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Photoshop using too much memory, freezing computer

Community Beginner ,
Jun 06, 2014 Jun 06, 2014

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Over the past month Photoshop has become a nightmare to work with.

I am using CS6 because I have never been able to get CC to install. My computer specs:

Lenova Thinkpad

i7-3632 CPU with 16 Gb ram running Win 7 Pro x64. The graphics card is the Intel HD Graphics 4000.

I have used Photoshop since 1996, so am a seasoned user. These problems began about 1 month ago and I suspect may be related to the fact that one of the 2 CC memberships associated with my account was about to expire. (I wonder if there is something internal increasing checks of licensing given the upcoming and now passed expiration.) It also may be related to whatever underlying problem makes it impossible for me to update Photoshop CS6 or install Photoshop CC from the creative cloud. I have tried suggested solutions and short of uninstalling/reinstalling everything nothing has worked.

What I noticed first was that PS would take a long time to open, affecting other programs during the process. Music playing in iTunes would "skip" like an old record, with several pauses in the music while PS opened or saved a file.

When I checked the task manager, PS was almost 1Gb ram to view a single jpg. It seems like PS is not releasing memory when images are closed. For example, I just had 3 files open and closed all but a 56Kb jpb - yet PS is still using 1.142 Gb of ram. If I close PS and reopen those files, I see a more expected ram usage.

The problems are not consistent, which is odd. For example, opening PS will be okay one time and open in seconds, then it will take minutes another time and freeze my computer. (Which is why I suspected it may be connected to a CC license check routine.)

The biggest problem is that PS is also causing problems with other programs, esp. Microsoft office programs - that only occur when PS is running.

Does anyone have any idea of why this is suddenly a problem and what I can do to fix it? I am literally at the point of looking for and switching to another program if I can't get this fixed.

Thanks - Julie

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New Here ,
Aug 23, 2021 Aug 23, 2021

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I too have a problem and EVERYTIME I contact tech support they blame my system. Ever since they stopped supporting my disk and made me go to the creative cloud or whatever it is, I've had this problem. I can go make coffee and come back and PS will still be trying to flatten an image. I was fine with my 1998 version. At least it wasn't so big it continually crashed my computer. I dread having to use PS these days. 

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