Photoshop Lag and Freeze

Community Beginner ,
Aug 31, 2022 Aug 31, 2022

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For three days now I can't use Photoshop for more than 5 minutes at a time before it starts to lag and then completely freezes. I can't even close the program without having to shut down my whole computer. I dont know what to do. Everything on my computer seemes updated.  Is there something I'm doing wrong?

Please help!!!

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Community Expert , Aug 31, 2022 Aug 31, 2022

This might help 🙂

 

Install previous versions of your Creative Cloud apps
https://helpx.adobe.com/au/download-install/using/install-previous-version.html

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Community Expert ,
Aug 31, 2022 Aug 31, 2022

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What are the exact versions of Photoshop and your Operating System?

 

The Creative Cloud app allows for multiple versions of a program to be simultaneously installed. Do you have the same problem using an earlier version of Photoshop? This isn't a solution, just possibly something to get your back up and running while you solve this problem.

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Community Beginner ,
Aug 31, 2022 Aug 31, 2022

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Adobe Photoshop Version: 23.5.0 20220809.r.669 0e07917 x64

I'm sorry Im not sure what version my operating system is. I'm trying to find the "older version" option to see if that runs more smoothly or not. Still learning where everything is and how this program works. 

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Community Expert ,
Aug 31, 2022 Aug 31, 2022

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This might help 🙂

 

Install previous versions of your Creative Cloud apps
https://helpx.adobe.com/au/download-install/using/install-previous-version.html

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Adobe Employee ,
Sep 01, 2022 Sep 01, 2022

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Hi @Fiddlestix222 sorry to hear this.

 

A system hang or freeze requiring a computer restart usually means a low level failure such as a driver (bad video card driver, etc), failing hardware (hard disk, video card, etc.) or damaged OS installation. 


It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply. 

 

Thank you,

-- Cory

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Community Beginner ,
Sep 01, 2022 Sep 01, 2022

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this helped! now everything is working just fine. I guess the latest update for Photoshop just doesnt mesh well with my computer

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Community Expert ,
Sep 01, 2022 Sep 01, 2022

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Good to hear you are up and running again. Hope you find a proper solution soon.

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