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5

photoshop keeps resetting itself

Community Beginner ,
Jan 14, 2024 Jan 14, 2024

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Photoshop always keep resetting itself. I don't change anything but it keeps changing my setting and preferences and clears my home page. why do we have to pay to buy an original one if there are lots of problems like that. i used cracked ones a few years ago and surely they were much more better than this disgusting bugs and problems. It takes a lot of time to make it work and it's wasting my time.

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Community Expert ,
Jan 14, 2024 Jan 14, 2024

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Hi Burak - welcome to this friendly forum!

It's probably not the application that has an issue but your system.

Which version of Photoshop and OS?
How much RAM and spare hard disk capacity do you have?

Have you tried resetting the Photoshop preferences back to the factory defaults?

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Community Beginner ,
Jan 14, 2024 Jan 14, 2024

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Hi Derek
I have 1TB spare hard disk and 32GB RAM
I use the latest version of Photoshop on Windows 10.
I don't think this problem is about my system because I use another one at the job and that one also does some random resetting and bug problems. I resetted preferences a lot of time as shown for a solution for another problems but it makes me crazy lately. So for me the problem is the Photoshop and its updates. 

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Community Expert ,
Jan 14, 2024 Jan 14, 2024

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How much of your 1TB is spare?

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Community Beginner ,
Jan 14, 2024 Jan 14, 2024

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I have 2TB ssd and 1TB of it is spare. 

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Community Beginner ,
Jan 15, 2024 Jan 15, 2024

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I have exactly the same problem with Ai and Ps. Every time I open Ps a tutorial appears, just as if I opened the program for the first time after the update.

SSD drive - Free space: 700GB
Ram 32GB - Free 28GB

 

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Community Expert ,
Jan 15, 2024 Jan 15, 2024

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I think you may have a different issue, but I thought it worth seeing if these two solutions might help.

https://www.solveyourtech.com/how-to-turn-off-the-tutorial-pop-ups-when-hovering-in-photoshop-cc/

https://www.makeuseof.com/photoshop-how-to-disable-start-screen/

 

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Community Beginner ,
Jan 15, 2024 Jan 15, 2024

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No, this is not a pop-up problem.

Every time I open Ps a "what's new" tuttorial pops up. I go through it all and after restarting it appears again.

When creating a new document. I change the units from inches to centimeters. After closing the program - it goes back to inches.

I turn on the ruler. After closing the program - it disappears.

I have been using Photoshop since version CS2 (2005). Before the upgrade there were no such problems.


Zrzut ekranu 2024-01-15 103203.png

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Community Expert ,
Jan 15, 2024 Jan 15, 2024

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Set the units (Settings > Units & Rulers) you want to be the default one to be in Photoshop (and almost anything else, such as choice of font, size, and leading) without any documents open, then close and reopen the application.

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Community Expert ,
Jan 15, 2024 Jan 15, 2024

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Community Beginner ,
Jan 15, 2024 Jan 15, 2024

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I changed the settings and still the same problem. It keeps coming back to Cals.
Ged_Traynor hinted that the problem might be the username with latin extended characters.

I will create a new user account and get back with an answer.

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Community Expert ,
Jan 15, 2024 Jan 15, 2024

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You seem to be having several problems – to deal with the just the issue of setting the default units of measurement, have you tried choosing the units you want with no documents open (then closing and reopening Photoshop?

I assume your term "Cals" is a mistype.

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Community Beginner ,
Jan 15, 2024 Jan 15, 2024

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Yes, I tried to set the units without opening the document.

Cals meaning inch.

It is possible that changing the user name will solve most of the problems. I will come back to the topic in some time. I need to make backups

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Community Expert ,
Jan 15, 2024 Jan 15, 2024

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To be even clearer, you need to choose the units of measurement you want (e.g. inches, mm, pixels) without any documents open in Photoshop. Then close and reopen Photoshop.

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Community Beginner ,
Jan 15, 2024 Jan 15, 2024

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Anything for my problem?

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Community Expert ,
Jan 15, 2024 Jan 15, 2024

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@Burak31859914a98j 

I think this sounds like you don't have full read/write permissions to your Windows user account.

 

Photoshop writes your preferences to your user account on every application exit. If it can't, it will open with fresh preferences on next launch.

 

@Pixel Ninja had a different problem, answered by @Ged_Traynor 

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Community Beginner ,
Feb 01, 2024 Feb 01, 2024

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All my problems disappeared when I deleted my microsoft account (user) and added a new one without Polish characters (Latin Extended).

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