photoshop n'ouvre plus

New Here ,
Feb 24, 2022 Feb 24, 2022

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Bonjour,

Pour des raisons que j'ignore, il m'est devenu impossible d'ouvrir photoshop.  En effet, lorsque je click sur ouvrir dans le tableau de bord de Adobe, je vois l'icone PS, en bas de mon ordinateur "sauter" sans cesse et photoshop n'ouvre pas.  J'ai "forcé à quitter" et tenter de faire la dernière mise à jour proposée.  Mais, il m'est impossible de faire la dernière mise à jour et je recois une information me disant d'enregistrer mon dernier travail, ce qui m'est impossible à faire car, je ne peux ouvrir   photoshop..... Je tourne donc en rond.  Quelqu'un peu m'aider ?  J'ai un macOS  Big Sur Version 11.2.3

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Adobe Employee ,
Feb 24, 2022 Feb 24, 2022

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Let's make sure we're in a default state and there are no stale setting somewhere:
Restore your preferences using this manual method:
https://helpx.adobe.com/photoshop/using/preferences.html#Manually
Does it work correctly?
If that doesn't solve it, you can quit Photoshop and put the Settings folder back.
If it does solve the problem, I would like to get the folder of settings to try and figure out what is bad with them.


Senior Product Manager - Customer Advocacy - Digital Imaging

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