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Photoshop not responding

New Here ,
Jun 15, 2021 Jun 15, 2021

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Ever since the update Photoshop does not open properly - it opens to the selection page but then becomes unresponsive. I can't even clear the cache memory, because of this issue. I have attached the specs of my computer below. Does anyone know a fix?

 

Screenshot 2021-06-15 at 09.53.33.png

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Crash or freeze, Mac, Performance, Problem or error

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Adobe Employee ,
Jun 15, 2021 Jun 15, 2021

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Hi there,

 

Sorry that Photoshop is freezing on your computer running the macOS BigSur 11.2 . That shouldn't be happening, let us make it right.

 

Which version of Photoshop are you using and are you using a Mac with the M1 processor?

 

Since the app is freezing at launch, please checkout the steps mentioned in this article https://helpx.adobe.com/photoshop/kb/freeze-on-launch.html and see if that helps.

 

If that does not help, could you please try deselecting "Use Graphics Processor" located in Photoshop's Preferences > Performance, then relaunch Photoshop and let us know if it helps?
 
You may also try the steps mentioned here and see how it goes: 

Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

 

Thanks,

Akash

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