 79.b4ac713 79.b4ac713
AdobeXMP.dll Adobe XMP Core 2023/02/09-06:26:14 79.c0204b2 79.c0204b2
AdobeXMPFiles.dll Adobe XMP Files 2023/02/09-06:26:14 79.c0204b2 79.c0204b2
AdobeXMPScript.dll Adobe XMP Script 2023/02/09-06:26:14 79.c0204b2 79.c0204b2
AGM.dll AGM 2023/02/15-13:42:29 79.533c8ff 79.533c8ff
AID.dll AID DLL 1.0.0.58
AIDE.dll AIDE 2023/02/18-12:18:34 79.78f7814 79.78f7814
aifm.dll AIFM 1.0 23.68434
AILib.dll Adobe Illustrator 2023 27.1.0
aiport.dll AIPort 1.0 23.68434
ARE.dll ARE 2023/02/15-13:42:29 79.533c8ff 79.533c8ff
AXE8SharedExpat.dll AXE8SharedExpat 2022/12/13-13:20:11 79.002995e 79.002995e
AXEDOMCore.dll AXEDOMCore 2022/12/13-13:20:11 79.002995e 79.002995e
BIB.dll BIB 2023/02/15-13:42:29 79.533c8ff 79.533c8ff
BIBUtils.dll BIBUtils 2023/02/15-13:42:29 79.533c8ff 79.533c8ff
boost_chrono.dll photoshopdva 22.0.0
boost_date_time.dll photoshopdva 22.0.0
boost_filesystem.dll photoshopdva 22.0.0
boost_regex.dll photoshopdva 22.0.0
boost_system.dll photoshopdva 22.0.0
boost_threads.dll photoshopdva 22.0.0
CoolType.dll CoolType 2023/02/15-13:42:29 79.533c8ff 79.533c8ff
CRClient.dll Adobe Crash Reporter Client DLL 4.8.0.6
DirectML.dll DirectML Redistributable Library 1.9.1+220902-1323.1.dml-1.9.d6f03b3
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll photoshopdva 22.0.0
dvaappsupport.dll photoshopdva 22.0.0
dvaaudiodevice.dll photoshopdva 22.0.0
dvaaudiodsp.dll photoshopdva 22.0.0
dvacore.dll photoshopdva 22.0.0
dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
dvamarshal.dll photoshopdva 22.0.0
dvamediatypes.dll photoshopdva 22.0.0
dvametadata.dll photoshopdva 22.0.0
dvametadataapi.dll photoshopdva 22.0.0
dvametadataUI.dll photoshopdva 22.0.0
dvanet.dll photoshopdva 22.0.0
dvaplayer.dll photoshopdva 22.0.0
dvascripting.dll photoshopdva 22.0.0
dvatransport.dll photoshopdva 22.0.0
dvaui.dll photoshopdva 22.0.0
dvavulcansupport.dll photoshopdva 22.0.0
dynamic-torqnative.dll Unified Extensibility Platform uxp-7.0.1-3-e8edf70
dynamiclink.dll photoshopdva 22.0.0
ExtendScript.dll ExtendScript 2022/08/18-12:50:45 82.4 82.4
filterport.dll FilterPort 1.1 O
icucnv71.dll International Components for Unicode Build 14.0.04ee3a5
icuin71.dll International Components for Unicode Build 14.0.04ee3a5
icuuc71.dll International Components for Unicode Build 14.0.04ee3a5
ippcc.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcck0.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccl9.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccy8.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcore.dll core. Intel(R) Integrated Performance Primitives. Core Library. 2021.6 (r0xbffe3c5b)
ippcv.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvk0.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvl9.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvy8.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippi.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippik0.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippil9.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippiy8.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ipps.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsk0.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsl9.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsy8.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippvm.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmk0.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvml9.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmy8.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
JP2KLib.dll JP2KLib 2023/02/06-19:10:37 79.02b25b1 79.02b25b1
libeay32.dll The OpenSSL Toolkit 1.0.2zf
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler Mainline
libzip.dll photoshopdva 22.0.0
LogSession.dll LogSession 8.2.0.16
mediacoreif.dll photoshopdva 22.0.0
Microsoft.AI.MachineLearning.dll MicrosoftĀ® WindowsĀ® Operating System 1.13.20221021.1.b353e0b
mkl_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_core.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_sequential.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
MPS.dll MPS 2023/02/16-16:16:44 79.52a7d42 79.52a7d42
onnxruntime.dll MicrosoftĀ® WindowsĀ® Operating System 1.13.20221021.1.b353e0b
opencv_world452.dll OpenCV library 4.5.2
pdfport.dll PDFPort 2020/11/19-11:34:27 79.625377 79.625377
Plugin.dll Adobe Photoshop 2023 24.4
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 11.5.2
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 11.5.2.130
PSCloud.dll 1.0.0.1
PSRes.dll Adobe Photoshop 2023 24.4
PSViews.dll Adobe Photoshop 2023 24.4
ScCore.dll ScCore 2022/08/18-12:50:45 82.4 82.4
ssleay32.dll The OpenSSL Toolkit 1.0.2zf
SVGRE.dll SVGRE 79.099073f 79.099073f
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler Mainline
VulcanControl.dll Vulcan Application Control Library 7.2.0.34
VulcanMessage5.dll Vulcan Message Library 7.2.0.34
WinRTSupport.dll Adobe Photoshop Windows RT Support 1.0.1.0
WRServices.dll WRServices Build 17.5.1.73e2151 17.5.1.73e2151
Unified Extensibility Platform uxp-7.0.1-3-e8edf70
UPIC 2.6.0
Required plugins:
Accented Edges 24.4 - from the file āFilter Gallery.8bfā
Adaptive Wide Angle 24.4 - from the file āAdaptive Wide Angle.8bfā
Angled Strokes 24.4 - from the file āFilter Gallery.8bfā
Average 24.4 - from the file āAverage.8bfā
Bas Relief 24.4 - from the file āFilter Gallery.8bfā
BMP 24.4 - from the file āStandard MultiPlugin.8bfā
Camera Raw 15.3 - from the file āCamera Raw.8biā
Camera Raw Filter 15.3 - from the file āCamera Raw.8biā
Chalk && Charcoal 24.4 - from the file āFilter Gallery.8bfā
Charcoal 24.4 - from the file āFilter Gallery.8bfā
Chrome 24.4 - from the file āFilter Gallery.8bfā
Cineon 24.4 - from the file āCineon.8biā
Clouds 24.4 - from the file āClouds.8bfā
Color Halftone 24.4 - from the file āStandard MultiPlugin.8bfā
Colored Pencil 24.4 - from the file āFilter Gallery.8bfā
ContĆ© Crayon 24.4 - from the file āFilter Gallery.8bfā
Craquelure 24.4 - from the file āFilter Gallery.8bfā
Crop and Straighten Photos 24.4 - from the file āCropPhotosAuto.8liā
Crop and Straighten Photos Filter 24.4 - from the file āStandard MultiPlugin.8bfā
Crosshatch 24.4 - from the file āFilter Gallery.8bfā
Crystallize 24.4 - from the file āStandard MultiPlugin.8bfā
Cutout 24.4 - from the file āFilter Gallery.8bfā
Dark Strokes 24.4 - from the file āFilter Gallery.8bfā
De-Interlace 24.4 - from the file āStandard MultiPlugin.8bfā
Dicom 24.4 - from the file āDicom.8biā
Difference Clouds 24.4 - from the file āClouds.8bfā
Diffuse Glow 24.4 - from the file āFilter Gallery.8bfā
Displace 24.4 - from the file āStandard MultiPlugin.8bfā
Dry Brush 24.4 - from the file āFilter Gallery.8bfā
Entropy 24.4 - from the file āstatistics.8baā
Export Color Lookup Tables 24.4 - from the file āExport3DLUT.8beā
Extrude 24.4 - from the file āStandard MultiPlugin.8bfā
FastCore Routines 24.4 - from the file āFastCore.8bxā
Fibers 24.4 - from the file āStandard MultiPlugin.8bfā
Film Grain 24.4 - from the file āFilter Gallery.8bfā
Filter Gallery 24.4 - from the file āFilter Gallery.8bfā
Fresco 24.4 - from the file āFilter Gallery.8bfā
Glass 24.4 - from the file āFilter Gallery.8bfā
Glowing Edges 24.4 - from the file āFilter Gallery.8bfā
Grain 24.4 - from the file āFilter Gallery.8bfā
Graphic Pen 24.4 - from the file āFilter Gallery.8bfā
Halftone Pattern 24.4 - from the file āFilter Gallery.8bfā
Halide Bottlenecks 24.4 - from the file āHalideBottlenecks.8bxā
HDRMergeUI 24.4 - from the file āHDRMergeUI.8bfā
HSB/HSL 24.4 - from the file āStandard MultiPlugin.8bfā
IFF Format 24.4 - from the file āStandard MultiPlugin.8bfā
Ink Outlines 24.4 - from the file āFilter Gallery.8bfā
JPEG 2000 24.4 - from the file āJPEG2000.8biā
Kurtosis 24.4 - from the file āstatistics.8baā
Lens Blur 24.4 - from the file āLens Blur.8bfā
Lens Correction 24.4 - from the file āLens Correction.8bfā
Lens Flare 24.4 - from the file āStandard MultiPlugin.8bfā
Liquify 24.4 - from the file āLiquify.8bfā
Matlab Operation 24.4 - from the file āChannelPort.8bfā
Maximum 24.4 - from the file āstatistics.8baā
Mean 24.4 - from the file āstatistics.8baā
Measurement Core 24.4 - from the file āMeasurementCore.8meā
Median 24.4 - from the file āstatistics.8baā
Mezzotint 24.4 - from the file āStandard MultiPlugin.8bfā
Minimum 24.4 - from the file āstatistics.8baā
MMXCore Routines 24.4 - from the file āMMXCore.8bxā
Mosaic Tiles 24.4 - from the file āFilter Gallery.8bfā
Multiprocessor Support 24.4 - from the file āMultiProcessor Support.8bxā
Neon Glow 24.4 - from the file āFilter Gallery.8bfā
Note Paper 24.4 - from the file āFilter Gallery.8bfā
NTSC Colors 24.4 - from the file āNTSC Colors.8bfā
Ocean Ripple 24.4 - from the file āFilter Gallery.8bfā
OpenEXR 24.4 - from the file āStandard MultiPlugin.8bfā
Paint Daubs 24.4 - from the file āFilter Gallery.8bfā
Palette Knife 24.4 - from the file āFilter Gallery.8bfā
Patchwork 24.4 - from the file āFilter Gallery.8bfā
Paths to Illustrator 24.4 - from the file āStandard MultiPlugin.8bfā
PCX 24.4 - from the file āPCX.8biā
Photocopy 24.4 - from the file āFilter Gallery.8bfā
Picture Package Filter 24.4 - from the file āChannelPort.8bfā
Pinch 24.4 - from the file āStandard MultiPlugin.8bfā
Pixar 24.4 - from the file āPixar.8biā
Plaster 24.4 - from the file āFilter Gallery.8bfā
Plastic Wrap 24.4 - from the file āFilter Gallery.8bfā
Pointillize 24.4 - from the file āStandard MultiPlugin.8bfā
Polar Coordinates 24.4 - from the file āStandard MultiPlugin.8bfā
Portable Bit Map 24.4 - from the file āPBM.8biā
Poster Edges 24.4 - from the file āFilter Gallery.8bfā
Radial Blur 24.4 - from the file āStandard MultiPlugin.8bfā
Radiance 24.4 - from the file āRadiance.8biā
Range 24.4 - from the file āstatistics.8baā
Render Color Lookup Grid 24.4 - from the file āExport3DLUT.8beā
Reticulation 24.4 - from the file āFilter Gallery.8bfā
Ripple 24.4 - from the file āStandard MultiPlugin.8bfā
Rough Pastels 24.4 - from the file āFilter Gallery.8bfā
Save for Web 24.4 - from the file āSave for Web.8beā
ScriptingSupport 24.4 - from the file āScriptingSupport.8liā
Shear 24.4 - from the file āStandard MultiPlugin.8bfā
Skewness 24.4 - from the file āstatistics.8baā
Smart Blur 24.4 - from the file āStandard MultiPlugin.8bfā
Smudge Stick 24.4 - from the file āFilter Gallery.8bfā
Solarize 24.4 - from the file āSolarize.8bfā
SP Substance Suite NO VERSION - from the file āMaterialSuite.8liā
Spatter 24.4 - from the file āFilter Gallery.8bfā
Spherize 24.4 - from the file āStandard MultiPlugin.8bfā
Sponge 24.4 - from the file āFilter Gallery.8bfā
Sprayed Strokes 24.4 - from the file āFilter Gallery.8bfā
Stained Glass 24.4 - from the file āFilter Gallery.8bfā
Stamp 24.4 - from the file āFilter Gallery.8bfā
Standard Deviation 24.4 - from the file āstatistics.8baā
Substance NO VERSION - from the file āMaterialFilter.8bfā
Sumi-e 24.4 - from the file āFilter Gallery.8bfā
Summation 24.4 - from the file āstatistics.8baā
Targa 24.4 - from the file āStandard MultiPlugin.8bfā
Texturizer 24.4 - from the file āFilter Gallery.8bfā
Tiles 24.4 - from the file āStandard MultiPlugin.8bfā
Torn Edges 24.4 - from the file āFilter Gallery.8bfā
Twirl 24.4 - from the file āStandard MultiPlugin.8bfā
Underpainting 24.4 - from the file āFilter Gallery.8bfā
Vanishing Point 24.4 - from the file āVanishingPoint.8bfā
Variance 24.4 - from the file āstatistics.8baā
Water Paper 24.4 - from the file āFilter Gallery.8bfā
Watercolor 24.4 - from the file āFilter Gallery.8bfā
Wave 24.4 - from the file āStandard MultiPlugin.8bfā
WIA Support 24.4 - from the file āWIASupport.8liā
Wind 24.4 - from the file āStandard MultiPlugin.8bfā
Wireless Bitmap 24.4 - from the file āWBMP.8biā
ZigZag 24.4 - from the file āStandard MultiPlugin.8bfā
Optional and third party plugins:
Exr-IO 2.0 - from the file āC:\Program Files\Adobe\Adobe Photoshop 2023\Plug-ins\Exr-IO.8biā
Duplicate and Disabled plugins: NONE
Plugins that failed to load: NONE
Unified Extensibility Platform - Extensions:
Home Screen (Loaded) 6.5.0.61 - from the file "Required Folder"
CDO: 1.136.2
CmdN: 1.17.4
CDP: 1.160.2
Projects: 1.7.0
Loaded at: 74 ms - launch time impact: 748 ms
ccx-timeline (Prepared) 3.1.4.0 - from the file "Required Folder"
CCX Commenting UXP Webview (Loaded) 27.3.1.0 - from the file "Required Folder"
Loaded at: 6761 ms - launch time impact: 0 ms
CCX Sharesheet UXP (Prepared) 24.10.0.0 - from the file "Required Folder"
Photoshop Cloud Value Dialog (Loaded) 1.0.1.0 - from the file "Required Folder"
Loaded at: 77 ms - launch time impact: 0 ms
Share Panel (Loaded) 1.0.6.0 - from the file "Required Folder"
Loaded at: 78 ms - launch time impact: 0 ms
Content Credentials (Loaded) 0.37.3.0 - from the file "Required Folder"
Loaded at: 6510 ms - launch time impact: 4 ms
CC Libraries Panel (Prepared) 3.22.9.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_3_22_9\"
CAPTURE: 2.0.41 STOCK: 4.0.2
Substance 3D (Prepared) 0.1.6.0 - from the file "Required Folder"
Adjustments Panels (Prepared) 1.12.33.0 - from the file "Required Folder"
Photoshop UXP Export-As (Prepared) 5.8.23.0 - from the file "Required Folder"
Photoshop Facepile (Loaded) 1.2.1.0 - from the file "Required Folder"
Loaded at: 6763 ms - launch time impact: 0 ms
Photoshop In App Messaging (Loaded) 3.6.10.0 - from the file "Required Folder"
Loaded at: 6765 ms - launch time impact: 0 ms
Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"
Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder"
IC popup message (Loaded) 1.0.0.0
Loaded at: 6325 ms - launch time impact: 0 ms
Multilayer Protection (Loaded) 1.0.0.0
Loaded at: 6327 ms - launch time impact: 0 ms
Discover Panel (Loaded) 3.4.0.32 - from the file "Required Folder"
Loaded at: 6767 ms - launch time impact: 32 ms
Neural Filters (Registered) 1.15.0.95 - from the file "Required Folder"
Scan time: 0 ms - entries: 24
Extensions:
Libraries 1.0.0 - from the file āC:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_22_9\index.htmlā
com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file āC:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_22_9\extensions\stock-panel-licensing\index.htmlā
com.adobe.capture.extension 2.0.41 - from the file āC:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_22_9\extensions\capture\capture.htmlā
Export As 4.8.15 - from the file āC:\Program Files\Adobe\Adobe Photoshop 2023\Required\CEP\extensions\com.adobe.photoshop.crema\index.htmlā
Export As 4.8.15 - from the file āC:\Program Files\Adobe\Adobe Photoshop 2023\Required\CEP\extensions\com.adobe.photoshop.crema\index.htmlā
com.adobe.cclibraries.manager 1.0.0 - from the file āC:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_22_9\manager.htmlā
Installed TWAIN devices: NONE
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Thank you for your sysinfo @Jeffry25955957rbem
It is possible you need to update your graphics card driver:
Vendor name: NVIDIA
Driver date: 2022-12-22 000000.000000-000
Driver age: 4 months
Driver version: 31.0.15.2802
Update then restart Ps, does the issue persist?
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Thank you for the video @Jeffry25955957rbem
Let's make sure we're in a default state and there are no stale settings somewhere:
Restore your preferences using this manual method:
https://helpx.adobe.com/photoshop/using/preferences.html#ManuallyāÆ
Does it work correctly?
If that doesn't solve it, you can quit Photoshop and put the Settings folder back.
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updated everything, including the graphic drivers, the problem seems solved, and i can work after i use the camera raw filter, hopefully is stays like that, thanks for the help