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Photoshop Prompts Login, Then Crashes

Community Beginner ,
Jul 12, 2021 Jul 12, 2021

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I opened Photoshop this morning and was prompted to login. That's never happened. Then, after I login, Photoshop crashes. I've tried several times to open Photoshop and get the same result. I went to my Adobe account. I see the list of my Adobe apps and each has an "install" button next to it as if none are installed. Rebooting my computer hasn't helped. I have Photoshop 2021 for PC. As far as I know, I have the latest version update installed. 

I have attached a screenshot.
Help needed. Thank you. 

TOPICS
Crash or freeze, Problem or error, Windows

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correct answers 2 Correct answers

Adobe Community Professional , Jul 12, 2021 Jul 12, 2021
Check your Creative Cloud app for an update.  We had the same issue here and once CC app launched and was updating, the other CC apps including PS opened without issue. 

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Community Beginner , Jul 20, 2021 Jul 20, 2021
Thank you Kevin Stohlmeyer. I was able to chat with an Adobe tech. What happened was similar to your suggestion. According to the tech, Adobe's server or servers were down for a bit. I and apparently others were not able to login. I was able to log into Creative Cloud while still on chat with the tech. 

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Adobe Community Professional ,
Jul 12, 2021 Jul 12, 2021

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Check your Creative Cloud app for an update. 

We had the same issue here and once CC app launched and was updating, the other CC apps including PS opened without issue. 

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Community Beginner ,
Jul 20, 2021 Jul 20, 2021

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Thank you Kevin Stohlmeyer. I was able to chat with an Adobe tech. What happened was similar to your suggestion. According to the tech, Adobe's server or servers were down for a bit. I and apparently others were not able to login. I was able to log into Creative Cloud while still on chat with the tech. 

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New Here ,
Sep 18, 2021 Sep 18, 2021

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I have the same problem, I have tried reinstalling photoshop and adobe cc, absolutely no changes, I feel hopeless, all software versions are the latest, please help 😞

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Adobe Community Professional ,
Sep 20, 2021 Sep 20, 2021

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Did you check your Creative Cloud desktop app for updates?

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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