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Photoshop rame puis plante

New Here ,
Mar 16, 2022 Mar 16, 2022

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Bonjour à tous,

J'ai installé Photoshop hier. Lorsque j'ouvre une image (tiff 16 bit, environ 58 Mo) et que je la passe en affichage 100%, la bouger est difficile comme si l'ordinateur n'avait pas assez de ressources ou de RAM, et finalement Photoshop plante ("Pas de réponse" dans le gestionnaire des tâches).

Je suis sous Windows 10, mon PC est un HP DESKTOP-MLKC85J, mon processeur est un Intel Core i7-4770 CPU @ 3.40GHz et j'ai 16 Go de RAM.

Par avance merci pour vos conseils !

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correct answers 1 Correct answer

Adobe Employee , Mar 17, 2022 Mar 17, 2022

I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash.

 

One thing to try, go to Preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Does the problem still occur?

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Adobe Employee ,
Mar 17, 2022 Mar 17, 2022

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I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash.

 

One thing to try, go to Preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Does the problem still occur?


Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Mar 18, 2022 Mar 18, 2022

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Problem solved! Thanks a lot Jeffrey!

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Adobe Employee ,
Sep 14, 2022 Sep 14, 2022

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LATEST

We believe that underlying issue of the Photoshop home screen appearing where the document canvas should be (temporarily worked around by selecting the ‘Deactivate native canvas button’ in Technology Preview) has been fixed, and you may now de-select that button for future Photoshop sessions. Please let us know if any of these issues return once the native canvas has been re-activated.

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