photoshop "export as" doesn't work

[kellyv81320896]

hello,

I have problems using the "export as" function in the photoshop CC 2017 version.

When I try to use the export as function the frame doesn't open and the screen just freezes.

Can anyone help me?

Thanks in advance.

[Akash Sharma]

Hi kellyv,

Please provide more information.What is your Operating system?

• What is your Operating system?
• Export as settings?(Post a screenshot)

Are you able to reproduce the same issue with a different document?

Regards,

Akash

[sf-ebene23]

Hi, I have got a similar problem.

Export funciton does not work anymore.Tried differnt pics. Setting are not cofigurable.

OSX 10.11.6, PS CC 2017

[Akash Sharma]

Hi sfebene,

What happens when you select File>Export>Export as?

~Akash

[sf-ebene23]

Does not work. Processing never ends. See Screenshot:

[Akash Sharma]

What are your Export as settings?

Preferences>Export

~Akash

[sf-ebene23]

Hi Akash,

see screenshot ... i tried to change the setting ... but this did not solve the problem.

Alex

[Akash Sharma]

Hold down the Command key when in the Export Preferences and select "Reset".

~Akash

[sf-ebene23]

I resetted the export prefs ... but no change.

Export processing still not ending. Does not work.

[Akash Sharma · Accepted solution]

Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Photoshop. You are prompted to delete the current settings. The new preferences files are created the next time you start Photoshop.

~Akash

[sf-ebene23]

Hi Akash, thanks a lot ... now the export function is working again. It not so fine that the prefs have to be deleted. But that is the price 🙂 Best regards, Alex

[Chapps-LA]

I had to do the exact same thing this morning. How random that we both had that exact same 'export as' error. Very frustrating that I had to delete my preferences, but at least I can continue my workflow. 

[Corujinha5DA6]

Any others who have this problem but deleting the settings did'nt help? Any other ideas for me?

thx

[dallins98054823]

I am still running into issues with my exports. I have reset both the preferences and the settings and this error continues to appear after the "Transforming" loading window goes away.

[defaultwxccicvgzz8c]

Yup, I've got the same issue, even after deleting the preferences. No idea how to fix it, so I'd love to hear any other suggestions.

[Présh24744362pacl]

 When I try to export my work, it's not even showing anything, please who can help me out with this?

[Iuliia2762843589bx]

Same just happened to me a couple days ago, and i still couldn't fix it 😞 hope I'll find a way, and if anyone happened to solve the problem - post your solution here please!

[Sarah222824498msz]

I experience same issue as Julia above. I was able to use Export & Quick Export on Dec 8 2022, Dec 9 2022. But today, Dec 22 2022, the feature doesn't work. Tried resetting PSD settings when open. Didn't fix. Tried rebooting sysyem. Didn't fix.

I use Windows. I have 2 configs / accts of Adobe CC -- on Work system and on personal Home system.

• Work system is up-to-date as of 2 days ago v24.1. Export feature does NOT work.
• Home system using older v23.5.1. Export does work on Home system.

[Sarah222824498msz]

Workaround is that I can open PSD files in Illustrator to export to PNG file format we need

[Francis22880000bmxh]

I'm facing the same problem. I'm using Adobe Photoshop CC 2015. 

Can anyone help with this?