Photoshop totally freezes the pc when passing a brush or eraser

Community Beginner ,
Jul 26, 2022 Jul 26, 2022

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Hi guys, how are you? guys, I have a problem in my photoshop that when I go to BRUSH, my pc freezes completely, having to turn it off manually, I have other programs in the same way like illustrator, premiere, after effects and etc, but this problem happens like this no PS. It also happens when I brush or eraser, and it's instant. Could someone please help me

 

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correct answers 2 Correct answers

Community Expert , Jul 30, 2022 Jul 30, 2022

Photoshop cannot crash a current OS, so the problem appears not to be Photoshop, no matter the version. 

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Community Beginner , Jul 30, 2022 Jul 30, 2022
Hey man, how are you, I am installing photoshop 2021 and all my pc drivers. I downloaded nvidia drivers, bios and etc. And the problem stopped. I believe some driver impacted no problem. Thanks a lot for the help

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Community Expert ,
Jul 26, 2022 Jul 26, 2022

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Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue? 

Does turning on »Deactivate Native Canvas« (Photoshop > Preferences > Technology Previews) and restarting Photoshop have any bearing on the issue? 

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Community Beginner ,
Jul 26, 2022 Jul 26, 2022

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So man, I tried both procedures you said, and still to no avail. I passed the brush and it froze my entire computer right away, I had to restart. Could it be a problem with the photoshop version, Because I'm having this problem only when I use the brush

 

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Community Expert ,
Jul 30, 2022 Jul 30, 2022

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Photoshop cannot crash a current OS, so the problem appears not to be Photoshop, no matter the version. 

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Community Beginner ,
Jul 30, 2022 Jul 30, 2022

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Hey man, how are you, I am installing photoshop 2021 and all my pc drivers. I downloaded nvidia drivers, bios and etc. And the problem stopped. I believe some driver impacted no problem. Thanks a lot for the help

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