Photoshop opens with black screen when graphics processor is turned on.

New Here ,
Jun 23, 2022 Jun 23, 2022

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My Photoshop (newest Version Update) opens up with a black screen when I have the graphics processor turned on. Turning them off is fixing the problem, but I don't want to work with them turned off bc Photoshop then runs clunky when cropping images etc. 

Does anyone know what I need to do instead of tunring the graphics processor off?

 

I have a new HUAWEI Matebook 16 (AMD Ryzen™ 7 Processor, 16 GB RAM, 512 GB SSD, AMD Radeon™ Graphic) running on Windows 11. I was running Photoshop on my old Acer Swift 3 (Windows 10) that only had 8 GB Ram and I never run into this problem.

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Adobe Community Professional ,
Jun 23, 2022 Jun 23, 2022

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Hi

Try running this tool to see if there's any GPU updates available for your system

https://www.amd.com/en/support/kb/faq/gpu-driver-autodetect

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New Here ,
Jun 25, 2022 Jun 25, 2022

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Hey thanks for your reply.

 

I turned off all the checkboxes in the advanced settings and now I don't experience the problem anymore, but I'll definitely come back to your solution once it reappears.

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Adobe Community Professional ,
Jun 25, 2022 Jun 25, 2022

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If turning OFF GPU works, it's a GPU bug and you need to contact the manufacturer or find out if there's an updated driver for it. 
Also see: https://helpx.adobe.com/photoshop/kb/acr-gpu-faq.html


Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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