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Photoshop schwarzer Startbildschirm on macOS Catalina

New Here ,
Aug 18, 2020 Aug 18, 2020

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Gute Tag zusammen, 

seit zwei Tagen wird mir beim Öffnen von Photoshop lediglich ein schwarzer Startbildschrim angezeigt. Die Leiste mit Datei und Einstellungen oben wird mir angezeigt, jedoch kann Photoshop bei mir nicht genutzt werden. Ich habe einen Mac mit dem neuesten Catalina Update. 

Andere Programme wie Indesign oder Illustrator lassen sich ganz normal öffnen. 

Wäre lieb, wenn mir jemand weiterhelfen könnte. 🙂

 

 

{Thread title edited by moderator}

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Adobe Employee ,
Aug 18, 2020 Aug 18, 2020

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Hi,

 

We're sorry about the trouble with Photoshop. Would you mind telling us the version of Photoshop you are using? Please update Photoshop to the latest version (21.2.2) to check if that makes a difference.

 

You can also try the steps suggested here: https://helpx.adobe.com/photoshop/kb/troubleshoot-home-screen-issues.html

 

Let us know if it helps!

Regards,

Nikunj

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New Here ,
Aug 19, 2020 Aug 19, 2020

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I updated Photoshop to the latest version and tried those steps and I am
still getting that blackscreen.
I dont know what to do right now.

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Adobe Employee ,
Aug 24, 2020 Aug 24, 2020

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We're sorry that the issue persists. Please try quitting all Adobe apps, then signing out of the Creative Cloud desktop app & signing back in to check if it helps.

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New Here ,
Aug 25, 2020 Aug 25, 2020

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Hello, I tried quitting all Adobe apps and signing out of creative cloud and it is still not working.

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New Here ,
Jul 16, 2021 Jul 16, 2021

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Hello, have the same Problem, with all adobe Programms and 10.15.7 Catalina Mac Book Pro, think there was a message popup beforehand about graphic driver update needed. But don't know now how and which to install.

K

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