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Photoshop thinks my external scratch disk is same size as my local drive

Community Beginner ,
Mar 18, 2021 Mar 18, 2021

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I haven't found anyone else online experiencing this particular issue with scratch disks. Hope someone can help.

 

I have approx 300gb free space on my external drive, and am using it as a scratch disk. Now Photoshop tells me the scratch disk is full, and when I see the list of disks available, it shows *exactly* the same free space on the external drive, as my local drive (also on another partition).

 

Screenshot 2021-03-18 at 12.26.42 PM.png

 

I have tried,

Rebooting the mac and Photoshop,

Reinstalling Photoshop both with saving my settings, and a complete clean reinstall all settings deleted,

Running first aid on the drive,

Restarting the drive,

 

Nothing helps.

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Adobe
Community Expert ,
Mar 18, 2021 Mar 18, 2021

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It looks like Photoshop is having issues with your Mac system. I find it hard to believe all you disk have exactly the same amount of free space. Make sure you have address all the Mac related issues with Photoshop.

JJMack

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Community Beginner ,
Apr 09, 2021 Apr 09, 2021

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Can you explain youself clearer? This answer gives me no clue as to what you are suggesting.

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New Here ,
Jan 06, 2022 Jan 06, 2022

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I also am having the same issue - did you ever find a solution?

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Community Beginner ,
Jan 10, 2022 Jan 10, 2022

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I never did. I moved to iCloud drive, so I could have everything "locally"

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Community Expert ,
Jan 06, 2022 Jan 06, 2022

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Make sure the other disks are correctly formatted (APFS or HFS+) - not exFAT which doesn't work well in later MacOS versions.

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Community Expert ,
Jan 10, 2022 Jan 10, 2022

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Hello, also ensure that you give permissions to Photoshop to access the other drives.

By settings, do you mean the preferences? 

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Community Beginner ,
Jul 18, 2023 Jul 18, 2023

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I have the same issue. My external Drive has 500 GB! yet I still get Scratch disk Full Error and when I check it shows the same amount of space in both internal memory and external drive. I have updated OS, deleted PS, reinstalled. Still the same for a year now..

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New Here ,
May 01, 2024 May 01, 2024

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  1. having this same problem for over a year now, has anyone found a solution?

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Community Beginner ,
May 01, 2024 May 01, 2024

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Still the same for me , 1-2 years like this. I'm just looking forward to the moment I'll have a new laptop and I will use a brand new SSD card. THAT is my only hope, I tried everything.

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