Photoshop payed but can't download

[astrid29586914eh1u]

Dear,

I recently payed for photoshop but can't download. It only gives me the possibility to ask for permission, but nothing happes afterwards.

Does someone knows what i have to do?

Thx for your support!

Greetings 

Astrid

[kevin stohlmeyer]

Hi @astrid29586914eh1u have you downloaded the Creative Cloud Desktop application? If not, download this first and you will install Photoshop via this application.

https://www.adobe.com/creativecloud/desktop-app.html

[astrid29586914eh1u]

Thx for your advice.

Unfortunately, i already downloaded the creative claoud desktop app. But is still gives the same result. I have to ask for permission, but then nothing happes.

Greetings

Astrid

[Test Screen Name]

Please show the "ask for permission" message you get. Do you give permission?

[kevin stohlmeyer]

Hi @astrid29586914eh1u yes - when you download software it is going to ask for permission to access the HD to install software. Say yes.