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Photoshop not compatible with new Mac.

Community Beginner ,
Oct 17, 2021 Oct 17, 2021

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I just bought anew iMac which is running OS Big Sur 11.6. My Photoshop no longer opens. Customer service told me to come here for help. Is there an updated version available for download?

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correct answers 1 Correct answer

Adobe Employee , Oct 17, 2021 Oct 17, 2021

You have an active subscription, so go to https://creativecloud.adobe.com and download the latest version of Creative Cloud and install Photoshop 2021. Sould be good to go after that.

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Community Expert ,
Oct 17, 2021 Oct 17, 2021

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Hi

What exact version of Photoshop do you have

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Community Beginner ,
Oct 17, 2021 Oct 17, 2021

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Loos like CS6

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Community Beginner ,
Oct 17, 2021 Oct 17, 2021

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I've  been subscribing yearly since 2017. Assumed I was receiving the latest versions. I can't find a way to upgrade to a more current version.

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Adobe Employee ,
Oct 17, 2021 Oct 17, 2021

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You have an active subscription, so go to https://creativecloud.adobe.com and download the latest version of Creative Cloud and install Photoshop 2021. Sould be good to go after that.

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Community Beginner ,
Oct 17, 2021 Oct 17, 2021

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Thank you SO much. I knew there had to be an updated version but couldn't find it anywhere. Downloaded and done!

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Adobe Employee ,
Oct 17, 2021 Oct 17, 2021

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Great! Have fun!

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