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Photoshop Unresponsive on launch and during use

Community Beginner ,
Apr 20, 2024 Apr 20, 2024

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Hey there!

I recently started using the whole Creative Cloud suite, and all apps are fine but Photoshop.

Upon launching the software, it becomes completely unresponsive for two good minutes during which I cannot click any button or interact in any way with anything.

Even during use, everything is really sluggish.

I don't have any plugins nor scripts, everything is a default install.

I tried turning on and off the GPU accelleration but same result.

Has anyone any idea how to fix that?

Thanks.

 

Version: Adobe Photoshop Version: 25.6.0 20240312.r.433 2bfcbf1 x64

OS: Windows 11

GPU: AMD Radeon RX 7900XTX

CPU: AMD Ryzen 9 5950X

RAM: 80G 

 

Photoshop_uiUUIcQKEj.png

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correct answers 1 Correct answer

New Here , May 19, 2024 May 19, 2024

Try to disable font previews.  Type → Font Preview Size → None

This solved the same problem for me.

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Engaged ,
Apr 20, 2024 Apr 20, 2024

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Have you tried uninstall and re-installing Ps?

 

 

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Community Beginner ,
Apr 20, 2024 Apr 20, 2024

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Alright, I just tried that; I even selected to remove my preferences, and the issue still persists after the reinstall.

 

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Engaged ,
Apr 21, 2024 Apr 21, 2024

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Short of reducing the RAM to 64 Gb I think you will have to contact Adobe customer support. 

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Community Beginner ,
Apr 28, 2024 Apr 28, 2024

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Seems it's gotten a tad better in version 25.7.0 20240415.r.504 130b225 x64, but the issue still persists while other products are fine.

 

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New Here ,
May 19, 2024 May 19, 2024

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Try to disable font previews.  Type → Font Preview Size → None

This solved the same problem for me.

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Community Beginner ,
May 19, 2024 May 19, 2024

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Seems that fixed it, thanks!

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