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Photoshop not opening on iPad Pro

New Here ,
Dec 17, 2020 Dec 17, 2020

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Hi, 

So my problem is whenever I go to open the photoshop app on my iPad it will load the title screen and then crash, this happens every time, I've tried uninstalling and reinstalling and the first time I open the app it will work completely fine, leave it a little while and I won't be able to open the app again even if it's already open in my recent apps. If anyone knows any solution to this or why this might be happening I would be very grateful to know as I am trying to complete college work on the app.

 

Thank you

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Adobe
Community Expert ,
Dec 17, 2020 Dec 17, 2020

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Hi

Since your question is about Photoshop for iPad, I have moved this from the Photoshop forum where you posted to PS for Mobile.

 

Please go to Settings > General > About and tell us:

  • iPad Model Name
  • iPad Number
  • iOS version
  • Capacity 
  • Available [space]

 

~ Jane

 

EDIT: in 2020 Photoshop for Mobile was a separate forum. The forums were merged and it is now part of the larger Photoshop "ecosystem".

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New Here ,
Dec 18, 2020 Dec 18, 2020

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Hey! Just wanted to entail that I've been having an identical issue, and had the same one running Adobe Illustrator a while back as well. Here are my iPad specs:

 

iPad Pro 4th generation, 12.9 inch

iOS 14.3 (I recently updated to this)

128 gb capacity

107.1 gb available storage

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New Here ,
Jan 06, 2021 Jan 06, 2021

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I've been having the same issue. 

 

My iPad specs are:

iPad Pro 12.9 in 4th Gen

iPad number: MXAV2LL/A or A2229

iOS 14.3

512 GB capacity

496.19 GB available storage

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New Here ,
May 04, 2021 May 04, 2021

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I am having exactly the same problem with my new IPad Air 4.  
Have reinstalled the app twice with no difference.

 

Would appreciate help,

 

thanks. Mary H

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New Here ,
May 11, 2021 May 11, 2021

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I have the same issue on my iPad Pro.

  • iPad Pro (12.9-inch) 3rd Generation)
  • MTJD2B/A
  • 13.4.2
  • 512 GB 
  • 242.99GB

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New Here ,
May 14, 2021 May 14, 2021

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Me too mine won't open at all - so annoying and no help from Adobe

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Community Expert ,
May 15, 2021 May 15, 2021

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Please see the post from Adobe (May 12 2021) in this thread - if your iPad is set to a region other than US, you may experience crashes. Adobe is aware of the problem and working on a solution.

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New Here ,
May 04, 2023 May 04, 2023

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Nope, it is set to US. That isn't the problem.

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New Here ,
May 04, 2023 May 04, 2023

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I'm having the exact same issue. Photoshop for iPad is not usable at all.... and the region is set to United States, so that isn't the problem.

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New Here ,
Apr 29, 2024 Apr 29, 2024

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Was there anything further on this? 

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New Here ,
Jun 06, 2024 Jun 06, 2024

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LATEST

After four years, still the same problem, no positive update, still a pain to open photoshop on ipad pro, still no solution! When are you going to fix this problem??

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