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Photoshop Reverts To Default Settings After Crashing Or Restarting My iMac

Explorer ,
May 10, 2024 May 10, 2024

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My Photoshop settings always revert to their default settings when photoshop crashes or when I need to restart my computer (iMac). This has been a concern for many years for many people. Does anyone know if there's a workaround? My operating system is up to date but my Photoshop is not. It would make zero difference if it was of course, because this problem has existed every time my operating sytem plus photoshop have been up to date.

 

I'm including before (preffered settings) and after screenshots to help highlight the issue. If there's no fix for it  all good. Any concrete advice however would be welcome.

 

Thanks! 

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Adobe
Community Expert ,
May 11, 2024 May 11, 2024

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You really need to find out why you have all this crashing. Typically and most often, that will be GPU-related.

 

Preferences are stored in your user account (separate from the program files), and they are rewritten on every application exit. In a crash, or any irregular shutdown, this won't happen, and so they are effectively reset.

 

If you get this on every restart, that means your system isn't shutting down properly.

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Explorer ,
May 11, 2024 May 11, 2024

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I've had issues with PS freezing or crashing on different computers for years. I've had Adobe reps try to fix certain other issues through screensharing but there's always some problem. "If you get this on every restart, that means your system isn't shutting down properly." I thought restarting is an alternative to a computer shutting down? I was told my computer is getting old (Grapphics Card in particular) which is why I might be having these issues. It might be a bit old but it's got pretty good specs and I often work with large files.  

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Community Expert ,
May 11, 2024 May 11, 2024

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Community Expert ,
May 11, 2024 May 11, 2024

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Yes, but I notice every image tab here says "recovered". So there's a lot of crashing here.

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Community Expert ,
May 11, 2024 May 11, 2024

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Ah, well spotted, missed that bit.

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Community Expert ,
May 11, 2024 May 11, 2024

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What model and year is your iMac?

 

From within Photoshop could you post the contents of Help>System Info?

 

Is there ever a dialog that comes up after a crash to send a report to Apple?

 

If so, can you post the contents of the report here?

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Explorer ,
May 11, 2024 May 11, 2024

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Thanks for all your replies!

 

Yes that dialogoue or a message always comes up. Either for Adobe or Apple. I don't generally send anything through though, as I'm too dysregulated during them moments. I've lost plenty of work over the years that's not recoverable. 

---------------------------------------------------------------------------------------------------------------------------------------------------------------

Adobe Photoshop Version: 25.6.0 20240312.r.433 2bfcbf1 x64 Number of Launches: 1 Operating System: Mac OS 13.6.6 System architecture: Intel CPU Family:6, Model:14, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading Physical processor count: 4 Logical processor count: 8 Processor speed: 4200 MHz Built-in memory: 32768 MB Free memory: 10969 MB Memory available to Photoshop: 28803 MB Memory used by Photoshop: 70 % Crash Handler: Adobe DCX Version: 7.13.2 SAM SDK Version: 7.7.0-fio ACP.local Status: - SDK Version: 3.4.0 - Core Sync Status: Reachable and compatible - Core Sync Running: 7.1.2.2 - Min Core Sync Required: 4.3.66.28 Live Edit Client SDK Version: 4.0.4 Open Color IO version: 2.3.2 C2PA library version: adobe_c2pa/0.7.6-2 c2pa-rs/0.25.2-patch NGL Version: 1.37.0.8 Chalkboard: Disabled. Precise Color Management for HDR Display: Disabled. Manta Canvas: Enabled. Alias Layers: Disabled. Highbeam: Enabled. Touch Bar Property Feedback: Enabled. Image tile size: 1024K Image cache levels: 4 Font Preview: Medium HarfBuzz Version: 7.3.0 TextEngine: Unified Text Engine ======= GPU
Native API stable: True OpenGL API stable: True OpenCL API stable: True GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: AMD Radeon Pro 580
GPUVendor: AMD
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 8,589 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Display: 1 Display Bounds: (0, 0) -> (5120, 2880) Display scale: 2 High DPI Monitor Main Display Display Type: WCG ------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[0 ms]
Start RunAllAPIs

[0 ms]
"/Applications/Adobe Photoshop 2024/Adobe Photoshop 2024.app/Contents/MacOS/sniffer" -baseTimeMS=6173766 -comment=Photoshop Version: Adobe Photoshop 25.6.0 20240312.r.433 2bfcbf1 x64

[0 ms]
Start GetSnifferResult

[1183 ms]
Start sniffer 2024-05-11 15:29:59
# Photoshop Version: Adobe Photoshop 25.6.0 20240312.r.433 2bfcbf1 x64
sniffer -baseTimeMS=6173766 -comment=Photoshop Version: Adobe Photoshop 25.6.0 20240312.r.433 2bfcbf1 x64

{680 ms}
Start platform native
# displays: 1
Display 0
Display: 69991880
Main: TRUE
Built in: TRUE
Stereo: FALSE
Bounds: (0, 0) -> (5,120, 2,880)
Dimensions: (5,120 2,880)
Display scale: 2
Physical size: (599.3 340.242)
Pixel size: (0.117051 0.11814)
Dynamic range: (0 1)
Potential dynamic range: (0 2)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=AMD Radeon Pro 580 index=0)

# devices: 1
Device 0
Name: AMD Radeon Pro 580
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: EMBEDDED
# attached displays: 1
69991880
GPU accessible RAM: 8,589 MB
VRAM: 8,589 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.0 (1.0)
Device version: 1.0 (1.0)
Vendor name: AMD
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
End platform native
{1062 ms}

{1062 ms}
Start platform OpenGL
# displays: 1
Display 0
Display: 69991880
Main: TRUE
Built in: TRUE
Stereo: FALSE
Bounds: (0, 0) -> (5,120, 2,880)
Dimensions: (5,120 2,880)
Display scale: 2
Physical size: (599.3 340.242)
Pixel size: (0.117051 0.11814)
Dynamic range: (0 1)
Potential dynamic range: (0 2)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=16915464 index=0)

# devices: 1
Device 0
Name: AMD Radeon Pro 580 OpenGL Engine
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 1
69991880
GPU accessible RAM: 8,192 MB
VRAM: 8,192 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 2.1 (2.1 ATI-4.14.1)
Device version: 2.1 (2.1 ATI-4.14.1)
Vendor name: AMD
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
GLSL version: 1.20 (1.20)
CGL ID: 16915464
Display mask: 2047
End platform OpenGL
{1147 ms}

{1147 ms}
Start platform OpenCL
# displays: 0

# devices: 1
Device 0
Name: AMD Radeon Pro 580 Compute Engine
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 8,589 MB
VRAM: 8,589 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.2 (OpenCL 1.2 (Oct 28 2023 11:19:20))
Device version: 1.2 (OpenCL 1.2 )
Vendor name: AMD
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 24 GB / s
Compute score: 2,352.72
Device name string: AMD Radeon Pro 580 Compute Engine
Device vendor string: AMD
Platform name string: Apple
Platform vendor string: Apple
End platform OpenCL
{1181 ms}

Exit code kExitNormal
End sniffer 2024-05-11 15:30:00
[kStatusNormal, kExitNormal]

[1183 ms]
Finish RunAllAPIs

[1185 ms]
Finish GetSnifferResult

------- Sniffer output
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All rights reserved. - from the file “statistics.plugin” Targa 25.6.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Texturizer 25.6.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Tiles 25.6.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Torn Edges 25.6.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Twirl 25.6.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Underpainting 25.6.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Vanishing Point 25.6.0, © 2003-2024 Adobe. All rights reserved. - from the file “VanishingPoint.plugin” Variance 25.6 © 2006-2024 Adobe. All rights reserved. - from the file “statistics.plugin” Water Paper 25.6.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Watercolor 25.6.0, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Wave 25.6.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Wind 25.6.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Wireless Bitmap 25.6 © 1989-2024 Adobe. All rights reserved. - from the file “WBMP.plugin” ZigZag 25.6.0, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Optional and third party plugins: NONE Duplicate and Disabled plugins: NONE Plugins that failed to load: NONE Unified Extensibility Platform - Extensions: Home Screen (Loaded) 7.5.0.44 - from the file "/Library/Application Support/Adobe/UXP/extensions/com.adobe.ccx.start-7.5.0/" CmdN: 1.19.30
UAB: 2.18.0-4 Loaded at: 608 ms - launch time impact: 2 ms Discover Panel (Loaded) 2402.93.0.17 - from the file "Required Folder" Loaded at: 609 ms - launch time impact: 26 ms ccx-timeline (Prepared) 3.1.12.0 - from the file "Required Folder" CCX Commenting UXP Webview (Loaded) 30.7.0.0 - from the file "Required Folder" Loaded at: 21754 ms - launch time impact: 0 ms CCX Sharesheet UXP (Prepared) 30.4.1.0 - from the file "Required Folder" Content Credentials (Loaded) 0.42.17.0 - from the file "Required Folder" Loaded at: 21213 ms - launch time impact: 11 ms CC Libraries Panel (Prepared) 4.5.225.0 - from the file "/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_4_5_225/" CAPTURE: 2.0.41 STOCK: 4.2.2 In app notifications (Loaded) 2.0.7.0 - from the file "Required Folder" Loaded at: 21754 ms - launch time impact: 0 ms Parametric Filter (Loaded) 0.1.8.0 - from the file "Required Folder" Loaded at: 21755 ms - launch time impact: 0 ms Photoshop Adjustments Panel (Loaded) 2.1.16.0 - from the file "Required Folder" Loaded at: 21756 ms - launch time impact: 1 ms Photoshop UXP Export-As (Loaded) 5.8.37.0 - from the file "Required Folder" Loaded at: 2811574 ms - launch time impact: 0 ms Photoshop In App Messaging (Loaded) 4.3.10.0 - from the file "Required Folder" Loaded at: 21756 ms - launch time impact: 0 ms Information Alert (Prepared) 0.5.0.0 - from the file "Required Folder" Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder" Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder" IC popup message (Loaded) 1.0.0.0 Loaded at: 14870 ms - launch time impact: 0 ms Multilayer Protection (Loaded) 1.0.0.0 Loaded at: 14945 ms - launch time impact: 0 ms Neural Filters (Registered) 1.15.0.100 - from the file "Required Folder" Scan time: 0 ms - entries: 33 Extensions: Libraries 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_4_5_225/index.html” com.adobe.stock.panel.licensing-embedded 4.0.35 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_4_5_225/extensions/stock-panel-licensing/index.html” com.adobe.capture.extension 2.0.41 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_4_5_225/extensions/capture/capture.html” FX Box 1.1.0 - from the file “/Users/admin/Library/Application Support/Adobe/CEP/extensions/fx_box.extension/index.html” Export As 4.8.15 - from the file “/Applications/Adobe Photoshop 2024/Adobe Photoshop 2024.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html” Export As 4.8.15 - from the file “/Applications/Adobe Photoshop 2024/Adobe Photoshop 2024.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html” com.adobe.cclibraries.manager 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_4_5_225/manager.html” Installed TWAIN devices: NONE

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