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Photoshop malfunctioning since updating mac to Ventura.

Explorer ,
Oct 31, 2022 Oct 31, 2022

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Hi I'm wondering if someone can help me. I updated my computer to Ventura on Friday, since then, Photoshop has been acting all kinds of wonky. It jumps around and occasionally I get a green screen (see my attachment) for awhile. I have the latest update on the Photoshop. Illustrator is running fine, but Photoshop has been affected. 

Screenshot 2022-10-30 at 6.57.51 PM.png

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correct answers 2 Correct answers

Adobe Employee , Oct 31, 2022 Oct 31, 2022

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.

 

Then try the following:

1) Go to Preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Does the problem still occur?

2) If 1 doesn't work, go to Preferences > Performance... and uncheck Use Graphics Processor.

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Explorer , Oct 31, 2022 Oct 31, 2022

It worked. I did the first option "disable native canvas". Thank you so much!!!

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Adobe Employee ,
Oct 31, 2022 Oct 31, 2022

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If you quit and relaunch Photoshop, does the green screen/jumpiness go away?


Senior Product Manager - Customer Advocacy - Digital Imaging

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Explorer ,
Oct 31, 2022 Oct 31, 2022

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No, it doesn't go away. I even let the computer sit all weekend with Photoshop unused and it's still acting up. 😞

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Adobe Employee ,
Oct 31, 2022 Oct 31, 2022

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It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.

 

Then try the following:

1) Go to Preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Does the problem still occur?

2) If 1 doesn't work, go to Preferences > Performance... and uncheck Use Graphics Processor.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Explorer ,
Oct 31, 2022 Oct 31, 2022

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I'll try that now. Thanks!

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Explorer ,
Oct 31, 2022 Oct 31, 2022

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It worked. I did the first option "disable native canvas". Thank you so much!!!

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Adobe Employee ,
Nov 07, 2022 Nov 07, 2022

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Anybody having this issue, can you please share your Photoshop Help>System info? The green canvas here suggests a problem with Photoshop hanging onto the GPU.  Turning off the native canvas turns off Metal for Photoshop, and is not an ideal workaround.

 

The GPU might be flakey for a number of reasons:

• hot-plugging in monitors to a laptop mid-session (using Photoshop)

• bad upgrade; the GPU drivers are embedded with the operating system update, and bad driver installs can happen; reinstalling the OS could repair that

• failure to restart the system after installation

• bonkers preferences file

• Old GPU

• Low memory on the GPU

 

System Info, if you can share it, can help us zero in on what could be suspect on your system; thanks for any data you can share!

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Explorer ,
Nov 07, 2022 Nov 07, 2022

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If it helps anyone here is my info.

 

Adobe Photoshop Version: 24.0.0 20221013.r.59 3a3d761 x64 Number of Launches: 366 Operating System: Mac OS 13.0.0 System architecture: Intel CPU Family:6, Model:14, Stepping:10 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading Physical processor count: 6 Logical processor count: 12 Processor speed: 3200 MHz Built-in memory: 16384 MB Free memory: 8452 MB Memory available to Photoshop: 12583 MB Memory used by Photoshop: 70 % Crash Handler: Adobe DCX Version: 6.7.2 SAM SDK Version: 2.0.0-main.1415 ACP.local Status: - SDK Version: 2.7.1.2 - Core Sync Status: Reachable and compatible - Core Sync Running: 5.17.9.1 - Min Core Sync Required: 4.3.66.28 Live Edit Client SDK Version: 3.91.3 Content Credentials is not available Manta Canvas: Disabled. Alias Layers: Disabled. Modifier Palette: Disabled. Highbeam: Enabled. Touch Bar Property Feedback: Enabled. Image tile size: 1024K Image cache levels: 4 Font Preview: Medium HarfBuzz Version: 4.3.0 TextEngine: Unified Text Engine ======= GPU
Native API stable: True OpenGL API stable: True OpenCL API stable: True GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: AMD Radeon Pro Vega 20
GPUVendor: AMD
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 4,278 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Display: 1 Display Bounds: top=0, left=0, bottom=1152, right=2048 High DPI Monitor Main Display ------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[0 ms]
Start RunAllAPIs

[0 ms]
"/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/MacOS/sniffer" -baseTimeMS=63392 -comment=Photoshop Version: Adobe Photoshop 24.0.0 20221013.r.59 3a3d761 x64

[824 ms]
Start sniffer 2022-11-07 09:32:51
# Photoshop Version: Adobe Photoshop 24.0.0 20221013.r.59 3a3d761 x64
sniffer -baseTimeMS=63392 -comment=Photoshop Version: Adobe Photoshop 24.0.0 20221013.r.59 3a3d761 x64

{22 ms}
Start platform native
# displays: 1
Display 0
Display: 69988765
Main: TRUE
Built in: TRUE
Stereo: FALSE
Bounds: (0, 0) -> (2,048, 1,152)
Dimensions: (4,096 2,304)
Physical size: (479.44 269.685)
Pixel size: (0.117051 0.117051)
Dynamic range: (0 1)
Potential dynamic range: (0 2)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=AMD Radeon Pro Vega 20 index=0 preferred=1)

# devices: 1
Device 0
Name: AMD Radeon Pro Vega 20
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: EMBEDDED
# attached displays: 1
69988765
GPU accessible RAM: 4,278 MB
VRAM: 4,278 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.0 (1.0)
Device version: 1.0 (1.0)
Vendor name: AMD
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
End platform native
{198 ms}

{198 ms}
Start platform OpenGL
# displays: 1
Display 0
Display: 69988765
Main: TRUE
Built in: TRUE
Stereo: FALSE
Bounds: (0, 0) -> (2,048, 1,152)
Dimensions: (4,096 2,304)
Physical size: (479.44 269.685)
Pixel size: (0.117051 0.117051)
Dynamic range: (0 1)
Potential dynamic range: (0 2)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=16915714 index=0 preferred=1)

# devices: 1
Device 0
Name: AMD Radeon Pro Vega 20 OpenGL Engine
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 1
69988765
GPU accessible RAM: 4,080 MB
VRAM: 4,080 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 2.1 (2.1 ATI-4.9.48)
Device version: 2.1 (2.1 ATI-4.9.48)
Vendor name: AMD
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
GLSL version: 1.20 (1.20)
CGL ID: 16915714
Display mask: 2047
End platform OpenGL
{263 ms}

{263 ms}
Start platform OpenCL
# displays: 0

# devices: 1
Device 0
Name: AMD Radeon Pro Vega 20 Compute Engine
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 4,278 MB
VRAM: 4,278 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.2 (OpenCL 1.2 (Sep 30 2022 01:37:53))
Device version: 1.2 (OpenCL 1.2 )
Vendor name: AMD
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 94 GB / s
Compute score: 1,344.09
Device name string: AMD Radeon Pro Vega 20 Compute Engine
Device vendor string: AMD
Platform name string: Apple
Platform vendor string: Apple
End platform OpenCL
{821 ms}

Exit code kExitNormal
End sniffer 2022-11-07 09:32:51
[kStatusNormal, kExitNormal]

[824 ms]
Finish RunAllAPIs

[3807 ms]
Start GetSnifferResult

[3807 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription Serial number: 94070174918157212032 GUIDBucket: Composite Core (enable_composite_core): on Composite Core GPU (comp_core_gpu): off Composite Core Threads (MultithreadedCompositing): on Composite Core UI (comp_core_ui): off Composite Core Feature Prefs (CompCoreFeaturePrefs): off Document Graph (enable_doc_graph): off Application folder: /Applications/Adobe Photoshop 2023/ Photoshop scratch has async I/O enabled Scratch volume(s): Startup, 931.5G, 593.7G free Required Plugins folder: /Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/PlugIns/Required/ Primary Plugins folder: /Applications/Adobe Photoshop 2023/Plug-ins/ Installed components: dvametadata.framework dvametadata 22.0.0.0 AdobeXMPScript.framework AdobeXMPScript 79.171c27fab 79.171c27fab libdynamic-napi.framework Torq Native local ICUUnicode.framework ICUUnicode 13.1.0c6496f ICUConverter.framework ICUConverter 13.1.0c6496f AdobeCrashReporter.framework AdobeCrashReporter 10.3.2 boost_system.framework boost_system 22.0.0.0 AdobeACE.framework AdobeACE 5.0.0 79.bead9cf926. dvanet.framework dvanet 22.0.0.0 AdobeOwl.framework AdobeOwl 5.5.0 mediacoreif.framework mediacoreif 22.0.0.0 dvascripting.framework dvascripting 22.0.0.0 dvaappsupport.framework dvaappsupport 22.0.0.0 AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 6.0.0 79.43e459d. AIDE.framework AIDE 4.0.0 79.d7ba9226 boost_chrono.framework boost_chrono 22.0.0.0 dynamiclink.framework dynamiclink 22.0.0.0 dvaaccelerate.framework dvaaccelerate 22.0.0.0 dvametadataUI.framework dvametadataUI 22.0.0.0 AdobeARE.framework AdobeARE 2.0.0.1 79.625377 AdobePDFPort.framework AdobePDFPort 3.0.0.1 79.625377 ICUInternationalization.framework ICUInternationalization 13.1.0c6496f boost_filesystem.framework boost_filesystem 22.0.0.0 AdobeBIB.framework AdobeBIB 4.0.0 79.bead9cf926. AdobeXMPFiles.framework AdobeXMPFiles 79.171c27fab 79.171c27fab AdobeLinguistic.framework 14.4.2.353c9a5 dvaplayer.framework dvaplayer 22.0.0.0 filterport.framework filterport 27.0.0.670 PlugPlugOwl.framework PlugPlugOwl 11.2.0.100 libzip.framework libzip 22.0.0.0 AdobeAGM.framework AdobeAGM 7.0.0 79.bead9cf926. adobe_caps.framework adobe_caps 11.0.0.14 1.584361 AdobeSVGRE.framework AdobeSVGRE 9.0.0 "BUILDVERSION_HELPER" AdobePDFL.framework AdobePDFL 18.0.0 79 . 6c2661f86 dvavulcansupport.framework dvavulcansupport 22.0.0.0 dvacore.framework dvacore 22.0.0.0 aiport.framework aiport 27.0.0.670 AdobePIP.framework AdobePIP 8.2.0.16 AdobePDFSettings.framework AdobePDFSettings 1.7 AdobeAXEDOMCore.framework AdobeAXEDOMCore 6.0.0 79.43e459d. dvatransport.framework dvatransport 22.0.0.0 AdobeXMP.framework AdobeXMPCore 79.171c27fab 79.171c27fab AdobeJP2K.framework AdobeJP2K 4.0.0 79.7f05fe0 dvaaudiodevice.framework dvaaudiodevice 22.0.0.0 LogSession.framework LogSession 8.2.0.16 PlugPlugExternalObject.framework 11.2.0.100 utest.framework utest 22.0.0.0 AdobeSVGAGM.framework AdobeSVGAGM 4.0.0 79.d8ca6a0. dvametadataapi.framework dvametadataapi 22.0.0.0 WRServices.framework WRServices 17.5.1 17.5.1.0 AdobeBIBUtils.framework AdobeBIBUtils 4.0.0 79.bead9cf926. boost_threads.framework boost_threads 22.0.0.0 CloudAILib.framework CloudAILib 27.0.0.670 SPBasic.framework SPBasic 27.0.0.670 AdobeCoolType.framework AdobeCoolType 8.0.1 79.bead9cf926. boost_regex.framework boost_regex 22.0.0.0 boost_program_options.framework boost_program_options 22.0.0.0 dvamediatypes.framework dvamediatypes 22.0.0.0 AdbePM.framework AdbePM 1 boost_date_time.framework boost_date_time 22.0.0.0 dynamic-torqnative.framework Torq Native local AdobeMPS.framework AdobeMPS 9.0.0.51562 79.4e4cf9bd dvaui.framework dvaui 22.0.0.0 MacMemory.framework MacMemory 27.0.0.670 AILib.framework AILib 27.0.0.670 ICUData.framework ICUData 13.1.0c6496f dvamarshal.framework dvamarshal 22.0.0.0 aifm.framework aifm 27.0.0.670 Unified Extensibility Platform uxp-6.3.3-1-7e78828 UPIC 2.5.0 Required plugins: Accented Edges 24.0.0, © 1991-2022 Adobe. 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All rights reserved. - from the file “Filter Gallery.plugin” Chrome 24.0.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Cineon 24.0 © 2002-2022 Adobe. All rights reserved. - from the file “Cineon.plugin” Clouds 24.0 © 1993-2022 Adobe. All rights reserved. - from the file “Clouds.plugin” Color Halftone 24.0.0, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Colored Pencil 24.0.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Conté Crayon 24.0.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Craquelure 24.0.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Crop and Straighten Photos 24.0 © 2003-2022 Adobe. All rights reserved. - from the file “CropPhotosAuto.plugin” Crop and Straighten Photos Filter 24.0.0, © 2003-2022 Adobe. 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All rights reserved. - from the file “Filter Gallery.plugin” Entropy 24.0 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Export Color Lookup Tables 24.0 © 2012-2022 Adobe. All rights reserved. - from the file “Export3DLUT.plugin” Extrude 24.0.0, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” FastCore Routines 24.0 © 1990-2022 Adobe. All rights reserved. - from the file “FastCore.plugin” Fibers 24.0.0, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Film Grain 24.0.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Filter Gallery 24.0.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Fresco 24.0.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Glass 24.0.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Glowing Edges 24.0.0, © 1991-2022 Adobe. 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All rights reserved. - from the file “Filter Gallery.plugin” Summation 24.0 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Targa 24.0.0, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Texturizer 24.0.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Tiles 24.0.0, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Torn Edges 24.0.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Twirl 24.0.0, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” U3D 24.0 © 2006-2022 Adobe. All rights reserved. - from the file “U3D.plugin” Underpainting 24.0.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Vanishing Point 24.0.0, © 2003-2022 Adobe. All rights reserved. - from the file “VanishingPoint.plugin” Variance 24.0 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Water Paper 24.0.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Watercolor 24.0.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Wave 24.0.0, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Wind 24.0.0, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Wireless Bitmap 24.0 © 1989-2022 Adobe. All rights reserved. - from the file “WBMP.plugin” ZigZag 24.0.0, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Optional and third party plugins: NONE Duplicate and Disabled plugins: NONE Plugins that failed to load: NONE Unified Extensibility Platform - Extensions: Home Screen (Loaded) 6.0.0.31 - from the file "/Library/Application Support/Adobe/UXP/extensions/com.adobe.ccx.start-6.0.0/" CDO: 1.127.1
CmdN: 1.14.4
CDP: 1.151.0
Projects: 1.4.8 Loaded at: 238 ms - launch time impact: 37 ms ccx-timeline (Prepared) 3.1.2.0 - from the file "Required Folder" CCX Commenting UXP Webview (Loaded) 25.5.1.0 - from the file "Required Folder" Loaded at: 9811 ms - launch time impact: 0 ms CCX Sharesheet UXP (Prepared) 23.19.4.0 - from the file "Required Folder" Share Panel (Loaded) 1.0.5.0 - from the file "Required Folder" Loaded at: 240 ms - launch time impact: 0 ms Free Skin Beauty Retouch (Prepared) 1.1.0.0 - from the file "Plugin Market Place" CC Libraries Panel (Prepared) 3.21.13.0 - from the file "/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_21_13/" CAPTURE: 2.0.41 STOCK: 4.0.2 Substance 3D (Prepared) 0.1.5.0 - from the file "Required Folder" Photoshop UXP Export-As (Prepared) 5.8.15.0 - from the file "Required Folder" Photoshop In App Messaging (Loaded) 2.7.5.0 - from the file "Required Folder" Loaded at: 9811 ms - launch time impact: 0 ms Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder" Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder" IC popup message (Loaded) 1.0.0.0 Loaded at: 9607 ms - launch time impact: 0 ms Multilayer Protection (Loaded) 1.0.0.0 Loaded at: 9607 ms - launch time impact: 0 ms Discover Panel (Loaded) 2.10.0.41 - from the file "Required Folder" Loaded at: 9812 ms - launch time impact: 12 ms Photoshop Cloud Value Dialog (Loaded) 1.0.1.0 - from the file "Required Folder" Loaded at: 10010 ms - launch time impact: 0 ms Content Credentials (Registered) 0.32.22.0 - from the file "Required Folder" Neural Filters (Registered) 1.14.7.0 - from the file "Required Folder" Extensions: Libraries 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_21_13/index.html” Pantone Connect 1.0.4 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.pantone.v1.1.app/html/index.html” com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_21_13/extensions/stock-panel-licensing/index.html” com.adobe.capture.extension 2.0.41 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_21_13/extensions/capture/capture.html” Export As 4.8.15 - from the file “/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html” Fontself Maker 3.5.7 3.5.7 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.fontself.maker.v2.photoshop/launcher.html” Export As 4.8.15 - from the file “/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html” com.adobe.cclibraries.manager 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_21_13/manager.html” Installed TWAIN devices: NONE

 

 

 

My problem got fixed by following Jefferey's advice above.

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Adobe Employee ,
Nov 08, 2022 Nov 08, 2022

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Thanks @ellen-kidpik , your GPU is good, though a bit on the slower side. The card is from 2018 or so, and the drivers are maintained directly by Apple in their Operating system and security updates. The only way to reinstall them, if needed, is to reinstall the system software.

 

So I would expect the native canvas to work in Photoshop with your GPU, and if you are getting green screens, the resolution may be something other than turning off support for Metal in Photoshop (what that 'Deactivate native canvas' button does). For the most part, Photoshop should run fine under this configuration, so what I would do is, after the next time you run an Apple system update, flip that checkbox back to see if the issue is resolved by the update.

 

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New Here ,
Nov 03, 2022 Nov 03, 2022

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Ver. 23.5 works fine with M1 graphic processor turned on. Why does it need to be turned off in Ver. 24? Is this a bug that will be fixed?

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Adobe Employee ,
Nov 03, 2022 Nov 03, 2022

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@Bob Travis version 24 should work fine with an M1. What issue are you seeing?


Senior Product Manager - Customer Advocacy - Digital Imaging

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