Photoshop locks up and pinwheels every time i open it.

New Here ,
Jun 17, 2022 Jun 17, 2022

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Photoshop freezes up and pinwheels EVERY time I reopen it no matter what I do. I have uninstalled the application and reinstalled it and updated it. It still auto recovers my files from my last session and then right away it locks up. What is the fix for this? Please help. Should I reboot my computer? Is there a hotline I can call? I use photshop to teach so this has to run like clockwork. It seems every newer version of Adobe has more bugs then the previous version. 

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Adobe Community Professional ,
Jun 19, 2022 Jun 19, 2022

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I was having this problem, in Photoshop and Indesign. I just cleared my cache on Indesign. Now both programs are runing as usual.

 

https://community.adobe.com/t5/indesign-discussions/how-to-clear-cache-or-preferences-for-indesign/t...

I found this in the community.

Lee- Graphic Designer, Print Specialist, Photographer

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Adobe Community Professional ,
Jun 19, 2022 Jun 19, 2022

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When Photoshop crashes, this is the first thing to do, try resetting your Photoshop preferences. Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) immediately after launching Photoshop. You will be prompted to delete the current settings. You can also reset preferences upon a quit if Photoshop is running by going into General Preferences>General>Reset on Quit.

(Mac OS only) Open the Preferences folder in the Library folder*, and drag the Adobe Photoshop CS Settings folder to the Trash.

This action only affects the items found in the preferences dialog box. Numerous program settings are stored in the Adobe Photoshop Preferences file, including general display options, file-saving options, performance options, cursor options, transparency options, type options, and options for plug‑ins and scratch disks. Brushes (and lots of other setting) are not affected by the above instructions for deleting preferences. You may wish to make a screen capture of the settings in the Preferences dialog to reset them prior to deleting of this file.

Also: https://helpx.adobe.com/photoshop/using/preferences.html

*To manually delete Photoshop preferences:
Quit Photoshop.
Navigate to Photoshop's Preferences folder:
MacOS**: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings
Windows 10: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings

**Note:
The user Library folder is hidden by default on macOS. In the Finder, hold down the Option key when using the Go menu. Library will appear below the current user's home directory. Now you can drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe for a back-up of your settings 


Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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