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Photoshop keeps crashing.

New Here ,
Nov 01, 2022 Nov 01, 2022

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When I open Photoshop and try to open either an existing or new image, I receive the attached error report. Clicking on the link does not help either. Regardless if I click on the link or the 'close' button, photoshop crashes. Any suggestions? 

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Community Expert ,
Nov 01, 2022 Nov 01, 2022

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Try resetting your preferences (found under Preferences/General).

If that does not resolve, go to Photoshop Help menu/System Info and copy/paste details here.

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Adobe Employee ,
Nov 01, 2022 Nov 01, 2022

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Hi there,

 

Thanks for reaching out.

Which version of Windows are you using? Have you tried reinstalling the application? 

Did you start getting this error after Photoshop update? 

Try the steps mentioned in this article: https://helpx.adobe.com/photoshop/kb/troubleshoot-crash-or-freeze.html.

 

You can try to reset the preferences of Photoshop using the steps mentioned here: https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences.

Please back up your settings prior to resetting the preferences.

You can check https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences.

.

Let us know if it helps.

 

Thanks,

Ranjisha

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