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Photoshop keeps freezing on startup

Explorer ,
Mar 15, 2024 Mar 15, 2024

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Hi,

Since a few weeks I can't use photoshop anymore. I open it and the crash dialogue appears together with photoshop home. This happens in both photoshop and photoshop bèta.

I tried removing preferences. Even though I don't have any secondary apps as plugins etc, I tried startup without those. Same thing, still crashing.

I tried installing an older version of photoshop that works just fine on a very old laptop that's incredibly much slower than my pc. That seemed to work, I could start photoshop without problems. But then I tried opening a file. A crash was the result. Since then this older version too crashes every single time on startup.

The error message below. I hope someone can pinpoint the problem.

 

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="14.0.0.202310260823_2e78abe" clientVersion="14.0.0.202310260823_2e78abe" applicationName="Adobe Photoshop" applicationVersion="25.4.0" build="20240118.r.319" source="Windows-Client" crashType="n/a">
<time year="2024" month="3" day="16" hour="7" minute="12" second="21" timeoffset="120" timezone="GTB (standaardtijd)"/>
<user guid="01ae0ea2-39af-497a-82f0-8c98ff93235b"/>
<system platform="Windows 10 Home" osversion="10.0" osbuild="19045" applicationlanguage="nl-nl" userlanguage="nl-NL" oslanguage="nl-NL" ram="16337" machine="Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz" model="Intel64 Family 6 Model 58 Stepping 9" cpuCount="4" cpuType="8664" cpuFreq="3296 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce GTX 1080 Ti" description="NVIDIA GeForce GTX 1080 Ti" driverDate="20240301000000.000000-000" driverVersion="31.0.15.5176" videoModeDescription="1920 x 1080 x 4294967296 kleuren" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_1B06&#38;SUBSYS_377A1458&#38;REV_A1&#92;4&#38;BAB4994&#38;0&#38;0008" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x0000000000000000">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="1" address="0x00007FFAA5D312A4" symbolname="D3D12GetInterface"/>
<stackStatement index="2" address="0x00007FFAA5D14F45" symbolname="D3D12GetInterface"/>
<stackStatement index="3" address="0x00007FFAF0705936" symbolname="GetBehaviorValue"/>
<stackStatement index="4" address="0x00007FFAA5DCD94D" symbolname="D3D12GetInterface"/>
<stackStatement index="5" address="0x00007FFAA5D4D4A8" symbolname="D3D12GetInterface"/>
<stackStatement index="6" address="0x00007FFAA5D3164C" symbolname="D3D12GetInterface"/>
<stackStatement index="7" address="0x00007FFAA5D14F1C" symbolname="D3D12GetInterface"/>
<stackStatement index="8" address="0x00007FFAF0705A67" symbolname="GetBehaviorValue"/>
<stackStatement index="9" address="0x00007FFAA5D34862" symbolname="D3D12GetInterface"/>
<stackStatement index="10" address="0x00007FF66015CD7E" symbolname="ART::AssetType::operator=="/>
<stackStatement index="11" address="0x00007FF660140BE7" symbolname="ART::AssetType::operator=="/>
<stackStatement index="12" address="0x00007FF6601471E5" symbolname="ART::AssetType::operator=="/>
<stackStatement index="13" address="0x00007FF65DCE62C6" symbolname="boost::archive::codecvt_null&#60;wchar_t&#62;::do_max_length"/>
<stackStatement index="14" address="0x00007FF660104662" symbolname="ART::AssetType::operator=="/>
<stackStatement index="15" address="0x00007FF65C8D1CB3" symbolname="AIF::OGL::Texture1D::~Texture1D"/>
<stackStatement index="16" address="0x00007FF65C8D2EDC" symbolname="AIF::OGL::Texture1D::~Texture1D"/>
<stackStatement index="17" address="0x00007FF660ACD904" symbolname="boost::serialization::singleton_module::unlock"/>
<stackStatement index="18" address="0x00007FF660AAF5B0" symbolname="boost::serialization::singleton_module::unlock"/>
<stackStatement index="19" address="0x00007FF660AAFD63" symbolname="boost::serialization::singleton_module::unlock"/>
<stackStatement index="20" address="0x00007FF660A87519" symbolname="boost::serialization::singleton_module::unlock"/>
<stackStatement index="21" address="0x00007FF660A8C369" symbolname="boost::serialization::singleton_module::unlock"/>
<stackStatement index="22" address="0x00007FF660A88B04" symbolname="boost::serialization::singleton_module::unlock"/>
<stackStatement index="23" address="0x00007FF65C807BC1" symbolname="boost::archive::codecvt_null&#60;wchar_t&#62;::do_encoding"/>
<stackStatement index="24" address="0x00007FF65CEDEDF7" symbolname="ART::AssetType::operator!="/>
<stackStatement index="25" address="0x00007FF65CEDF7B4" symbolname="ART::AssetType::operator!="/>
<stackStatement index="26" address="0x00007FF65CEDCF60" symbolname="ART::AssetType::operator!="/>
<stackStatement index="27" address="0x00007FF65C75C158" symbolname="boost::archive::codecvt_null&#60;wchar_t&#62;::do_encoding"/>
<stackStatement index="28" address="0x00007FFB19B32230" symbolname="TpAllocPool"/>
<stackStatement index="29" address="0x00007FFB19B231BA" symbolname="TpReleaseCleanupGroupMembers"/>
<stackStatement index="30" address="0x00007FFB18747344" symbolname="BaseThreadInitThunk"/>
<stackStatement index="31" address="0x00007FFB19B226B1" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000000"/>
<register name="RBX" value="0x0000000000000000"/>
<register name="RCX" value="0x0000019F0DE659F0"/>
<register name="RDX" value="0x00000072910FD758"/>
<register name="RSI" value="0x0000019F0DE64210"/>
<register name="RDI" value="0x0000019F0DE63C40"/>
<register name="RSP" value="0x00000072910FD638"/>
<register name="RBP" value="0x00000072910FE070"/>
<register name="RIP" value="0x0000000000000000"/>
<register name="EFL" value="0x0000000000010206"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>
 
<binaryImageSet>
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<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>
 
</hbLogSessionDllStatus>
</crash>
 
<sessionId>
f555a705-699f-47ab-ad57-8b43af802948
</sessionId>
</crashreport>
TOPICS
Windows

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Adobe
Community Expert ,
Mar 17, 2024 Mar 17, 2024

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Did you try uninstalling — Running Adobe CC Cleaner https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html — Installing again?

ABAMBO | Hard- and Software Engineer | Photographer

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Explorer ,
Mar 17, 2024 Mar 17, 2024

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I tried that today. Sadly it's still the same issue after that

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Explorer ,
Apr 24, 2024 Apr 24, 2024

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Eventually I needed to do a complete reinstall of windows. That fixed the issue. Everything now works as it should

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