Photoshop Not Responding

Community Beginner ,
Mar 28, 2022 Mar 28, 2022

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A psd file of just 5mb is not opening. It takes a lot of time on "Reading Photoshop Format" and after the Photoshop crash

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Adobe Community Professional ,
Mar 28, 2022 Mar 28, 2022

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Which version of Photoshop and OS?
How much RAM and spare hard disk capacity do you have?

Does this issue happen with most  PSD files or just this one?

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Community Beginner ,
Mar 28, 2022 Mar 28, 2022

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i7 4th gen

16gb ram

photoshop 2020

it occurs only with this one

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Adobe Community Professional ,
Mar 28, 2022 Mar 28, 2022

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If a problem affects only one image then I wonder if the file has been damaged. 

Do you have another copy of the image? 

Can you open the image in another application like a basic image viewer? 

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Adobe Community Professional ,
Mar 28, 2022 Mar 28, 2022

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Sounds like you have a corrupt file, you may have to go back to an earlier backup version – you do make backups of your work, don't you!

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Community Beginner ,
Mar 28, 2022 Mar 28, 2022

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the file was sent to me by my designer. it is working properly on his side but have issues here

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Adobe Community Professional ,
Mar 28, 2022 Mar 28, 2022

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Can you get the designer to resend you the file?

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Community Beginner ,
Mar 28, 2022 Mar 28, 2022

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i already got that file like for three times

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Adobe Community Professional ,
Mar 28, 2022 Mar 28, 2022

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Did they send it by email? 

Was it compressed (as a zip-archive for example)? 

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Community Beginner ,
Mar 28, 2022 Mar 28, 2022

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yes it was compressed and send by email

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Adobe Community Professional ,
Mar 28, 2022 Mar 28, 2022

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Please ask for the file in another format; tif can also contain Layers, so that should be an option that does not cause losses, and you can resave it as a psd if necessary. (If it opens at all, that is.) 

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Adobe Community Professional ,
Mar 28, 2022 Mar 28, 2022

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What have you done for all-purpose trouble-shooting so far? 

Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

https://helpx.adobe.com/photoshop/using/preferences.html

https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

 

Please read this (in particular the section titled "Supply pertinent information for more timely and effective answers”):

https://community.adobe.com/t5/using-the-community/community-how-to-guide-tips-amp-best-practices/td...

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