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Photoshop payed but can't download

New Here ,
Apr 25, 2023 Apr 25, 2023

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Dear,

 

I recently payed for photoshop but can't download. It only gives me the possibility to ask for permission, but nothing happes afterwards.

 

Does someone knows what i have to do?

 

Thx for your support!

 

Greetings 

Astrid

 

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Adobe
Community Expert ,
Apr 25, 2023 Apr 25, 2023

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Hi @astrid29586914eh1u have you downloaded the Creative Cloud Desktop application? If not, download this first and you will install Photoshop via this application.

https://www.adobe.com/creativecloud/desktop-app.html

 

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New Here ,
Apr 26, 2023 Apr 26, 2023

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Thx for your advice.

 

Unfortunately, i already downloaded the creative claoud desktop app. But is still gives the same result. I have to ask for permission, but then nothing happes.

 

Greetings

Astrid

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LEGEND ,
Apr 26, 2023 Apr 26, 2023

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Please show the "ask for permission" message you get. Do you give permission?

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Community Expert ,
Apr 26, 2023 Apr 26, 2023

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Hi @astrid29586914eh1u yes - when you download software it is going to ask for permission to access the HD to install software. Say yes.

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