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Photoshop non responsive but mouse and save works

Community Beginner ,
Oct 18, 2021 Oct 18, 2021

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I have been having an issue when working on files all of a sudden Photoshop becomes unresponsive. The mouse doesn't freeze, but when I click anywhere, nothing happens. I can click on the tool bar and change tools but the cursor stays as an arrow. Key commands don't work either. Fortunately I am able to close and save the image, both CMD W or a mouse click on the close window button work.  These are big 1.5GB files, but I do have 64GB of RAM and the lastest photoshop. OS is 10.15.7. Everything works fine when I re-open for a few minutes or so

 

Any ideas on what the issue is?

 

Thanks

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correct answers 1 Correct answer

Adobe Employee , Oct 18, 2021 Oct 18, 2021
If you go to Preferences > Tools... and uncheck "Enable Flick Panning" does it work correctly?

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Adobe Employee ,
Oct 18, 2021 Oct 18, 2021

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If you go to Preferences > Tools... and uncheck "Enable Flick Panning" does it work correctly?


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Oct 18, 2021 Oct 18, 2021

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I don't know. I will give it a try. Thanks for the response!

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Community Beginner ,
Oct 18, 2021 Oct 18, 2021

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That worked! Thank you, I never would've figured that out. You have no idea how long this has been frustrating me for! I appreciate the fix

 

Rob

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