Photoshop touch gestures stopped working on surface pro 4

Community Beginner ,
Jun 08, 2022 Jun 08, 2022

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I’m ready to throw my computer out of the window. I’ve used ps on my surface for almost 10 years. For some reason touch gestures stopped working and whatever I do they do not come back. Ps recognizes touch everywhere except on the canvas area. Every setting is disabled and enabled, I have even re installed windows, I’ve updated drivers and the ps itself. I’ve tried to use older versions of ps but it does nothing. I’ve tried to uninstall and re install drivers. Everything is enabeled in my settings. 

 

I do not understand why now it stopped working. It has worked for all this time but after I moved and my surface wasn’t in use for a month it just decided to die on me. 

 

Please I beg that someone knows what the actual hell I need to do to get this working.

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Cross-app workflows , Windows

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Adobe Employee ,
Jun 08, 2022 Jun 08, 2022

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Hi @OwlVirus, sorry to hear this. It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply. 

 

Thank you,

-- Cory

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Community Beginner ,
Jun 09, 2022 Jun 09, 2022

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Sorry this is a long one. Wasn't sure if you wnanted the whole thing. 

Adobe Photoshop Version: 23.3.2 20220503.r.458 d8a9c44  x64

Number of Launches: 3

Operating System: Windows 10 64-bit

Version: 10 10.0.19044.1706

System architecture: Intel CPU Family:6, Model:14, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

Physical processor count: 2

Logical processor count: 4

Processor speed: 2496 MHz

Built-in memory: 4017 MB

Free memory: 2557 MB

Memory available to Photoshop: 2190 MB

Memory used by Photoshop: 70 %

SAM SDK Version: 2.0.0-main.1076

ACP.local Status:

 - SDK Version: 2.4.1

 - Core Sync Status: Reachable and compatible

 - Core Sync Running: 5.12.0.35

 - Min Core Sync Required: 4.3.66.0

Live Edit Client SDK Version: 3.90.3

Manta Canvas: Enabled.

Alias Layers: Disabled.

Modifier Palette: Enabled.

Highbeam: Enabled.

Image tile size: 128K

Image cache levels: 4

Font Preview: Medium

HarfBuzz Version: 2.8.1

TextEngine: Unified Text Engine

 ======= GPU

Native API stable: True

OpenGL API stable: True

OpenCL API stable: True

GPUDeny:               0

GPUForce:              0

useGPU:                1

useOpenCL:             1

isGPUCapable:          1

GPUName:               Intel(R) HD Graphics 520

GPUVendor:             INTEL

IsNativeGPUCapable:    1

IsOpenGLGPUCapable:    1

IsOpenCLGPUCapable:    1

HasSufficientRAM:      1

  GPU accessible RAM:                 2,240 MB

  Required GPU accessible RAM:        1,500 MB

UseGraphicsProcessorChecked:   1

UseOpenCLChecked:              1

Windows remote desktop:  0

Display: 1

  Display Bounds: top=0, left=0, bottom=1824, right=2736

 ------- Sniffer output

[0 ms]

  Launch GPUSnifferThread

 

[1 ms]

  Start RunAllAPIs

 

[1 ms]

  "C:\Program Files\Adobe\Adobe Photoshop 2022\sniffer.exe" -baseTimeMS=71313587 -comment=Photoshop Version: Adobe Photoshop 23.3.2 20220503.r.458 d8a9c44 x64

 

[1101 ms]

  Start sniffer 2022-06-09 12:28:24

  # Photoshop Version: Adobe Photoshop 23.3.2 20220503.r.458 d8a9c44 x64

  C:\Program Files\Adobe\Adobe Photoshop 2022\sniffer.exe -baseTimeMS=71313587 -comment=Photoshop Version: Adobe Photoshop 23.3.2 20220503.r.458 d8a9c44 x64

  

  {124 ms}

  Start platform native

    # displays:                   1

    Display 0

      Display:                      \\.\DISPLAY1

      Main:                         TRUE

      Built in:                     FALSE

      Stereo:                       FALSE

      Bounds:                       (0, 0) -> (1,368, 912)

      Dimensions:                   (1,368 912)

      Physical size:                (0 0)

      Pixel size:                   (0 0)

      Dynamic range:                (0 1)

      Potential dynamic range:      (0 1)

      Reference dynamic range:      (0 0)

      Attached Device:              (DeviceID name=Intel(R) HD Graphics 520 index=0 preferred=1)

    

    # devices:                    1

    Device 0

      Name:                         Intel(R) HD Graphics 520

      Preferred:                    TRUE

      Power Envelope:               UNKNOWN

      Attachment:                   UNKNOWN

      # attached displays:          1

        \\.\DISPLAY1

      GPU accessible RAM:                2,240 MB

      VRAM:                                134 MB

      Dedicated System RAM:                  0 MB

      Shared System RAM:                 2,106 MB

      API version:                  12.0 (12.0)

      Device version:               12.0 (12.0)

      Vendor name:                  INTEL

      Driver:

        C:\Windows\System32\DriverStore\FileRepository\64gh6299.inf_amd64_94401bd29769cd59\igd10iumd64.dll

        C:\Windows\System32\DriverStore\FileRepository\64gh6299.inf_amd64_94401bd29769cd59\igd12umd64.dll

        C:\Windows\System32\DriverStore\FileRepository\64gh6299.inf_amd64_94401bd29769cd59\igdumdim64.dll

      Driver date:                  2018-10-11 000000.000000-000

      Driver age:                   44 months

      Driver version:               24.20.100.6299

      Supports UMA:                 SUPPORTED

      D3D-ID:                       6422

  End platform native

  {299 ms}

  

  {299 ms}

  Start platform OpenGL

    # displays:                   1

    Display 0

      Display:                      \\.\DISPLAY1

      Main:                         TRUE

      Built in:                     FALSE

      Stereo:                       FALSE

      Bounds:                       (0, 0) -> (1,368, 912)

      Dimensions:                   (1,368 912)

      Physical size:                (0 0)

      Pixel size:                   (0 0)

      Dynamic range:                (0 1)

      Potential dynamic range:      (0 1)

      Reference dynamic range:      (0 0)

      Attached Device:              (DeviceID name=Intel(R) HD Graphics 520 index=0 preferred=1)

    

    # devices:                    1

    Device 0

      Name:                         Intel(R) HD Graphics 520

      Preferred:                    TRUE

      Power Envelope:               INTEGRATED

      Attachment:                   UNKNOWN

      # attached displays:          1

        \\.\DISPLAY1

      GPU accessible RAM:                2,240 MB

      VRAM:                                134 MB

      Dedicated System RAM:                  0 MB

      Shared System RAM:                 2,106 MB

      API version:                  4.5 (4.5.0 - Build 24.20.100.6299)

      Device version:               4.5 (4.5.0 - Build 24.20.100.6299)

      Vendor name:                  INTEL

      Driver:

        C:\Windows\System32\DriverStore\FileRepository\64gh6299.inf_amd64_94401bd29769cd59\igd10iumd64.dll

        C:\Windows\System32\DriverStore\FileRepository\64gh6299.inf_amd64_94401bd29769cd59\igd12umd64.dll

        C:\Windows\System32\DriverStore\FileRepository\64gh6299.inf_amd64_94401bd29769cd59\igdumdim64.dll

      Driver date:                  2018-10-11 000000.000000-000

      Driver age:                   44 months

      Driver version:               24.20.100.6299

      GLSL version:                 4.50 (4.50 - Build 24.20.100.6299)

  End platform OpenGL

  {414 ms}

  

  {414 ms}

  Start platform OpenCL

    # displays:                   0

    

    # devices:                    1

    Device 0

      Name:                         Intel(R) HD Graphics 520

      Preferred:                    TRUE

      Power Envelope:               INTEGRATED

      Attachment:                   UNKNOWN

      # attached displays:          0

      GPU accessible RAM:                1,684 MB

      VRAM:                              1,684 MB

      Dedicated System RAM:                  0 MB

      Shared System RAM:                     0 MB

      API version:                  2.1 (OpenCL 2.1 )

      Device version:               2.1 (OpenCL 2.1 NEO )

      Vendor name:                  INTEL

      Driver:                       UNKNOWN

      Driver date:                  UNKNOWN

      Driver age:                   UNKNOWN

      Driver version:               UNKNOWN

      Bandwidth:                    20 GB / s

      Compute score:                160.362

      Device name string:           Intel(R) HD Graphics 520

      Device vendor string:         Intel(R) Corporation

      Platform name string:         Intel(R) OpenCL

      Platform vendor string:       Intel(R) Corporation

  End platform OpenCL

  {1008 ms}

  

  Exit code kExitNormal

  End sniffer 2022-06-09 12:28:25

[kStatusNormal, kExitNormal]

 

[1102 ms]

  Finish RunAllAPIs

 

[3776 ms]

  Start GetSnifferResult

 

[3776 ms]

  Finish GetSnifferResult

 

 ------- Sniffer output

 ======= GPU

License Type: Subscription

Serial number: 96040470874176615736

GUIDBucket: 

Composite Core (enable_composite_core): on 

Composite Core GPU (comp_core_gpu): on 

Composite Core Threads (MultithreadedCompositing): on 

Composite Core UI (comp_core_ui): off 

Composite Core Feature Prefs (CompCoreFeaturePrefs): off 

Document Graph (enable_doc_graph): off 

 

Application folder: C:\Program Files\Adobe\Adobe Photoshop 2022\

Temporary file path: C:\Users\Omistaja\AppData\Local\Temp\

Photoshop scratch has async I/O enabled

Scratch volume(s):

  Startup, 118,6G, 33,3G free

Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2022\Required\Plug-ins\

Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2022\Plug-ins\

 

Installed components:

   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112   

   ACE.dll   ACE 2022/03/14-13:03:40   79.c41170d   79.c41170d

   AdbePM.dll   PatchMatch 2022/01/12:10:59:07   1.15de769dc03f392205cdd45bcd7674c35694bb52   1.15de769dc03f392205cdd45bcd7674c35694bb52

   AdobeLinguistic.dll   Adobe Linguisitc Library   353c9a5   

   AdobeOwl.dll   Adobe Owl   5.5.0   

   AdobePDFL.dll   PDFL 2022/03/30-04:53:11   79.9f64572   79.9f64572

   AdobePDFSettings.dll   Adobe PDFSettings   1.07   

   AdobePIP.dll   Adobe Product Improvement Program   8.2.0.16   

   AdobeSVGAGM.dll   AdobeSVGAGM   79.cb34c9e   79.cb34c9e

   AdobeXMP.dll   Adobe XMP Core 2022/03/14-11:26:19   79.9ccc4de   79.9ccc4de

   AdobeXMPFiles.dll   Adobe XMP Files 2022/03/14-11:26:19   79.9ccc4de   79.9ccc4de

   AdobeXMPScript.dll   Adobe XMP Script 2022/03/14-11:26:19   79.9ccc4de   79.9ccc4de

   adobe_caps.dll   Adobe CAPS   10,0,0,6   

   AGM.dll   AGM 2022/03/14-13:03:40   79.c41170d   79.c41170d

   AID.dll   AID DLL   1.0.0.33   

   AIDE.dll   AIDE 2022/03/11-03:19:26   79.d5f62b5   79.d5f62b5

   aifm.dll   AIFM   1.0   23.68434

   AILib.dll   Adobe Illustrator 2022   26.0.0   

   aiport.dll   AIPort   1.0   23.68434

   ARE.dll   ARE 2022/03/14-13:03:40   79.c41170d   79.c41170d

   AXE8SharedExpat.dll   AXE8SharedExpat 2022/02/04-19:11:32   79.97e751e   79.97e751e

   AXEDOMCore.dll   AXEDOMCore 2022/02/04-19:11:32   79.97e751e   79.97e751e

   Bib.dll   BIB 2022/03/14-13:03:40   79.c41170d   79.c41170d

   BIBUtils.dll   BIBUtils 2022/03/14-13:03:40   79.c41170d   79.c41170d

   boost_chrono.dll   photoshopdva   22.0.0   

   boost_date_time.dll   photoshopdva   22.0.0   

   boost_filesystem.dll   photoshopdva   22.0.0   

   boost_program_options.dll   photoshopdva   22.0.0   

   boost_regex.dll   photoshopdva   22.0.0   

   boost_system.dll   photoshopdva   22.0.0   

   boost_threads.dll   photoshopdva   22.0.0   

   CoolType.dll   CoolType 2022/03/14-13:03:40   79.c41170d   79.c41170d

   CRClient.dll   Adobe Crash Reporter Client DLL   4.7.0.0   

   DirectML.dll   DirectML Redistributable Library   1.5.1+210429-0157.1.dml-1.5.adbd007   

   dnssd.dll   Bonjour   3,0,0,2   

   dvaaccelerate.dll   photoshopdva   22.0.0   

   dvaappsupport.dll   photoshopdva   22.0.0   

   dvaaudiodevice.dll   photoshopdva   22.0.0   

   dvacore.dll   photoshopdva   22.0.0   

   dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0   

   dvamarshal.dll   photoshopdva   22.0.0   

   dvamediatypes.dll   photoshopdva   22.0.0   

   dvametadata.dll   photoshopdva   22.0.0   

   dvametadataapi.dll   photoshopdva   22.0.0   

   dvametadataUI.dll   photoshopdva   22.0.0   

   dvanet.dll   photoshopdva   22.0.0   

   dvaplayer.dll   photoshopdva   22.0.0   

   dvascripting.dll   photoshopdva   22.0.0   

   dvatransport.dll   photoshopdva   22.0.0   

   dvaui.dll   photoshopdva   22.0.0   

   dvavulcansupport.dll   photoshopdva   22.0.0   

   dynamic-torqnative.dll   Unified Extensibility Platform   uxp-6.0.2-release   

   dynamiclink.dll   photoshopdva   22.0.0   

   ExtendScript.dll   ExtendScript 2022/01/04-10:07:31   82.3   82.3

   filterport.dll   FilterPort   1.1   O

   icucnv69.dll   International Components for Unicode    Build 13.1.a82691a   

   icudt69.dll   International Components for Unicode    Build 13.1.a82691a   

   icuin69.dll   International Components for Unicode    Build 13.1.a82691a   

   icuuc69.dll   International Components for Unicode    Build 13.1.a82691a   

   igestep30.dll   IGES Reader   9.3.0.113   

   ippcc.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2020.0.1 (r0x35c5ec66)   

   ippcck0.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2020.0.1 (r0x35c5ec66)   

   ippccl9.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2020.0.1 (r0x35c5ec66)   

   ippccy8.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2020.0.1 (r0x35c5ec66)   

   ippcore.dll   core. Intel(R) Integrated Performance Primitives. Core Library.   2020.0.1 (r0x35c5ec66)   

   ippcv.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2020.0.1 (r0x35c5ec66)   

   ippcvk0.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2020.0.1 (r0x35c5ec66)   

   ippcvl9.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2020.0.1 (r0x35c5ec66)   

   ippcvy8.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2020.0.1 (r0x35c5ec66)   

   ippi.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2020.0.1 (r0x35c5ec66)   

   ippik0.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2020.0.1 (r0x35c5ec66)   

   ippil9.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2020.0.1 (r0x35c5ec66)   

   ippiy8.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2020.0.1 (r0x35c5ec66)   

   ipps.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2020.0.1 (r0x35c5ec66)   

   ippsk0.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2020.0.1 (r0x35c5ec66)   

   ippsl9.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2020.0.1 (r0x35c5ec66)   

   ippsy8.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2020.0.1 (r0x35c5ec66)   

   ippvm.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2020.0.1 (r0x35c5ec66)   

   ippvmk0.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2020.0.1 (r0x35c5ec66)   

   ippvml9.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2020.0.1 (r0x35c5ec66)   

   ippvmy8.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2020.0.1 (r0x35c5ec66)   

   JP2KLib.dll   JP2KLib 2022/02/04-19:11:32   79.032215c   79.032215c

   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)   

   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0   

   libmmd.dll   Intel(R) C/C++/Fortran Compiler   Mainline   

   libzip.dll   photoshopdva   22.0.0   

   LogSession.dll   LogSession   8.2.0.16   

   mediacoreif.dll   photoshopdva   22.0.0   

   Microsoft.AI.MachineLearning.dll   Microsoft® Windows® Operating System   1.8.20210602.2.d4106de   

   mkl_avx2.dll   Intel® Math Kernel Library   2020.0   

   mkl_avx512.dll   Intel® Math Kernel Library   2020.0   

   mkl_core.dll   Intel® Math Kernel Library   2020.0   

   mkl_def.dll   Intel® Math Kernel Library   2020.0   

   mkl_mc3.dll   Intel® Math Kernel Library   2020.0   

   mkl_sequential.dll   Intel® Math Kernel Library   2020.0   

   mkl_vml_avx2.dll   Intel® Math Kernel Library   2020.0   

   mkl_vml_avx512.dll   Intel® Math Kernel Library   2020.0   

   mkl_vml_def.dll   Intel® Math Kernel Library   2020.0   

   mkl_vml_mc3.dll   Intel® Math Kernel Library   2020.0   

   MPS.dll   MPS 2022/03/11-03:19:26   79.a655e94   79.a655e94

   onnxruntime.dll   Microsoft® Windows® Operating System   1.8.20210602.2.d4106de   

   opencv_world452.dll   OpenCV library   4.5.2   

   pdfport.dll   PDFPort 2020/11/19-11:34:27   79.625377   79.625377

   Plugin.dll   Adobe Photoshop 2022   23.3   

   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   11.2.0   

   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   11.2.0.100   

   PSCloud.dll                                                   1.0.0.1   

   PSRes.dll   Adobe Photoshop 2022   23.3   

   PSViews.dll   Adobe Photoshop 2022   23.3   

   ScCore.dll   ScCore 2022/01/04-10:07:31   82.3   82.3

   SVGRE.dll   SVGRE   79.3035f41   79.3035f41

   svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   Mainline   

   tbb.dll   Intel(R) Threading Building Blocks for Windows   2020, 2, 2020, 0311   

   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   2020, 2, 2020, 0311   

   TfKernel.dll   Kernel Geom   9.3.0.113   

   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113   

   utest.dll   photoshopdva   22.0.0   

   VulcanControl.dll   Vulcan Application Control Library   6.6.0.000   

   VulcanMessage5.dll   Vulcan Message Library   6.6.0.000   

   WinRTSupport.dll   Adobe Photoshop Windows RT Support   1.0.1.0   

   WRServices.dll   WRServices    Build 17.2.0.3a48b11   17.2.0.3a48b11

   wu3d.dll   U3D Writer   9.3.0.113   

   Unified Extensibility Platform  uxp-6.0.2-release

   UPIC  2.4.1



Required plugins:

 

   Accented Edges 23.3 - from the file “Filter Gallery.8bf”

   Adaptive Wide Angle 23.3 - from the file “Adaptive Wide Angle.8bf”

   Angled Strokes 23.3 - from the file “Filter Gallery.8bf”

   Average 23.3 - from the file “Average.8bf”

   Bas Relief 23.3 - from the file “Filter Gallery.8bf”

   BMP 23.3 - from the file “Standard MultiPlugin.8bf”

   Camera Raw 14.3 - from the file “Camera Raw.8bi”

   Camera Raw Filter 14.3 - from the file “Camera Raw.8bi”

   Chalk && Charcoal 23.3 - from the file “Filter Gallery.8bf”

   Charcoal 23.3 - from the file “Filter Gallery.8bf”

   Chrome 23.3 - from the file “Filter Gallery.8bf”

   Cineon 23.3 - from the file “Cineon.8bi”

   Clouds 23.3 - from the file “Clouds.8bf”

   Color Halftone 23.3 - from the file “Standard MultiPlugin.8bf”

   Colored Pencil 23.3 - from the file “Filter Gallery.8bf”

   Conté Crayon 23.3 - from the file “Filter Gallery.8bf”

   Craquelure 23.3 - from the file “Filter Gallery.8bf”

   Crop and Straighten Photos 23.3 - from the file “CropPhotosAuto.8li”

   Crop and Straighten Photos Filter 23.3 - from the file “Standard MultiPlugin.8bf”

   Crosshatch 23.3 - from the file “Filter Gallery.8bf”

   Crystallize 23.3 - from the file “Standard MultiPlugin.8bf”

   Cutout 23.3 - from the file “Filter Gallery.8bf”

   Dark Strokes 23.3 - from the file “Filter Gallery.8bf”

   De-Interlace 23.3 - from the file “Standard MultiPlugin.8bf”

   Dicom 23.3 - from the file “Dicom.8bi”

   Difference Clouds 23.3 - from the file “Clouds.8bf”

   Diffuse Glow 23.3 - from the file “Filter Gallery.8bf”

   Displace 23.3 - from the file “Standard MultiPlugin.8bf”

   Dry Brush 23.3 - from the file “Filter Gallery.8bf”

   Entropy 23.3 - from the file “statistics.8ba”

   Export Color Lookup Tables 23.3 - from the file “Export3DLUT.8be”

   Extrude 23.3 - from the file “Standard MultiPlugin.8bf”

   FastCore Routines 23.3 - from the file “FastCore.8bx”

   Fibers 23.3 - from the file “Standard MultiPlugin.8bf”

   Film Grain 23.3 - from the file “Filter Gallery.8bf”

   Filter Gallery 23.3 - from the file “Filter Gallery.8bf”

   Fresco 23.3 - from the file “Filter Gallery.8bf”

   Glass 23.3 - from the file “Filter Gallery.8bf”

   Glowing Edges 23.3 - from the file “Filter Gallery.8bf”

   Grain 23.3 - from the file “Filter Gallery.8bf”

   Graphic Pen 23.3 - from the file “Filter Gallery.8bf”

   Halftone Pattern 23.3 - from the file “Filter Gallery.8bf”

   Halide Bottlenecks 23.3 - from the file “HalideBottlenecks.8bx”

   HDRMergeUI 23.3 - from the file “HDRMergeUI.8bf”

   HSB/HSL 23.3 - from the file “Standard MultiPlugin.8bf”

   IFF Format 23.3 - from the file “Standard MultiPlugin.8bf”

   IGES 23.3 - from the file “U3D.8bi”

   Ink Outlines 23.3 - from the file “Filter Gallery.8bf”

   JPEG 2000 23.3 - from the file “JPEG2000.8bi”

   Kurtosis 23.3 - from the file “statistics.8ba”

   Lens Blur 23.3 - from the file “Lens Blur.8bf”

   Lens Correction 23.3 - from the file “Lens Correction.8bf”

   Lens Flare 23.3 - from the file “Standard MultiPlugin.8bf”

   Liquify 23.3 - from the file “Liquify.8bf”

   Material Filter NO VERSION - from the file “MaterialFilter.8bf”

   Matlab Operation 23.3 - from the file “ChannelPort.8bf”

   Maximum 23.3 - from the file “statistics.8ba”

   Mean 23.3 - from the file “statistics.8ba”

   Measurement Core 23.3 - from the file “MeasurementCore.8me”

   Median 23.3 - from the file “statistics.8ba”

   Mezzotint 23.3 - from the file “Standard MultiPlugin.8bf”

   Minimum 23.3 - from the file “statistics.8ba”

   MMXCore Routines 23.3 - from the file “MMXCore.8bx”

   Mosaic Tiles 23.3 - from the file “Filter Gallery.8bf”

   Multiprocessor Support 23.3 - from the file “MultiProcessor Support.8bx”

   Neon Glow 23.3 - from the file “Filter Gallery.8bf”

   Note Paper 23.3 - from the file “Filter Gallery.8bf”

   NTSC Colors 23.3 - from the file “NTSC Colors.8bf”

   Ocean Ripple 23.3 - from the file “Filter Gallery.8bf”

   OpenEXR 23.3 - from the file “Standard MultiPlugin.8bf”

   Paint Daubs 23.3 - from the file “Filter Gallery.8bf”

   Palette Knife 23.3 - from the file “Filter Gallery.8bf”

   Patchwork 23.3 - from the file “Filter Gallery.8bf”

   Paths to Illustrator 23.3 - from the file “Standard MultiPlugin.8bf”

   PCX 23.3 - from the file “PCX.8bi”

   Photocopy 23.3 - from the file “Filter Gallery.8bf”

   Picture Package Filter 23.3 - from the file “ChannelPort.8bf”

   Pinch 23.3 - from the file “Standard MultiPlugin.8bf”

   Pixar 23.3 - from the file “Pixar.8bi”

   Plaster 23.3 - from the file “Filter Gallery.8bf”

   Plastic Wrap 23.3 - from the file “Filter Gallery.8bf”

   Pointillize 23.3 - from the file “Standard MultiPlugin.8bf”

   Polar Coordinates 23.3 - from the file “Standard MultiPlugin.8bf”

   Portable Bit Map 23.3 - from the file “PBM.8bi”

   Poster Edges 23.3 - from the file “Filter Gallery.8bf”

   PRC 23.3 - from the file “U3D.8bi”

   Radial Blur 23.3 - from the file “Standard MultiPlugin.8bf”

   Radiance 23.3 - from the file “Radiance.8bi”

   Range 23.3 - from the file “statistics.8ba”

   Render Color Lookup Grid 23.3 - from the file “Export3DLUT.8be”

   Reticulation 23.3 - from the file “Filter Gallery.8bf”

   Ripple 23.3 - from the file “Standard MultiPlugin.8bf”

   Rough Pastels 23.3 - from the file “Filter Gallery.8bf”

   Save for Web 23.3 - from the file “Save for Web.8be”

   ScriptingSupport 23.3 - from the file “ScriptingSupport.8li”

   Shear 23.3 - from the file “Standard MultiPlugin.8bf”

   Skewness 23.3 - from the file “statistics.8ba”

   Smart Blur 23.3 - from the file “Standard MultiPlugin.8bf”

   Smudge Stick 23.3 - from the file “Filter Gallery.8bf”

   Solarize 23.3 - from the file “Solarize.8bf”

   Spatter 23.3 - from the file “Filter Gallery.8bf”

   Spherize 23.3 - from the file “Standard MultiPlugin.8bf”

   Sponge 23.3 - from the file “Filter Gallery.8bf”

   Sprayed Strokes 23.3 - from the file “Filter Gallery.8bf”

   Stained Glass 23.3 - from the file “Filter Gallery.8bf”

   Stamp 23.3 - from the file “Filter Gallery.8bf”

   Standard Deviation 23.3 - from the file “statistics.8ba”

   Substance Suite NO VERSION - from the file “MaterialSuite.8li”

   Sumi-e 23.3 - from the file “Filter Gallery.8bf”

   Summation 23.3 - from the file “statistics.8ba”

   Targa 23.3 - from the file “Standard MultiPlugin.8bf”

   Texturizer 23.3 - from the file “Filter Gallery.8bf”

   Tiles 23.3 - from the file “Standard MultiPlugin.8bf”

   Torn Edges 23.3 - from the file “Filter Gallery.8bf”

   Twirl 23.3 - from the file “Standard MultiPlugin.8bf”

   U3D 23.3 - from the file “U3D.8bi”

   Underpainting 23.3 - from the file “Filter Gallery.8bf”

   Vanishing Point 23.3 - from the file “VanishingPoint.8bf”

   Variance 23.3 - from the file “statistics.8ba”

   Water Paper 23.3 - from the file “Filter Gallery.8bf”

   Watercolor 23.3 - from the file “Filter Gallery.8bf”

   Wave 23.3 - from the file “Standard MultiPlugin.8bf”

   WIA Support 23.3 - from the file “WIASupport.8li”

   Wind 23.3 - from the file “Standard MultiPlugin.8bf”

   Wireless Bitmap 23.3 - from the file “WBMP.8bi”

   ZigZag 23.3 - from the file “Standard MultiPlugin.8bf”

 

Optional and third party plugins: NONE



Duplicate and Disabled plugins: NONE



Plugins that failed to load: NONE

 

Unified Extensibility Platform - Extensions:

 

   Home Screen (Loaded) 5.9.0.51 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-5.9.0\"

   CDO: 1.116.2

        CmdN: 1.11.1

        CDP: 1.141.1

        Projects: 1.3.7

      Loaded at: 202 ms - launch time impact: 0 ms

   ccx-timeline (Prepared) 2.6.41.0 - from the file "Required Folder"

   CCX Commenting UXP Webview (Loaded) 22.7.0.0 - from the file "Required Folder"

      Loaded at: 10054 ms - launch time impact: 0 ms

   CCX Sharesheet UXP (Prepared) 21.4.0.0 - from the file "Required Folder"

   CC Libraries Panel (Prepared) 3.19.218.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_3_19_218-2\"

   CAPTURE: 2.0.26  STOCK: 2.0.40

   Neural Filters (Prepared) 1.12.1.31 - from the file "Required Folder"

   Photoshop Cloud Value Dialog (Prepared) 1.0.1.0 - from the file "Required Folder"

   Photoshop UXP Export-As (Prepared) 5.8.4.0 - from the file "Required Folder"

   Photoshop In App Messaging (Loaded) 2.7.0.0 - from the file "Required Folder"

      Loaded at: 10056 ms - launch time impact: 0 ms

   Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"

   Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder"

   IC popup message (Loaded) 1.0.0.0

      Loaded at: 9018 ms - launch time impact: 0 ms

   Discover Panel (Loaded) 2.5.0.28 - from the file "Required Folder"

      Loaded at: 10058 ms - launch time impact: 0 ms

 

Extensions:

 

   Kirjastot  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_19_218-2\index.html”

   com.adobe.stock.panel.licensing-embedded  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_19_218-2\extensions\stock-panel-licensing\index.html”

   com.adobe.capture.extension  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_19_218-2\extensions\capture\capture.html”

   Vie muodossa  4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2022\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”

   Vie muodossa  4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2022\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”

   com.adobe.cclibraries.manager  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_19_218-2\manager.html”

 

Installed TWAIN devices: NONE

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Adobe Employee ,
Jun 09, 2022 Jun 09, 2022

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Hi @OwlVirus , thank you for sharing your sysinfo.  It appears your computer does not meet the minimum requirments for Ps: https://helpx.adobe.com/photoshop/system-requirements.html

 

You mention that you have been able to use Ps for the last 10 years, so a suggestion would be to rollback to an older version that works as it did before the update.

 

You can do this by going to your Creative Cloud app and click on the three dots to the right of Ps and select Other version.

 

Thank you,

-- Cory

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Community Beginner ,
Jun 09, 2022 Jun 09, 2022

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Oke! How much back you think I should go?

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Adobe Employee ,
Jun 09, 2022 Jun 09, 2022

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If everything worked for you before the update, maybe just go back ONE version? At this point, it will be a trial and error but if you have been working just fine for 10 years and only recently had this issue, it might be as simple as one version back?

 

Let us know if that brings things back into working order for you.

-- Cory

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New Here ,
Jul 19, 2022 Jul 19, 2022

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Hello, I'm having a similar problem. I own a Surface Pro 5 (2017).
I tried checking GPU and System on Help, but:

- GPU driver hasn't been updated in 22 months (yet Windows Update has no available updates, so even if old the driver should be the latest) 
- I've tried going back to an earlier version, but the oldest available is 22.0, on which touch input (and pen sensibility) instead of not working, works intermittently. I've tried it on other software (even Adobe one, like Fresco), and it works correctly, so I suppose it's just a PS problem. There's any way to download an even earlier update (2020 would do fine, since I remember it working fine) or to fix the issuee on the latest version? 

Thanks

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Adobe Employee ,
Jul 19, 2022 Jul 19, 2022

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Hi @Eliana Rosa252300785q3u sorry to hear this.  Have you tried updating to the recent release, 23.4.2 which just came out today?  Let us know if this solves your issue.

 

Thank you,

-- Cory

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New Here ,
Aug 01, 2022 Aug 01, 2022

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Hi @CoryShubert. I tried upgrading, but after some testing, it seems the issue still remains. You think download a version before 22.0 would help?

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Adobe Employee ,
Aug 01, 2022 Aug 01, 2022

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Hi @Eliana Rosa252300785q3u, it is difficult to say but it is worth a try.

 

Good luck,

-- Cory

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New Here ,
Aug 01, 2022 Aug 01, 2022

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I need some help to do that, tho. The Creative Cloud doesn't let me download any version before 22.0 - do you know a way?

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Adobe Employee ,
Aug 01, 2022 Aug 01, 2022

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New Here ,
Aug 02, 2022 Aug 02, 2022

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Marvelous! Now touch and pen seem to work as expected. Thank you for the help.

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