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PHOTOSHOP V23.3 crashes when I "Select and Mask"

New Here ,
Apr 13, 2022 Apr 13, 2022

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When I open a CR2 file and "Select subject", once the subject is selected I "Select and Mask" ... suddenly Photoshop just closes.

 

Also, in this version if I attempt to crop an image, I get a row of repeating smaller images. If I select the crop, I get a blank image the size of the crop.

 

If I back off to v23.2, all works as I would expect.

 

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Adobe
Adobe Employee ,
Apr 14, 2022 Apr 14, 2022

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I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash.

 

One thing to try:

Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. Does the problem still occur?

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New Here ,
Apr 19, 2022 Apr 19, 2022

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The reason there are no crash reports is because no matter what I did, I couldn't not generate a crash report. I will re-install 23.3 and attempt to recreate the issue and grab screen shots if possible. I doubt that I can get a significant screen shot of PHOTOSHOP closing, but I should be able to get a screen shot of the issue with the crop tool reducing my CR2 file to a single line of multiple duplicate images.

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