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Hi,
I’m having issues with Photoshop (part of the Adobe Creative Cloud). It’s lagging and occasionally freezing when I’m working on large files or using multiple layers. I’ve already updated to the latest version, increased the allocated memory in preferences, and tried turning off GPU acceleration, but the problem persists.
Has anyone else had this issue? Are there any specific settings I should adjust to improve performance?
Thanks for any advice!
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Try to reset the preferences first by using the steps described here:
https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences
It's recommended to backup your settings before resetting the preferences. You can check:
https://helpx.adobe.com/photoshop/using/preferences.html#backup-photoshop-preferences
If this doesn't help, please provide a copy of your 'System Info'. This can be get from the Photoshop menu item Help > System Info. There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post.
Is your system up-to-date? Do you have installed all recent updates and patches for the operating system and the device drivers, especially the graphic driver. If you have a NVidia graphic card installed, make sure that you are using the recent Studio version of the driver, not the Game Ready version.
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How much RAM and spare hard-disk capacity do you have?