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Photoshop tells me to update my driver, but it's up to date?

New Here ,
Jan 21, 2022 Jan 21, 2022

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I already tried trouble shooting via everything on the Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues page. Lenovo Yoga C940-15IRH.

 

I don't think installing a previous version of Photoshop would help because Photoshop's always noticeably slower whenever Photoshop needs an update.

 

photoshop2.PNGphotoshop1.PNG

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LEGEND ,
Jan 22, 2022 Jan 22, 2022

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Try a different, older driver from the 410 or 411 line.

 

Mylenium

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New Here ,
Sep 15, 2023 Sep 15, 2023

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But how do you do install a driver when the OS isn't doing thta for you?  You download something, I presume, but then where do you put it?

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Community Expert ,
Sep 15, 2023 Sep 15, 2023

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@Hominid Pinkage go to the driver manufacturers page for driver download - NVIDIA, Intel, etc each have resource pages for download links to the driver releases. These are install packages, not manually updated items. Once downloaded you run the application to update.

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Community Expert ,
Sep 15, 2023 Sep 15, 2023

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You might need to start a new thread, but Kevin is pointing you in the right direction.  We used to have an Adobe employee (Chris Cox) post regularly, and if I had a dollar for every time he told people:

 

'Update your video card driver from the card maker's website'

 

,,,I'd have more dollars than a Colombian drug cartel!

image.png

 

If you do end up starting a new thread, tell us what Photoshop and operating system versions you are using, as much relevant information as you can think of, and open Photoshop and go Help > System Info > Copy  and paste to your new thread.

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Community Expert ,
Jan 22, 2022 Jan 22, 2022

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That laptop has an onboard Intel UHD Graphics 630 GPU along with the dedicated GPU, have you updated the driver for the Intel UHD Graphics 630

https://www.intel.com/content/www/us/en/support/detect.html

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New Here ,
Jan 22, 2022 Jan 22, 2022

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Yes, it's even supposedly working properly.

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Community Expert ,
Jan 23, 2022 Jan 23, 2022

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You probably need to disable the Intel GPU. Dual GPUs is always a problem.

 

Scroll down to section 7 and 8 here:

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html 

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