Photoshop not printing and other issues

[lady jan]

All of a sudden we cannot print anything from photoshop. Printer was ckd and is fine. Eraser not working properly (don't know about the other things). Have tried for 3 days to reach Adobe by phone and cannot get an answer from them. Very frustrating.

[Chuck Uebele]

When things suddenly go wrong, try resetting the preferences. 

[jane-e]

@lady jan 

For the printer, try this: hold down the Spacebar as you choose File > Print to reset the printer settings.

For the Eraser, try resetting the tool. Right-click the tool in the options bar (not Tools panel) and choose Reset tool. Also, press "D" to reset your swatches. You didn't say how it was not working properly, but it uses the Background color on a flat image and it uses the options that are set in the options bar.

If you need to reach Adobe, try the chat:

https://helpx.adobe.com/contact.html?rghtup=autoOpen  (type "agent"

If your browser will not auto-open the Chat window, try these tips:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can also send tweet to @AdobeCare.

~ Jane

[NB, colourmanagement net]

Here is some general Adobe [Mac and Win] info on printing problems,

https://helpx.adobe.com/photoshop/kb/troubleshoot-printing-problems.html

Simple reset: hold the space bar when you open the print window. It resets the print dialogs

• - - - - - - -

If that doesn’t help -

Here’s some troubleshoting advice:

https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

Perhaps try resetting Photoshop preferences?

(read this entire post before acting please)

Resetting restores Photoshop's internal preferences, which are saved when Photoshop closes.

If they become corrupt then various issues can occur.

Here’s some info on how to do that:

https://helpx.adobe.com/photoshop/using/preferences.html

Manually removing preferences files is the most complete method for restoring Photoshop to its default state: 

https://helpx.adobe.com/photoshop/using/preferences.html#Manually

The user Library folder is hidden by default on macOS.

To access files in the hidden user Library folder, see here for how to access hidden user library files.

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

Unexpected behavior may indicate damaged preferences. Restoring preferences to their default settings is a good idea when trying to troubleshoot unexpected behaviors in Photoshop. check out the video

https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

Learn how to access and modify Photoshop preferences and customize per your frequent workflows

https://helpx.adobe.com/photoshop/using/preferences.html

And here’s an earlier forum discussion as an aid to understanding

https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-how-to-reset-photoshop-pre...

You may want to backup your settings and custom presets, brushes & actions before restoring Photoshop's preferences.

Here is general info about that:  https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

Before you reset your preferences, in case of future issues, I suggest you make a copy as Adobe may need one to check problematic references. 

Quit Photoshop.
Go to Photoshop's Preferences folder

Preferences file locations: https://helpx.adobe.com/photoshop/kb/preference-file-names-locations-photoshop.html\

I hope this helps
neil barstow, colourmanagement net :: adobe forum volunteer:: co-author: 'getting colour right'
google me "neil barstow colourmanagement" for lots of free articles on colour management

[NB, colourmanagement net]

Hi, please remember to give your messages here a relevant informative title.

I hope this helps
neil barstow, colourmanagement net :: adobe forum volunteer:: co-author: 'getting colour right'
google me "neil barstow colourmanagement" for lots of free articles on colour management