Photoshop se congela al abrir cualquier archivo

New Here ,
Apr 27, 2022 Apr 27, 2022

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En dos dispositivos he intentado abrir un documento luego de actualizar el Photoshop´version 23.31, cualquier Documento que quiera abrir, png, jpg. psd, se bloquea y toca forzar a cerrarlo se congela y no deja usar

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Adobe Employee ,
Apr 27, 2022 Apr 27, 2022

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Hi @Maria Natalia230995927m66 ,

Sorry you are having freezing issues, Please try:

  • Go to Preferences > Performance... and uncheck Multithreaded Compositing - and restart Photoshop. Does the problem persist? 

  • Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. Does the problem still occur? 

Thank you,

-- Cory

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New Here ,
Apr 27, 2022 Apr 27, 2022

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Gracias por responder, segui los pasos pero el problema persiste!

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Adobe Employee ,
Apr 28, 2022 Apr 28, 2022

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Ok @Maria Natalia230995927m66 , let's try this.

 

I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash. 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply. 

Thank you,

-- Cory

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