Photoshop not working properly on windows 10

New Here ,
Feb 19, 2022 Feb 19, 2022

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I downloaded it 2 months ago and now i finally get a hold of it, the problem is that when i use tools it leaves a mark, when i move it, for example, the shapes outer lines leaves on its former place, or when i try to highlight the object or image it does not working, im working on a project right now, and im frustrated because i cant properly use anchor points and shape tools. How to fix this? 

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Adobe Community Professional ,
Feb 19, 2022 Feb 19, 2022

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In the preferences under Technology Previews check the box deactivate native canvas. If that doesn't work, try turning off use graphic processor under preformance.

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New Here ,
Feb 19, 2022 Feb 19, 2022

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Hello chuck, i did what you said and also i researched about it and also did it but sadly the problem is still there. also this pop up on my screen, note that i did the 7 steps of that and still cant fix the problem. 

zil00_0-1645337810735.png

 

 

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Adobe Community Professional ,
Feb 20, 2022 Feb 20, 2022

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I can't read what the popup says, as it's too blurry. What does it say?

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Adobe Community Professional ,
Feb 20, 2022 Feb 20, 2022

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@Chuck Uebele 

I edited the OP's reply and made the image full size. If you still can't read it, click on it once to make it larger.

Jane

 

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Adobe Community Professional ,
Feb 20, 2022 Feb 20, 2022

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Thanks, Jane! I didn't know that was possible.

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Adobe Community Professional ,
Feb 20, 2022 Feb 20, 2022

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You did update your graphic card driver? And then turn back on the graphic card?

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