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Photoshop still cant open HEIC

Participant ,
Jan 28, 2025 Jan 28, 2025

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Newest version still cant open HEIC. Yes, I installed the linked software to no avail.

OS is Windows 10.0.19045.5371, Ps is 2025 26.2.0 20241207.r.140 bc85906 x64

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Adobe
Community Expert ,
Jan 28, 2025 Jan 28, 2025

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No problems here using Windows 11, Photoshop v26.3 and the standard HEIC and HEVC support tools from Microsoft.
Have you checked against a sample file, just to rule out whether there is something specific in your particular files? Samples can be downloaded here https://heic.digital/samples/

Dave

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Participant ,
Jan 29, 2025 Jan 29, 2025

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I checkt with the sample-files and got the above warning. 

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Community Expert ,
Jan 29, 2025 Jan 29, 2025

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No problem on Mac (Photoshop 26.2.0, Mac OS 14.6.1), either. 

What is the link to the »required software«? 

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Community Expert ,
Jan 29, 2025 Jan 29, 2025

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The HEIC and HEVC support tools should be downloaded from the Microsoft store. One is charged for.

https://www.adobe.com/creativecloud/file-types/image/raster/heic-file.html
Dave

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