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Photoshop not saving under "save for web"

New Here ,
Jun 30, 2021 Jun 30, 2021

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I currently have the latest update, and am having trouble saving a GIF, an error message pops up saying it can't save . 

I uninstalled and went to an older version hoping that would work and didn't have success, so I uninstalled that version and redownloaded the new version and still unable to save .. can anyone help ? 

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Adobe Community Professional ,
Jun 30, 2021 Jun 30, 2021

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Hello,

We need more information to help you troubleshoot this.
I do have a few questions:

Do you have two screens? Is there a dialog box that pops up? if so, what exactly does it say?

Did you delete your preferences?

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New Here ,
Jun 30, 2021 Jun 30, 2021

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After resesting preferences 

4DF71286-E41E-42B0-B65A-4C9D054BDACB.jpeg

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Adobe Community Professional ,
Jun 30, 2021 Jun 30, 2021

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Hmm... I had a similar issue.

 

Below worked for me...

Let's try completely uninstalling Photoshop. Deleting preferences. Completely shut down your computer.

 

Restart it. Do a clean install.

 

Mine worked after I did this. 

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New Here ,
Jun 30, 2021 Jun 30, 2021

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