Photoshop Shows Error When Trying To Open Any File (11552453)

[KM5FCD]

Photoshop Version 27.1

Windows 11 Version 25H2

Drivers:

NVIDIA GeForce MX250 Version 577.03

Intel Iris Plus Graphics

Super Display Virtual Adapter

Photoshop boots up fine and the menus work great. When I try to open ANY type of file, an error window pops up and says "Adobe Photoshop encountered a problem and needs to close." That's all it says.

I have tried:

-Restarting my computer

-Updating Photoshop

-Updating Computer

-Checking computer storage space (there is PLENTY)

-Uninstalling and reinstalling Photoshop

-Tried to hold Cntrl+Alt+Shift while booting up photoshop (which was reccommended and supposed to bring up dialog box to reset all photoshop preferences) Nothing popped up. When I try going through menus Edit--Preferences--General... I don't see any options to reset preferences.

-I know I've updated my graphics processors/drivers before but it's giving me grief this time.

HELP!! 

[CMass]

Hey @KM5FCD, 

Thank you for sharing the details of your issue and the troubleshooting steps you've already tried. This helps. I see that you've updated your computer, but may I ask if you have also updated your drivers? 

If that doesn't help, could you please share your system information? You can find this by going to Help > System info. Copy and paste that into a text file and share it in your next response. 

^CM

[Samir22341592yraz]

Have been on a chat with representatives for this issue. Have updated Intel UHD 360 as a clean install while also updating Nvidia Studio drivers to the latest. Removed both Creative cloud and Photoshop thereby installing both afresh. Also installed Camera Raw 18 fresh. Everything worked fine for a day. Today when I either import a raw file or even try to edit a file, as soon as I try to open camera raw, it crashes. Nothing that the service executives got done as well as what all I tried seem to work. The only solution for me at present is to disable the UHD Driver to get Photoshop to open. Even then, no other filter including Camera Raw works. Best option I feel is to stop using Photoshop if all the time one has to spend just troubleshooting Photoshop while also paying for it. 

[Ged_Traynor]

@Samir22341592yraz have a look at the ACR troubleshooting guide here

https://helpx.adobe.com/ie/camera-raw/kb/acr-gpu-faq.html

[Samir22341592yraz]

Thanks Ged. Looked at this and tried. Nothing worked. Have even uninstalled this and again installed the 25 version and that too crashes on opening

[Ged_Traynor]

@Samir22341592yraz try resetting the ACR preferences

One other thing, the driver for the Intel 630 GPU is old

Driver date: 2020-02-25
Driver age: 71 months

On my work PC, I have a similar setup, an Nvidia P620 and an Intel 630 and have no issues opening raw files even with the Intel enabled, my drivers for both GPU's are up to date

Try using this tool to update the Intel GPU driver

https://www.intel.com/content/www/us/en/support/detect.html

[Samir22341592yraz]

Crashes when I try to open Camera raw while pressing Ctrl (Win). Am unable to access Camera Raw

[Ged_Traynor]

You need to hold the Ctrl key while navigating to Camera Raw, so before clicking on Edit, keep it held down the whole time

[Samir22341592yraz]

As far as the Intel drivers, have done a clean installation of the latest available just day before yesterday. WHat I have not been able to understand is that everything worked perfectly for a day yesterday. However, today when I opened the laptop, Photoshop wouldn't open.

[Sameer K]

Hey, @Samir22341592yraz. Thank you for the updates and for adding the system information. You may have completed all the steps, but the changes aren't yet recognized by Camera Raw. Please follow these steps: 

Try these steps:

Clear the GPU info & Logs location on Windows is %APPDATA%\Adobe\CameraRaw. A shortcut to get to this folder on Windows is:

• Press the Windows + R
• Enter %APPDATA%\Adobe\CameraRaw
  
  
• Rename the GPU & Logs folder in this directory by adding .old at the end. (GPU.old & Logs.old)
• For Photoshop logs & settings on Windows: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
• You can press Press the Windows key > Enter 'Run' > Enter %APPDATA%\Adobe
• Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2026/Beta > Rename > Adobe Photoshop 2026/Beta. old), You can restore these preferences later if needed.(https://adobe.ly/4860qM9)
• Restart the computer.

Let me know how it goes. Thanks!
Sameer K

(Type '@' and type my name to mention me when you reply)

[Samir22341592yraz]

Hello Sameer, thanks for the suggestions. Changed all as advised to .old, restarted the laptop. Still crashes when I click on Camera Raw. Thanks in advance. 

[Sameer K]

I've reviewed the crash reports submitted by your account and have merged your post into a thread with the same issue, which is hitting a known crash bucket. The team is working on this. 

Thanks!
Sameer k

[Samir22341592yraz]

Thank you so much @Sameer K. Hope there is a resolution to this at the earliest. Thanks for all your assistance once again! 

Samir