Photoshop on IPad automatically signed into an old account. Now I can’t use it at all.

New Here ,
Jul 31, 2022 Jul 31, 2022

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Hello there

about 6 month ago I worked for a guy. He created a photoshop account for me to use. We didn't work together for long, and when we went our separate ways I stopped using photoshop on my iPad.

recently I started to use it again, bought a new subscription and photoshop just automatically connected it to that old account. Didn't even ask me to sign in. I don't have any way to sign in into that old account now and it won't let me pay for a completely new subscription, even tho I cancelled the old one.

im desperate, I need photoshop ASAP, there is a project I need to finish in a couple of hours, and my iPad is everything I have access to right now.

Any advice, please? Support won't answer me 🙂

 

janee_0-1659275045660.png

 

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Adobe Community Professional ,
Jul 31, 2022 Jul 31, 2022

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@Yanina254609288yty 

Try clicking "Sign out" in the upper right of your screen, then sign in with your new email and password. Let us know if that works.

 

2A813A5C-4A96-45D6-9CF5-B56CB1B69A8A.jpeg

 

Jane

 

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New Here ,
Jul 31, 2022 Jul 31, 2022

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Yes, I tried this multiple times, it doesn't work unfortunately 😞

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Adobe Community Professional ,
Jul 31, 2022 Jul 31, 2022

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I am a volunteer and do not work for Adobe. Two other things I can suggest are:

 

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Adobe Community Professional ,
Jul 31, 2022 Jul 31, 2022

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Hi @Yanina254609288yty ,

If the signout as suggested by @jane-e does not work, try uninstalling and reinstalling the app.

Let us know how you go.

Best

mj

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