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Photoshop Unknown GPU on Ver. 22.4.2

Guest
Jul 06, 2021 Jul 06, 2021

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My laptop's GPU is Quadro 2000M and Photoshop did not detected it.

I updated my GPU driver to the latest. but, still have no luck. 

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Community Expert ,
Jul 06, 2021 Jul 06, 2021

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Hi @Deleted User ,

 

I see that your graphics card has 1024Gb of RAM. https://www.techpowerup.com/gpu-specs/quadro-2000.c900

 

Can you confirm that this is correct?

 

Photoshop wants a minimum of 2Gb of GPU memory or it disables GPU features. https://helpx.adobe.com/photoshop/system-requirements.html

 

Hope that helps

mj

 

 

 

 

 

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Guest
Jul 06, 2021 Jul 06, 2021

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Screenshot 2021-07-06 165840.png

This is my GPU specification.

Photoshop working fine on version 22.3. The GPU problem is not present.

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New Here ,
Nov 02, 2022 Nov 02, 2022

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Same problem with  mine.  NVIDIA quadro 2000M with 2GB dedicated video memory.

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Community Expert ,
Nov 02, 2022 Nov 02, 2022

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Your Quadro 2000 M is well below the minimum requirements for current Photoshop.

Besides VRAM, your GPU clocks in at less than 400 ops/second. The minimum is at least 2,000.

It also does not support DirectX12 which means there is nothing you can do for updating the drivers for this card.

You'll need to upgrade your graphics card or have issues with current (post 2020) versions of Photoshop.

https://www.videocardbenchmark.net/directCompute.html

https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

 

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Community Expert ,
Nov 02, 2022 Nov 02, 2022

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I also saw you had two graphics cards listed - PS cannot utilize both. You can try to deactivate one of them to resolve the detection issue.

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#multiple-gpus

 

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New Here ,
Nov 02, 2022 Nov 02, 2022

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Davy_Z_0-1667422949970.pngDavy_Z_1-1667422973026.png

Davy_Z_2-1667423186512.png

 

Thank you for the quick reply Kevin.

DirectX12 seems to be fine in "dxdiag", but I agree that it is quite an old graphics card.

I'm not sure though if there's a significant incremental improvement from V2.3 to V2.4 that would cause this issue.

I reverted back to V2.3 and it worked fine.

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New Here ,
Nov 02, 2022 Nov 02, 2022

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... sorry for the low resolution on the screeen grabs...

Correction... I had to go all the way back to v 22.3. 🙂

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Community Expert ,
Nov 02, 2022 Nov 02, 2022

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Im glad you were able to go back to a version that support this.

With a GPU this old (11 years) there comes a breaking point where you have to decide if you want to keep your PS on a supported version that works or upgrade your Graphics Card.

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Community Expert ,
Nov 02, 2022 Nov 02, 2022

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It may be a driver issue - PS is detecting that your driver is over 4 years old.

There are newer driver updates available. When is the last time you updated your drivers?

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