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Photoshop Keeps Crashing on ASUS Zenbook Flip Pro UP6502ZD

Community Beginner ,
Sep 16, 2022 Sep 16, 2022

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I purchased a Zenbook Flip Pro UP6502ZD a couple of weeks ago, which Creative Suite came bundled with.

 

Photoshop has been crashing over and over and again and Illustrator isn't stable.  Sometimes the entire program will crash, more often it will become unusably slow. 

 

A few times now when I open Photoshop again it will say that my graphics card isn't compatible and only show the integrated Iris XE chip.  When I restart the computer, it will be fine again, showing as compatible with the Arc 370 card listed.

 

Sometimes the tool tips look like green artifacts.

 

According to Windows and My ASUS, the graphics drivers are up to date.  Windows updates are also up to date.

 

I've tried a second idental machine and the problem persists.  It is reproducable.  Seems very odd for a machine that is sold as being suitable to use Photoshop.

 

I'm at a loss what to try next,  any suggestions would be warmly received.  Thank you!

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Adobe Employee ,
Sep 19, 2022 Sep 19, 2022

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Hi @Inky Cat sorry to hear that.  A couple things to try:

 

1. Restart the computer and launc your CC app, then log out and then back in to your CC app, does the issue still happen?

2. Perform a clean install of Ps from the CC app and restart the computer, does the issue still happen?

 

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thank you,

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Community Beginner ,
Sep 19, 2022 Sep 19, 2022

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Hey @CoryShubert  thank you for the reply and instructions.

 

1) Restarting and logging out did not fix the issue.

 

2) I have reset my preferences as per your link.  

 

Photoshop was crashing on the (second) brand new laptop within an hour of installing it.  Photoshop was the first and only thing I installed (other than Windows updates).  So I'm doubtful a clean install will help.  However if it keeps crashing after resetting the preferences, I will give that a try and report back.

 

Here is my system info:

 

 

Adobe Photoshop Version: 23.5.1 20220907.r.724 5600b96  x64 Number of Launches: 1 Operating System: Windows 11 64-bit Version: 11 or greater 10.0.22000.978 System architecture: Intel CPU Family:6, Model:10, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, AVX-VNNI, HybridCPU(6:8), HyperThreading Physical processor count: 14 Logical processor count: 20 Processor speed: 2688 MHz Built-in memory: 16075 MB Free memory: 10294 MB Memory available to Photoshop: 11836 MB Memory used by Photoshop: 70 % Crash Handler: Adobe DCX Version: 6.7.1 SAM SDK Version: 2.0.0-main.1351 ACP.local Status: - SDK Version: 2.7.1.1 - Core Sync Status: Reachable and compatible - Core Sync Running: 5.17.0.36 - Min Core Sync Required: 4.3.66.28 Live Edit Client SDK Version: 3.90.3 Content Credentials is disabled Content Credential Helper Version: Not Available Manta Canvas: Enabled. Alias Layers: Disabled. Modifier Palette: Enabled. Highbeam: Enabled. Image tile size: 1024K Image cache levels: 4 Font Preview: Medium HarfBuzz Version: HarfBuzz Not Initialized TextEngine: Unified Text Engine ======= GPU Native API stable: True OpenGL API stable: True OpenCL API stable: True GPUDeny:               0 GPUForce:              0 useGPU:                1 useOpenCL:             1 isGPUCapable:          1 GPUName:               Intel(R) Arc(TM) A370M Graphics GPUVendor:             INTEL IsNativeGPUCapable:    1 IsOpenGLGPUCapable:    1 IsOpenCLGPUCapable:    1 HasSufficientRAM:      1   GPU accessible RAM:                 4,213 MB   Required GPU accessible RAM:        1,500 MB UseGraphicsProcessorChecked:   1 UseOpenCLChecked:              1 Windows remote desktop:  0 Display: 1   Display Bounds: top=0, left=0, bottom=1620, right=2880 ------- Sniffer output [0 ms]   Launch GPUSnifferThread [0 ms]   Start RunAllAPIs [0 ms]   "C:\Program Files\Adobe\Adobe Photoshop 2022\sniffer.exe" -baseTimeMS=252958519 -comment=Photoshop Version: Adobe Photoshop 23.5.1 20220907.r.724 5600b96 x64 [1915 ms]   Start GetSnifferResult [2028 ms]   Start sniffer 2022-09-19 21:53:38   # Photoshop Version: Adobe Photoshop 23.5.1 20220907.r.724 5600b96 x64   C:\Program Files\Adobe\Adobe Photoshop 2022\sniffer.exe -baseTimeMS=252958519 -comment=Photoshop Version: Adobe Photoshop 23.5.1 20220907.r.724 5600b96 x64     {44 ms}   Start platform native     # displays:                   1     Display 0       Display:                      \\.\DISPLAY1       Main:                         TRUE       Built in:                     FALSE       Stereo:                       FALSE       Bounds:                       (0, 0) -> (1,440, 810)       Dimensions:                   (1,440 810)       Physical size:                (0 0)       Pixel size:                   (0 0)       Dynamic range:                (0 1)       Potential dynamic range:      (0 1)       Reference dynamic range:      (0 0)       Attached Device:              (DeviceID name=Intel(R) Iris(R) Xe Graphics index=0 preferred=1)         # devices:                    2     Device 0       Name:                         Intel(R) Iris(R) Xe Graphics       Preferred:                    TRUE       Power Envelope:               UNKNOWN       Attachment:                   UNKNOWN       # attached displays:          1         \\.\DISPLAY1       GPU accessible RAM:                8,561 MB       VRAM:                                134 MB       Dedicated System RAM:                  0 MB       Shared System RAM:                 8,427 MB       API version:                  12.0 (12.0)       Device version:               12.0 (12.0)       Vendor name:                  INTEL       Driver date:                  2022-03-03  000000.000000-000       Driver age:                   6 months       Driver version:               30.0.101.1631       Supports UMA:                 SUPPORTED       D3D-ID:                       18086         Device 1       Name:                         Intel(R) Arc(TM) A370M Graphics       Preferred:                    FALSE       Power Envelope:               UNKNOWN       Attachment:                   UNKNOWN       # attached displays:          0       GPU accessible RAM:                4,213 MB       VRAM:                              4,213 MB       Dedicated System RAM:                  0 MB       Shared System RAM:                 8,427 MB       API version:                  12.0 (12.0)       Device version:               12.0 (12.0)       Vendor name:                  INTEL       Driver date:                  2022-03-11  000000.000000-000       Driver age:                   6 months       Driver version:               30.0.101.1325       Supports UMA:                 UNSUPPORTED       D3D-ID:                       22163   End platform native   {1063 ms}     {1063 ms}   Start platform OpenGL     # displays:                   1     Display 0       Display:                      \\.\DISPLAY1       Main:                         TRUE       Built in:                     FALSE       Stereo:                       FALSE       Bounds:                       (0, 0) -> (1,440, 810)       Dimensions:                   (1,440 810)       Physical size:                (0 0)       Pixel size:                   (0 0)       Dynamic range:                (0 1)       Potential dynamic range:      (0 1)       Reference dynamic range:      (0 0)       Attached Device:              (DeviceID name=Intel(R) Iris(R) Xe Graphics index=0 preferred=1)         # devices:                    1     Device 0       Name:                         Intel(R) Iris(R) Xe Graphics       Preferred:                    TRUE       Power Envelope:               INTEGRATED       Attachment:                   UNKNOWN       # attached displays:          1         \\.\DISPLAY1       GPU accessible RAM:                8,561 MB       VRAM:                                134 MB       Dedicated System RAM:                  0 MB       Shared System RAM:                 8,427 MB       API version:                  4.6 (4.6.0 - Build 30.0.101.1631)       Device version:               4.6 (4.6.0 - Build 30.0.101.1631)       Vendor name:                  INTEL       Driver date:                  2022-03-03  000000.000000-000       Driver age:                   6 months       Driver version:               30.0.101.1631       GLSL version:                 4.60 (4.60 - Build 30.0.101.1631)   End platform OpenGL   {1225 ms}     {1225 ms}   Start platform OpenCL     # displays:                   0         # devices:                    2     Device 0       Name:                         Intel(R) Iris(R) Xe Graphics       Preferred:                    FALSE       Power Envelope:               INTEGRATED       Attachment:                   UNKNOWN       # attached displays:          0       GPU accessible RAM:                6,742 MB       VRAM:                              6,742 MB       Dedicated System RAM:                  0 MB       Shared System RAM:                     0 MB       API version:                  3.0 (OpenCL 3.0 )       Device version:               3.0 (OpenCL 3.0 NEO )       Vendor name:                  INTEL       Driver date:                  UNKNOWN       Driver age:                   UNKNOWN       Driver version:               UNKNOWN       Bandwidth:                    15 GB / s       Compute score:                60.194       Device name string:           Intel(R) Iris(R) Xe Graphics       Device vendor string:         Intel(R) Corporation       Platform name string:         Intel(R) OpenCL HD Graphics       Platform vendor string:       Intel(R) Corporation         Device 1       Name:                         Intel(R) Arc(TM) A370M Graphics       Preferred:                    TRUE       Power Envelope:               DISCRETE       Attachment:                   UNKNOWN       # attached displays:          0       GPU accessible RAM:                3,370 MB       VRAM:                              3,370 MB       Dedicated System RAM:                  0 MB       Shared System RAM:                     0 MB       API version:                  3.0 (OpenCL 3.0 )       Device version:               3.0 (OpenCL 3.0 NEO )       Vendor name:                  INTEL       Driver date:                  UNKNOWN       Driver age:                   UNKNOWN       Driver version:               UNKNOWN       Bandwidth:                    95 GB / s       Compute score:                1,944.89       Device name string:           Intel(R) Arc(TM) A370M Graphics       Device vendor string:         Intel(R) Corporation       Platform name string:         Intel(R) OpenCL HD Graphics       Platform vendor string:       Intel(R) Corporation   End platform OpenCL   {1947 ms}     Exit code kExitNormal   End sniffer 2022-09-19 21:53:40 [kStatusNormal, kExitNormal] [2028 ms]   Finish RunAllAPIs [2032 ms]   Finish GetSnifferResult ------- Sniffer output ======= GPU License Type: Subscription Serial number: 90970579202042859009 GUIDBucket: Composite Core (enable_composite_core): on Composite Core GPU (comp_core_gpu): off Composite Core Threads (MultithreadedCompositing): on Composite Core UI (comp_core_ui): off Composite Core Feature Prefs (CompCoreFeaturePrefs): off Document Graph (enable_doc_graph): off Application folder: C:\Program Files\Adobe\Adobe Photoshop 2022\ Temporary file path: C:\Users\fluff\AppData\Local\Temp\ Photoshop scratch has async I/O enabled Scratch volume(s):   Startup, 952.5G, 827.0G free Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2022\Required\Plug-ins\ Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2022\Plug-ins\ Installed components:    A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112      ACE.dll   ACE 2022/06/29-00:48:47   79.b8223ff   79.b8223ff    AdobeLinguistic.dll   Adobe Linguisitc Library   353c9a5      AdobeOwl.dll   Adobe Owl   5.5.0      AdobePDFL.dll   PDFL 2022/07/05-12:59:37   79.2687e22   79.2687e22    AdobePDFSettings.dll   Adobe PDFSettings   1.07      AdobePIP.dll   Adobe Product Improvement Program   8.2.0.16      AdobeSVGAGM.dll   AdobeSVGAGM   79.cb34c9e   79.cb34c9e    AdobeXMP.dll   Adobe XMP Core 2022/06/13-17:46:14   79.1b65a79   79.1b65a79    AdobeXMPFiles.dll   Adobe XMP Files 2022/06/13-17:46:14   79.1b65a79   79.1b65a79    AdobeXMPScript.dll   Adobe XMP Script 2022/06/13-17:46:14   79.1b65a79   79.1b65a79    adobe_caps.dll   Adobe CAPS   10,0,0,6      AGM.dll   AGM 2022/06/29-00:48:47   79.b8223ff   79.b8223ff    AID.dll   AID DLL   1.0.0.33      AIDE.dll   AIDE 2022/06/29-19:10:01   79.e12ffba   79.e12ffba    aifm.dll   AIFM   1.0   23.68434    AILib.dll   Adobe Illustrator 2022   26.0.0      aiport.dll   AIPort   1.0   23.68434    ARE.dll   ARE 2022/06/29-00:48:47   79.b8223ff   79.b8223ff    AXE8SharedExpat.dll   AXE8SharedExpat 2022/02/04-19:11:32   79.97e751e   79.97e751e    AXEDOMCore.dll   AXEDOMCore 2022/02/04-19:11:32   79.97e751e   79.97e751e    BIB.dll   BIB 2022/06/29-00:48:47   79.b8223ff   79.b8223ff    BIBUtils.dll   BIBUtils 2022/06/29-00:48:47   79.b8223ff   79.b8223ff    boost_chrono.dll   photoshopdva   22.0.0      boost_date_time.dll   photoshopdva   22.0.0      boost_filesystem.dll   photoshopdva   22.0.0      boost_program_options.dll   photoshopdva   22.0.0      boost_regex.dll   photoshopdva   22.0.0      boost_system.dll   photoshopdva   22.0.0      boost_threads.dll   photoshopdva   22.0.0      CoolType.dll   CoolType 2022/06/29-00:48:47   79.b8223ff   79.b8223ff    CRClient.dll   Adobe Crash Reporter Client DLL   4.7.0.0      DirectML.dll   DirectML Redistributable Library   1.8.0+211118-1842.1.dml-1.8.278eec2      dnssd.dll   Bonjour   3,0,0,2      dvaaccelerate.dll   photoshopdva   22.0.0      dvaappsupport.dll   photoshopdva   22.0.0      dvaaudiodevice.dll   photoshopdva   22.0.0      dvacore.dll   photoshopdva   22.0.0      dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0      dvamarshal.dll   photoshopdva   22.0.0      dvamediatypes.dll   photoshopdva   22.0.0      dvametadata.dll   photoshopdva   22.0.0      dvametadataapi.dll   photoshopdva   22.0.0      dvametadataUI.dll   photoshopdva   22.0.0      dvanet.dll   photoshopdva   22.0.0      dvaplayer.dll   photoshopdva   22.0.0      dvascripting.dll   photoshopdva   22.0.0      dvatransport.dll   photoshopdva   22.0.0      dvaui.dll   photoshopdva   22.0.0      dvavulcansupport.dll   photoshopdva   22.0.0      dynamic-torqnative.dll   Unified Extensibility Platform   uxp-6.2.1-1-cbb9a02      dynamiclink.dll   photoshopdva   22.0.0      ExtendScript.dll   ExtendScript 2022/01/04-10:07:31   82.3   82.3    filterport.dll   FilterPort   1.1   O    icucnv69.dll   International Components for Unicode    Build 13.1.a82691a      icudt69.dll   International Components for Unicode    Build 13.1.a82691a      icuin69.dll   International Components for Unicode    Build 13.1.a82691a      icuuc69.dll   International Components for Unicode    Build 13.1.a82691a      igestep30.dll   IGES Reader   9.3.0.113      ippcc.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2021.3 (r0x0ee262de)      ippcck0.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2021.3 (r0x0ee262de)      ippccl9.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2021.3 (r0x0ee262de)      ippccy8.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2021.3 (r0x0ee262de)      ippcore.dll   core. Intel(R) Integrated Performance Primitives. Core Library.   2021.3 (r0x0ee262de)      ippcv.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2021.3 (r0x0ee262de)      ippcvk0.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2021.3 (r0x0ee262de)      ippcvl9.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2021.3 (r0x0ee262de)      ippcvy8.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2021.3 (r0x0ee262de)      ippi.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2021.3 (r0x0ee262de)      ippik0.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2021.3 (r0x0ee262de)      ippil9.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2021.3 (r0x0ee262de)      ippiy8.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2021.3 (r0x0ee262de)      ipps.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2021.3 (r0x0ee262de)      ippsk0.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2021.3 (r0x0ee262de)      ippsl9.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2021.3 (r0x0ee262de)      ippsy8.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2021.3 (r0x0ee262de)      ippvm.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2021.3 (r0x0ee262de)      ippvmk0.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2021.3 (r0x0ee262de)      ippvml9.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2021.3 (r0x0ee262de)      ippvmy8.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2021.3 (r0x0ee262de)      JP2KLib.dll   JP2KLib 2022/06/08-13:36:40   79.8753c76   79.8753c76    libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)      libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0      libmmd.dll   Intel(R) C/C++/Fortran Compiler   Mainline      libzip.dll   photoshopdva   22.0.0      LogSession.dll   LogSession   8.2.0.16      mediacoreif.dll   photoshopdva   22.0.0      Microsoft.AI.MachineLearning.dll   Microsoft® Windows® Operating System   1.11.20220318.2.b713855      mkl_avx2.1.dll   Intel(R) Math Kernel Library   2021.3      mkl_avx512.1.dll   Intel(R) Math Kernel Library   2021.3      mkl_core.1.dll   Intel(R) Math Kernel Library   2021.3      mkl_def.1.dll   Intel(R) Math Kernel Library   2021.3      mkl_mc3.1.dll   Intel(R) Math Kernel Library   2021.3      mkl_sequential.1.dll   Intel(R) Math Kernel Library   2021.3      mkl_vml_avx2.1.dll   Intel(R) Math Kernel Library   2021.3      mkl_vml_avx512.1.dll   Intel(R) Math Kernel Library   2021.3      mkl_vml_def.1.dll   Intel(R) Math Kernel Library   2021.3      mkl_vml_mc3.1.dll   Intel(R) Math Kernel Library   2021.3      MPS.dll   MPS 2022/06/26-19:09:38   79.14a028f   79.14a028f    onnxruntime.dll   Microsoft® Windows® Operating System   1.11.20220318.2.b713855      opencv_world452.dll   OpenCV library   4.5.2      pdfport.dll   PDFPort 2020/11/19-11:34:27   79.625377   79.625377    Plugin.dll   Adobe Photoshop 2022   23.5      PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   11.2.0      PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   11.2.0.100      PSCloud.dll                                                   1.0.0.1      PSRes.dll   Adobe Photoshop 2022   23.5      PSViews.dll   Adobe Photoshop 2022   23.5      ScCore.dll   ScCore 2022/01/04-10:07:31   82.3   82.3    sentry.dll   Adobe-Sentry.dll   0.4.17      SVGRE.dll   SVGRE   79.2c1e692   79.2c1e692    svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   Mainline      TfKernel.dll   Kernel Geom   9.3.0.113      TFUGEOM.dll   Adobe, UGeom©   9.3.0.113      utest.dll   photoshopdva   22.0.0      VulcanControl.dll   Vulcan Application Control Library   6.6.0.000      VulcanMessage5.dll   Vulcan Message Library   6.6.0.000      WinRTSupport.dll   Adobe Photoshop Windows RT Support   1.0.1.0      WRServices.dll   WRServices    Build 17.4.0.997eb32   17.4.0.997eb32    wu3d.dll   U3D Writer   9.3.0.113      Unified Extensibility Platform  uxp-6.2.1-1-cbb9a02    UPIC  2.4.1 Required plugins:    Accented Edges 23.5 - from the file “Filter Gallery.8bf”    Adaptive Wide Angle 23.5 - from the file “Adaptive Wide Angle.8bf”    Angled Strokes 23.5 - from the file “Filter Gallery.8bf”    Average 23.5 - from the file “Average.8bf”    Bas Relief 23.5 - from the file “Filter Gallery.8bf”    BMP 23.5 - from the file “Standard MultiPlugin.8bf”    Camera Raw 14.5 - from the file “Camera Raw.8bi”    Camera Raw Filter 14.5 - from the file “Camera Raw.8bi”    Chalk && Charcoal 23.5 - from the file “Filter Gallery.8bf”    Charcoal 23.5 - from the file “Filter Gallery.8bf”    Chrome 23.5 - from the file “Filter Gallery.8bf”    Cineon 23.5 - from the file “Cineon.8bi”    Clouds 23.5 - from the file “Clouds.8bf”    Color Halftone 23.5 - from the file “Standard MultiPlugin.8bf”    Colored Pencil 23.5 - from the file “Filter Gallery.8bf”    Conté Crayon 23.5 - from the file “Filter Gallery.8bf”    Craquelure 23.5 - from the file “Filter Gallery.8bf”    Crop and Straighten Photos 23.5 - from the file “CropPhotosAuto.8li”    Crop and Straighten Photos Filter 23.5 - from the file “Standard MultiPlugin.8bf”    Crosshatch 23.5 - from the file “Filter Gallery.8bf”    Crystallize 23.5 - from the file “Standard MultiPlugin.8bf”    Cutout 23.5 - from the file “Filter Gallery.8bf”    Dark Strokes 23.5 - from the file “Filter Gallery.8bf”    De-Interlace 23.5 - from the file “Standard MultiPlugin.8bf”    Dicom 23.5 - from the file “Dicom.8bi”    Difference Clouds 23.5 - from the file “Clouds.8bf”    Diffuse Glow 23.5 - from the file “Filter Gallery.8bf”    Displace 23.5 - from the file “Standard MultiPlugin.8bf”    Dry Brush 23.5 - from the file “Filter Gallery.8bf”    Entropy

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Adobe Employee ,
Sep 21, 2022 Sep 21, 2022

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Thank you for the sysinfo and the crash report. The team has let me know that this will be fixed in an upcoming driver release by NVidia.  Please check to see if the update is available for your system and let us know if this solves this issue.

 

Thank you,

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Community Beginner ,
Sep 25, 2022 Sep 25, 2022

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I appreciate the reply @CoryShubert but this is not a solution.  I ask not using an Nvidia card, I am using an Intel Arc 370.

 

There are no updates available for my system.  Please can you ask your team again?

 

Please could you unmark this as the correct solution?  The problem still persists.

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Adobe Employee ,
Sep 27, 2022 Sep 27, 2022

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@Inky Cat does Ps crash when you are loading an image? Have you tried turing off all GPU usage in the Camera Raw plugin?

 

This is not the general prefs in Ps but specificlly the GPU preference in Camera Raw.

Screen Shot 2022-09-27 at 8.18.59 AM.pngScreen Shot 2022-09-27 at 8.18.43 AM.png

 

Thank you,

 

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Adobe Employee ,
Sep 29, 2022 Sep 29, 2022

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Another test would be to load a .psd instead of a .jpg, does the issue persist?

 

Thank you,

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New Here ,
Jan 11, 2023 Jan 11, 2023

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Hi,

I have exactly the same issue. I just have bought Asus Zenbook Flip (UP6502ZA), and Photoshop is crushing all the times.

I tried PS 22, and 23 as well. Does not work any version.

I also run a memtest, AIDA64 stress tests, everything looks ok. Changing refresh rate from 120Hz to 60Hz does not help, changing 10 bit to 8 bit does not help.

Asus Zenbook has only 16Gb of DDR5. Limiting Photoshop RAM usage even to 4Gb does not solve the crushing.

Bridge and PS simply closing after opening RAW file from my Canon EOS R.

I feel so sorry to face this kind of problem. Never had any issue like this. Before I have a Dell XPS 9500 laptop with dedicated Nvidia 1650 card. PS was working without any issue.

Now, even my plugins Imagenomic Portraiture and Topaz Denoise do not open.

The only one reason to feel sorry for Asus is OLED 120Hz screen. It is gorgeous, covers 100% of DCI-P3. Colors are bright, deep, and vivid! Blacks are truly black!

Shame for Asus not putting more efforts into bigger RAM (at least 32Gb), and placing RTX cards.

 

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Community Beginner ,
Jan 11, 2023 Jan 11, 2023

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I appreciate this won't help you directly, but I've moved over to Affinity 2 and haven't looked back.

 

I suspect the Intel Arc drivers are immature, but this appears to be an Adobe issue.  I was losing my work multiple times a day in Creative Suite, I've had maybe one crash with Affinity.  I don't think it's a lack of memory.

 

I can't justify paying for creative suite when it behaves like this

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New Here ,
Jan 11, 2023 Jan 11, 2023

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I was using Adobe Creative Suite apps (PS, Bridge, and Premier) over 15 years, and afraid to switch to another software due to: other shortcuts, plugins support, workflow).

Definetely will try Affinity 🙂

I am on my way to return Asus Zenbook and order Dell XPS 9720 with the same i7 12700H, but dedicated RTX 3060, and 64Gb of DDR5...

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