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A psd file of just 5mb is not opening. It takes a lot of time on "Reading Photoshop Format" and after the Photoshop crash
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Which version of Photoshop and OS?How much RAM and spare hard disk capacity do you have?
Does this issue happen with most PSD files or just this one?
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i7 4th gen
16gb ram
photoshop 2020
it occurs only with this one
If a problem affects only one image then I wonder if the file has been damaged.
Do you have another copy of the image?
Can you open the image in another application like a basic image viewer?
Sounds like you have a corrupt file, you may have to go back to an earlier backup version – you do make backups of your work, don't you!
the file was sent to me by my designer. it is working properly on his side but have issues here
Can you get the designer to resend you the file?
i already got that file like for three times
Did they send it by email?
Was it compressed (as a zip-archive for example)?
yes it was compressed and send by email
Please ask for the file in another format; tif can also contain Layers, so that should be an option that does not cause losses, and you can resave it as a psd if necessary. (If it opens at all, that is.)
What have you done for all-purpose trouble-shooting so far?
Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:
https://helpx.adobe.com/photoshop/using/preferences.html
https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html
Please read this (in particular the section titled "Supply pertinent information for more timely and effective answers”):
https://community.adobe.com/t5/using-the-community/community-how-to-guide-tips-amp-best-practices/td...
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