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Photoshop keeps crashing on me!

New Here ,
May 09, 2023 May 09, 2023

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Hi Adobe Forum! My copy of Creative Cloud Photoshop seems to be broken, I think I tried nearly everything at this point to fix it, but I wasn't able to. I reinstalled, cleared the font cache, updated my drives, fixed broken system files, literally nothing worked! It's getting frustrating and I really need to fix this. The issue does not occur with other Adobe products such as Illustrator or InDesign.

 

I checked the control panel and apparently Windows 11 is listing "msvcrt.dll" as a cause of the problem? I'm pretty sure that got fixed when my OS files got scanned and repaired, so I'm not sure why it's crashing again because of it.

 

I got it to launch ONCE at startup, upon leaving the program to install fonts, it crashed. It launches when I open a .psd file, but only uses up memory and the window refuses to open, staying in the taskbar, or it doesn't respond.

 

I'm completely lost, what do I do?

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Community Expert ,
May 09, 2023 May 09, 2023

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New Here ,
May 09, 2023 May 09, 2023

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Nope! I thought it worked, it launched the first time, I even got a thing done. The second time I tried to open the program, it crashed again.

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Community Expert ,
May 09, 2023 May 09, 2023

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Try using the Adobe cleaner tool

https://helpx.adobe.com/ie/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Also have you checked Windows event viewer for errors relating to Photoshop.exe in the application log

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New Here ,
May 09, 2023 May 09, 2023

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Did that, nothing changed. Still launches no problem on the first try and dies on the second one.

 

Yes, I did check. As I mentioned before, the module causing the error (or whatever it's called on the English version of Windows, mine is in Polish) is "msvcrt.dll".

 

Here is the thing I copied from it:

Nazwa aplikacji powodującej błąd: Photoshop.exe, wersja: 24.4.1.449, sygnatura czasowa: 0x643ef30e
Nazwa modułu powodującego błąd: msvcrt.dll, wersja: 7.0.22621.608, sygnatura czasowa: 0xc4d8152c
Kod wyjątku: 0x40000015
Przesunięcie błędu: 0x000000000000b15c
Identyfikator procesu powodującego błąd: 0x0x477C
Godzina uruchomienia aplikacji powodującej błąd: 0x0x1D9827F718A3722
Ścieżka aplikacji powodującej błąd: C:\Program Files\Adobe\Adobe Photoshop 2023\Photoshop.exe
Ścieżka modułu powodującego błąd: C:\WINDOWS\System32\msvcrt.dll
Identyfikator raportu: 8bdcde87-6278-4ab8-8d14-b592d4d0cd42
Pełna nazwa pakietu powodującego błąd: 
Identyfikator aplikacji względem pakietu powodującego błąd: 

 

The reliability log gives me much of the same:

Źródło
Adobe Photoshop 2023

Podsumowanie
Zatrzymano działanie.

Data
<u+200e>09.<u+200e>05.<u+200e>2023 14:25

Stan
Niezgłoszony

Opis
Ścieżka do aplikacji powodującej błąd:	C:\Program Files\Adobe\Adobe Photoshop 2023\Photoshop.exe

Sygnatura problemu
Nazwa zdarzenia problemu:	APPCRASH
Nazwa aplikacji:	Photoshop.exe
Wersja aplikacji:	24.3.0.376
Sygnatura czasowa aplikacji:	6413d854
Nazwa modułu z błędem:	msvcrt.dll
Wersja modułu z błędem:	7.0.22621.608
Sygnatura czasowa modułu z błędem:	c4d8152c
Kod wyjątku:	40000015
Przesunięcie wyjątku:	000000000000b15c
Wersja systemu operacyjnego:	10.0.22621.2.0.0.256.48
Identyfikator ustawień regionalnych:	1045
Dodatkowe informacje 1:	3860
Dodatkowe informacje 2:	3860b47cbefe71fe06945944e8f02bf4
Dodatkowe informacje 3:	747a
Dodatkowe informacje 4:	747a08d3c6315eedd7b5b8e7a376849c

 nbsp; Adobe Photoshop

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New Here ,
May 20, 2023 May 20, 2023

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Still, nothing works. Not a single thing fixe this.

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LEGEND ,
May 20, 2023 May 20, 2023

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LATEST

When Photoshop crashes, this is the first thing to do, try resetting your Photoshop preferences. Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (macOS) immediately after launching Photoshop. You will be prompted to delete the current settings. You can also reset preferences upon a quit if Photoshop is running by going into General Preferences>General>Reset on Quit.


If that doesn't fix the issue:
Go to Preferences > Performance... and uncheck Multithreaded Compositing - and restart Photoshop.
Still crashing? 
Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. Still crashing? 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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