Photoshop locks the windows

New Here ,
May 19, 2022 May 19, 2022

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As soon as I open Photoshop to work with, it makes the windows lock in a minute.

I unlock the windows, and the same things happen again and again.

When photoshop is closed, the windows act normally.

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Community Expert ,
May 19, 2022 May 19, 2022

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What do you mean exactly by " windoes lock " ? is it the operating system ?

have you tired resetting Photoshop preference setting ? 

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New Here ,
May 19, 2022 May 19, 2022

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I mean the "windows lock screen."

Usually, the lock screen should be activated after 30 min of an inactive session.

But as soon as I open photoshop, it signs me out of the windows, and I have to put my windows password to log in again.

 

AmiZolf_0-1652967998037.png

 

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Community Expert ,
May 19, 2022 May 19, 2022

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Hi, show us a screenshot so we can help you...regards

Ali Sajjad / Graphic Design Trainer / Freelancer / Adobe Certified Professional

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New Here ,
May 19, 2022 May 19, 2022

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Here is a general picture found on a web page.

However, I guess there is a bug or something that makes the screen black for some moments and then signs me out of my windows account.

 

 

AmiZolf_0-1652968426358.png

 

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Community Expert ,
May 19, 2022 May 19, 2022

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@Ami Zolf 

As I understand it, as soon as you launch Photoshop, you are logged out of your user account in Windows and have to log back in back in. Is that correct? 

 

If so:

  • Does it happen with other applications?
  • Have you done a malware/virus check? You can get a free trial of most malware checkers, such as Malwarebytes.

If not, please clarify.

 

Jane

 

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New Here ,
May 19, 2022 May 19, 2022

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That is correct; as long as Photoshop is open, windows log me off in a minute.

It started as I installed and launched Photoshop yesterday, and I didn't experience this before with any other app.

Also, it is the company's laptop and I have an Enterprise Microsoft Defender on it.

 

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