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Photoshop shuts down when printing

Community Beginner ,
Jul 20, 2021 Jul 20, 2021

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Hello! I'm having this issue for a long time and searched a lot to resolve this.

I send my image to print and Photoshop shuts down... I have 3 printers, so it's not the printer issue, because I never get to set which printer I'm going to use.

I reseted the Preferences and it works for a couple of times. But I loose all my preferences and it "sucks"....

 

Lately it has also been freezeing and I have to force it to shut down.

Please help me because I really need to use Photoshop daily and this problem has been hitting my nerves...

 

Thank you

Carla

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Adobe Community Professional ,
Jul 20, 2021 Jul 20, 2021

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Hi, what version of Adobe Photoshop are you using? Have you checked if there are any updated drivers available for your printers?

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Community Beginner ,
Jul 20, 2021 Jul 20, 2021

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Hi! It has been happening with several versions. Today I updated and it still happens, including freezeing...

I don't believe it's the printers because I never get to choose which printer I'm going to use... I even have a new printer, so the drivers are updated...

It's been ruining my jobs...

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Adobe Community Professional ,
Jul 20, 2021 Jul 20, 2021

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Thank you for your answer. We are sorry that you are having these problems, we will do everything to help you. Have you tried doing a fresh install of Adobe Photoshop? Use the Creative Cloud Cleaner tool to uninstall the software and delete any corrupt files that may be bothering you.

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Community Beginner ,
Jul 20, 2021 Jul 20, 2021

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Thank you! I runned the cleaner tool and now let's see how it behaves.

Carla

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Community Beginner ,
Jul 20, 2021 Jul 20, 2021

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It's still freezing and I have to force to shut down. It's like 5th time today and I loose what I don't save. It happens suddently, without me doing any command in special.

Can you help me please?

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Adobe Community Professional ,
Jul 20, 2021 Jul 20, 2021

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That device are you using? 

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Community Beginner ,
Jul 20, 2021 Jul 20, 2021

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Hello! Today I uninstalled all the Adobe programs and Creative Cloud, and installed a previous version of Photoshop. For now, it hasn't frozen, nor shut down when I try to print. I'll see in the next days.

About the device, all I can say is that it's a PC with Windows 10. For more info, I'll have to look. I can't really tell all the techy settings 😄

thank you

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Adobe Community Professional ,
Jul 21, 2021 Jul 21, 2021

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Hi, we are glad that you have managed to solve the problem for the moment. Keep us updated and in case of problems we will look for a solution 🙂

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Community Beginner ,
Aug 09, 2021 Aug 09, 2021

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Hello again! Came here to tell you that the problem still persists... Every now and then Photoshop shuts down when I send to print. I simply press "ctrl+p" or go to the menu and it shuts down.

I don't like to reset my settings over and over again, because it simply doesn't work.

I really like Photoshop but it's getting on my nerves the last months because this is happening so many times, and not only to me!

Please make this work!

Thank you

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Adobe Community Professional ,
Aug 16, 2021 Aug 16, 2021

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Hi, I can advise you to contact Adobe support by following this link: https://helpx.adobe.com/contact.html

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