• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
16

Photoshop latest version, Unknown GPU error (RTX 4070)

New Here ,
Dec 04, 2023 Dec 04, 2023

Copy link to clipboard

Copied

Recently Creative Cloud app made an automatic update to Photoshop, from 25. 0 to the newest version. After that, Photoshop doesn't recognize my GPU anymore (in fact I have two, RTX 2080 and RTX 4070, both of them worked totally fine before the update).

After reinstalling Photoshop, updating to the latest drivers, dancing around system settings, the problem was still there.

I contacted Adobe support and watched for an hour how the support guy was mindlessly reinstalling / uninstalling the same Nvidia drivers, several times, while it was obvious that the drivers are not the problem, and obviously this didn't help at all.

Finally, I just downgraded Photoshop to 25.0, and the problem is gone, it can see my GPU again. 

However, I am certain that if I will update Photoshop in the future, it will be back, unless this is a bug that will be fixed in the future. 

Any suggestions on how to deal with this? 

TOPICS
Windows

Views

67

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
Adobe Employee ,
Dec 04, 2023 Dec 04, 2023

Copy link to clipboard

Copied

LATEST

We think we have a fix for this in the latest Photoshop Beta (25.4) that was released today. Could you do me a favor and download it and see if it correctly recognizes your GPU? Thanks.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines