Photoshop slow /bugs after an update

New Here ,
Jun 14, 2022 Jun 14, 2022

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sorry here is my question in english

Hello , I am new here and not sure to know how does it works. So I have been using photoshop for years now.
I have a subscription. There was an up to date a few weeks ago, and today another one. Since then mon photoshop does not work well.
It is slow, does not answer to all keys, often I open an image and the image opens several times in the same page??? what is going on? I am paying for a service it does not work?
thanks if anybody can give me some light on this

 

 

 

 

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Adobe Employee ,
Jun 14, 2022 Jun 14, 2022

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Hi there,

 

Sorry to hear about the performance issue that you see in Photoshop. We're here to help.

Could you please share the version of Photoshop (Help > About Photoshop) and the version of the operating system on your computer? Did you try re-installing the application? Just to confirm, all these issues started after you updated Photoshop, right?

Please check the troubleshooting steps mentioned in the article: https://helpx.adobe.com/photoshop/kb/photoshop-slow-lags.html

Re-download the application once again and re-install it if not done yet. If the issue persists, try resetting Photoshop preferences using the steps mentioned here: https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences.

Please backup your settings prior to resetting the preferences.

You can check https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences.

 

Let us know how it goes.

 

Thanks,

Ranjisha

 

 

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