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Photoshop stürzt immer noch ab beim Drucken

Community Beginner ,
Aug 18, 2020 Aug 18, 2020

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Am 31. Juli hatte ich den Support darauf aufmerksam gemacht, dass Photoshop bei mir seit dem neuesten Update immer wieder abstürzt. Bis auf das der Support mir einen Link geschickt hat, der nicht funktioniert hatte, gab es keinerlei Reaktion vom Support!

Ich finde es eine Frechheit, dass man als zahlender Kunde ein defektes Produkt hat, und es nicht nutzen kann. Die Druckfunktion ist keine Funktion, die ich ignorieren könnte, ich brauche diese dringenst!

Druckertreiber sind auf dem neuesten Stand! Daran liegt es nicht.

Photoshop wurde neu installiert! Daran liegt es nicht!

Die Einstellungs-Datei von Photoshop wurden zurück gesetzt, dann funktionierte es genau 1 mal, danach gleich wieder Abstürze!

 

Ich benötige eine Lösung, damit ich wieder drucken kann! Ich zahle im Moment für ein Produkt, was nicht funktioniert, und das ist ein Unding!

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Community Expert ,
Aug 18, 2020 Aug 18, 2020

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Which version of Photoshop and OS?

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Community Beginner ,
Aug 18, 2020 Aug 18, 2020

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neueste Update = CC

Windows 10

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Community Expert ,
Aug 19, 2020 Aug 19, 2020

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I suggest you unistall Photoshop, using the drop-down menu in the Creative Cloud app, and reinstall it again. If that doesn't solve the problem then unistall it once again and then run Adobe Cleaner before reinstalling Photoshop, again.

https://helpx.adobe.com/uk/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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Community Beginner ,
Dec 22, 2022 Dec 22, 2022

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Dear Derek Cross!

My printproblem - similar to dirkr's problem - could be solved with the cleaner-tool!

First, I tried to solve it by uninstalling and reinstalling PS without cleaner-tool with no success. But after operating with the cleaner tool I can print large output again.

Thank You so much!

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LEGEND ,
Aug 19, 2020 Aug 19, 2020

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Post the Windows crash reports for Photoshop stopped working here.

JJMack

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Community Beginner ,
Aug 19, 2020 Aug 19, 2020

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Ich bekomme keine Fehler-Reporte. Photoshop schliesst ohne Aufforderung ohne jeglichen Hinweis.

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Community Beginner ,
Dec 19, 2022 Dec 19, 2022

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Hi,

ich habe seit ein paar Tagen jetzt im Dez.2022 dasselbe Problem: Beim Öffnen des Druckmenus verabschiedet sich Photoshop ohne jegliche Meldung. Die Datei, die ich drucken möchte ist relativ groß: 297x210cm mit 300dpi. Vor 14 Tagen hat das mit einer ähnlich großen Datei noch funktionert. Inzwischen kam aber ein Update für Photoshop, Adobe Photoshop Version: 24.1.0 20221206.r.166 be4691b x64

LG Sepp.

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Community Expert ,
Dec 22, 2022 Dec 22, 2022

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Have you tried holding the space bar when going to the File/Print menu to reset your print preferences?

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Community Beginner ,
Dec 30, 2022 Dec 30, 2022

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Sorry, because I'm so late!

But I found no solution. The print after reinstall PS or Print driver functions once, only once!

The next time PS abends  without a message.

But I got two messages the one time, it functions, before the print menue appears, look appendix.

Same circumstances while holding down space bar.

I am frustrated, because it is the first time Adobe-PS let me in doubt.

Sepp.

Don't worry, be happy in the New Year!

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Community Expert ,
Dec 30, 2022 Dec 30, 2022

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The errors you are getting are due to your printer drivers.

What specific printer are you using and have you checked for updated drivers?

All previous posts have shown updating print drivers resolved this specific error message.

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Community Beginner ,
Dec 31, 2022 Dec 31, 2022

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I work with my Epson XP-645 and I installed the latest printer driver I found, however dated with 2016!

Why does it function once and only once? Is'nt it also a problem of Photoshop?

Sepp.

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Community Beginner ,
Dec 31, 2022 Dec 31, 2022

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LATEST

Now, I found a newer Subversion of printer driver 2.50.02, but with the same result: the first print is ok, the second abends.

Sorry, Sepp.

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