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Photoshop v24.4.1 does not start on my secondary screen

Community Beginner ,
Apr 23, 2023 Apr 23, 2023

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Photoshop v24.4.1 does not start on my secondary screen., while working ok on my main screen.
I had to go back to 24.3, which works ok on both screens.

I am on Windows 10 22H2 (family)

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correct answers 1 Correct answer

Community Beginner , Apr 30, 2023 Apr 30, 2023
Hi CoryShubert,

Thanks for your support.
I didn't need as meanwhile I got two Windows updates (KB5025367 &
KB5025297) and when I tried after, it worked.
Not sure there is a link between, but problem disappeared.

Thanks again for your quick reaction,
Best regards,
phfsly

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Adobe Employee ,
Apr 24, 2023 Apr 24, 2023

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Hi @phfsly 

 

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thank you,
Cory

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Community Beginner ,
Apr 30, 2023 Apr 30, 2023

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Hi CoryShubert,

Thanks for your support.
I didn't need as meanwhile I got two Windows updates (KB5025367 &
KB5025297) and when I tried after, it worked.
Not sure there is a link between, but problem disappeared.

Thanks again for your quick reaction,
Best regards,
phfsly

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Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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